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4.5
#6 of 187 hotels in Melaka
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Casa del Rio, Melaka, part of The Boutique Collection by HPL Hotels & Resorts, is located on Jalan Kota Laksamana, Melaka, a literal 2 minute walk away from the popular Jonkers Walk and heritage attractions. Keen observers will pick out the Arabic, Chinese and Dutch influences woven into the dominantly Mediterranean architecture. This boutique hotel, offering first class services, is already a striking addition to the historic skyline of the city. The hotel's 66 guest rooms and suites, each covering a minimum of 50 sq meters, uniquely feature dressing areas, bathrooms, split level bedrooms and private balconies as well as a number of unique personal touches. Aiming to provide an "at Home" atmosphere, Casa del Rio is a sanctuary from the city's bustle, with spaces for indulgent reflective solitude or stimulating interactive conversation depending on the choice of the traveller.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Casa del Rio Melaka garners praise for its spacious and pristine rooms that boast comfortable amenities and scenic river views, despite some remarks about their slightly dated appearance. The hotel's cleanliness and meticulous upkeep are repeatedly commended, as is the warm and professional service that frequently surpasses guest expectations.
Nestled in an ideal location for discovering Melaka's historical treasures and the vibrant Jonker Street, the hotel offers an enchanting and romantic ambiance, though it's not immune to the occasional noise from the nightlife. While some guests consider it a bit pricey, the consensus is that the hotel provides good value, especially with its coveted amenities such as the infinity pool and diverse breakfast offerings.
Location
Convenient
Atmosphere
Enchanting
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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Great stay with 2 children. Fantastic location, service and would highly recommend.
We stayed for 5 nights and had a family studio overlooking the river. Very spacious room and comfortable amenities.
The breakfast was good - wide selection of Malay, Chinese and Western food. Faultless service and very attentive to every detail.
The staff are very kind and always ready to help with anything you need.
The Spa is very relaxing and good quality especially if you need to focus on a specific area. Once again, would highly recommend for families.
The infinity pool is fantastic and there is a lovely bar with food and drinks available. Towels are provided and there is a number of sun-beds there.
Overall, a wonderful trip. You need to come and experience it for yourself!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Agnes Tay, General Manager at Casa del Rio Melaka
Responded 20 Feb 2024
Dear GrandTour64849827749, Warmest Greetings from Home by the River! Thank you for your wonderful review and for choosing to stay at Casa del Rio Melaka Hotel. We are thrilled to learn that you found our hotel exceptionally clean, with a welcoming ambiance, and excellent service. Your kind words mean the world to us and serve as a testament to our team's dedication to providing a top-notch experience for our guests. Maintaining a clean and inviting environment is a top priority for us, and we're delighted that you noticed and appreciated our efforts. We take pride in offering exceptional service, and your positive feedback reaffirms our commitment to delivering excellence. We look forward to welcoming you back on your next visit and ensuring your stay is just as enjoyable. Should you have any specific preferences or requests for your next stay, please feel free to share them with us. Thank you once again for your kind words and for being a valued guest. Best Regards, Agnes Tay Hotel Manager
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My family of 3 didn't regret paying a slightly premium price for our 3 nights stay at this boutique hotel by the Malacca river. The buffet (and one ala-cate order per pax) breakfast for 3 is commendable amidst the grand ambience. Loud music was blaring from some establishments opposite the river. Thankfully it was all quiet inside the room, thanks to the soundproofing. The room was spacious with comfortable beddings for 3, including a comfortable sofa pull out bed which could easily sleep another on the top. The bathroom has a long bath, shower, ensuite wardrobe. I was impressed by the evening turn-down service when housekeeping do not fail to replenish the 1 sachet of bath salt besides the tea/coffee. Staff were generally polite and helpful except for a couple of them who had an uppity/frozen smile. We had shied away from Malacca for years after hearing so many complain about the heavy traffic but this location is so central, as a friend said, you hardly need to drive out after checking in. Cool breeze and well paved walkways alongside the river made morning walks a boon. One word of caution tho, do watch your