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DoubleTree by Hilton Hotel Melaka

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Jalan Melaka Raya 23 Hatten City, Melaka 75000 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (819)
Room & Suite (234)
Dining (157)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Melaka
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 247 hotels in Melaka
Location
Cleanliness
Service
Value
Travellers' Choice
Our hotel offers 272 rooms, including 27 suites and a luxurious Presidential Suite. Our stylish guest rooms feature a lounge chair or sofa, a 48-inch LED TV and work desk. The bathroom has a walk-in rain shower, private toilet and deluxe bathroom amenities. Our spacious suites boast a private bedroom, a separate living area, dining table and sofa. Some suites overlook the Straits of Melaka. Family-friendly facilities include a kids club, a fitness centre, outdoor infinity pool, sauna and steam rooms. For groups there is an option to connect up to four rooms with a shared private hallway. For an authentic dining experience, this hotel offers three distinctive outlets. Makan Kitchen offers daily buffets and live cooking stations serving Malaysian and international cuisine. Tosca Trattoria Italiana features indoor and al fresco dining with stunning views, and Axis Lounge boasts a relaxing environment ideal for drinks and light snacks. In-room dining is available 24 hours.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Indoor play area for children
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Valet parking
Wifi
Paid internet
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Wine / champagne
Kids pool
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English, Chinese, Malay, Tamil
656Reviews47Q+A53Room tips
Traveller rating
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Popular mentions
Shafiq Ghazie wrote a review Nov 2021
Kuala Lumpur, Malaysia412 contributions308 helpful votes
Booked couple of rooms at DT Malacca. Arrived around 148PM. Parking is easy: ample car park at Level 5. Do noted of the dead mall. Arrived at lobby 5 minutes to 2PM. Check in was fast. Good move to cross-check MYSJ with ID card (safety). Two rooms were ready: had to wait for another room. Decided to have coffee and snacks while waiting at Axis Lounge. Axis Lounge. Service was bit slow maybe due to PPN4 and lacking of staff. Ordered hi-tea set (but the staff did not mentioned the waiting time of 30 minutes). Waited: bored actually with no news. Eventually while waiting closed to 3PM we got our final room. Thank you for the dessert presentation. Rooms Thank you for the upgrades. Junior Suite on Level 21 and 22. Room layout was decent. Super huge bath with separate tub. Studio layout of the bedroom and living room with small office is OK. Good lighting. Internet was fast for Diamond member. Did not receive any welcome amenities. Did buzz them at 10PM to ask. Receive a piece of apple and sweet bite (kind of odd). Informed the Duty Manager. He told me they will re-arrange it on the next day. He insisted on another room upgrade (to 1 bedroom suite). Breakfast Breakfast at DT Melaka was kind of hit and miss. Decent spread and taste. Their Chinese counter was awesome. Did suggest some improvement to the coffee. We met the Executive Chef; kind of friendly. 1 Bedroom Suite Moved to one bedroom suite on level 21. Thank you for the upgrade. Huge room with good layout. Big sofa, small dining table and additional guest toilet too. All seems to function well too. Would highly suggest this room to those who have small family as there is a connecting room next to the suite. Ideal for small family gathering too. Thank you Thank you to Mr Azdi for accommodating us. Thank you to Ms Siti Shaheera for re-arranging the amenities and room changed. Thank you to Chef Hazrul. Suggest some improvement 1. To re-train staff at Axis (to communicate better with guest – tell them if food preparation takes some time or etc). 2. I did mention some security loophole at Level 5 car park. 3. Recommend the personnel taking care of the swimming pool to ensure guest uses proper swimming attire (not just simply use T-shirt and dash into the pool – hygiene questionable). Overall We had a decent stay. Thank you so much for accommodating us.
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip: Make sure your are Hilton Honors member
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puspanathan wrote a review Nov 2021
Penang Island, Malaysia492 contributions182 helpful votes
+1
Nice please midweek stay. We arrive at 2.30 within 15 minutes we’re done and we were in the room by 3 pm. This is our second stay. As previously the rooms are clean. The price is high by Melaka standards. Try to week rates which mum cheaper than weekends. I just booked weekend rates for my wife and daughter almost 25% more. The view is nice. City view is good. Avoid the side that look at the Hatten Condo next door. Breakfast is nice. The staff are friendly and accommodating. The location is good if you drive. I will always go back there. My current booking is the third in 3 months.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Try to book weekdays. Ask for city facing rooms. High floors are nice but pricier.
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murdoc82 wrote a review Nov 2021
Kuala Lumpur, Malaysia32 contributions38 helpful votes
After MCO was lifted, I had to go to Melaka for a meeting. As usual DoubleTree by Hilton Melaka is my preferred choice since I did not encounter any major problems during my previous stay. Having said that, this time round I did encountered a small incident during my stay. Although I am disappointed when the incident happened, I'm glad that Mr Ansari the manager on duty, as well as Chef Ahmad Zaim step up and handled the matter properly. Because of this, I don't see any reason why I would not come back for my future stay. At least from my experience the brand manage to keep their promise which is "Hilton will make it right" Among other +ve things during my stay: 1. Strict SOP for check in, use of gym and pool (which is good) 2. Usage of disposable gloves during breakfast (the only problem is that some guest only use it once and did not use it again when going for another round of food) 3. Really like the sambal kerang for nasi lemak. TASTY! 4. Coffee machine with fresh coffee beans. A must for a coffee lover like me
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Date of stay: October 2021
1 Helpful vote
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zaza ryn wrote a review Nov 2021
Seremban, Malaysia2 contributions2 helpful votes
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Melaka , I had a wonderful experience, Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you!
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Date of stay: October 2021
Location
Cleanliness
Service
Room Tip: Hoose the higher floor to enjoy the view
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1 Helpful vote
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Response from Carey Osborne, General Manager at DoubleTree by Hilton Hotel Melaka
Responded 2 weeks ago
Hi Zazaryn, We are delighted to receive your kind words and learn that you enjoyed your most recent visit. Kindly be assured that we have shared your feedback with our team, to help continuously inspire us in our daily tasks. We look forward to welcoming you again soon! Sincerely, Carey Osborne General Manager
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madocznavera wrote a review Nov 2021
46 contributions20 helpful votes
getting there was easy... not complicated to find. parking at hte side temporarily to check in no problem. its like 3 entrances in 1 building Hilton, elements mall (closed - no more mall) and hatten place hotel entrance. the reception is on the 12th floor. the Bellman (En Ariff if im not mistake his name) was the best 1st impression a hotel would like their guests to have. from the moment we stepped into the entrance he was v courteous, and helpful. spoke english well and led us to the reception. we were tired from our journey and he made us really welcome and relaxed already. check in was good not too long. of course the signature COOKIES... which was warm and tasty. all guests were required to show their vaccination status which was really good for everyone. room had a safety sticker that it had been sanitised. room king size bed, was had enough room for 2 adults and a child. clean and made, bathroom clean as well. bed a little too soft as well as the pillows a little too soft. but upon request was given extra pillows. i think their housekeeping staff were great. there was no hassle, requests for extra water and other things were supplied very efficiently. breakfast - you will need to choose from a time schedule given upon check in though you could also always give them a call the night before once you have decided. this is their SOP to control numbers of guests for bfast. array of choices are wide, and all that we were able to sample were delicious. western and local. pastries a few selection there, bread was just slice bread and the usual spread. swimming pool was abit dirty... but maybe because unused for a long time. no problem to swim midday as it is shaded from the sun. sauna closed due to SOP. other facilities or services offered were not known. like massage, spa. there was no brochure in the room. the tv hotel channel didnt state as well. parking actually is fine. but im not a fan of winding parking so lucky i parked once and decided to take the grab the other times to go out. malls are quite close... but not really alot to see inside. maybe just picking up after the MCO lift. in general it was a great stay. i would come back definitely. special mention to your Bellman Mr Arif at the entrance. for his hospitable disposition and welcome. he made the hotel look good at once.
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Date of stay: November 2021
Location
Service
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1 Helpful vote
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Response from Carey Osborne, General Manager at DoubleTree by Hilton Hotel Melaka
Responded 2 weeks ago
Hi madocznavera, Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can. We hope to welcome you again soon. Sincerely, Carey Osborne General Manager
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PRICE RANGE
US$55 - US$80 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
272
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Frequently Asked Questions about DoubleTree by Hilton Hotel Melaka
Which popular attractions are close to DoubleTree by Hilton Hotel Melaka?
Nearby attractions include Sky Deck Hatten City (0.1 km), Jumpers Land (0.1 km), and The One Cafe (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Melaka?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Melaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Hotel Melaka?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Melaka?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Melaka?
Conveniently located restaurants include Wa Zen Japanese Restaurant, Eggxtra, and Palsaik Korean BBQ - Melaka Raya.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Melaka?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Melaka?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Melaka offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Melaka?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Are there any historical sites close to DoubleTree by Hilton Hotel Melaka?
Many travellers enjoy visiting A Famosa Fort (0.9 km), The Royal Press (2.2 km), and Casababa Gallery (2.3 km).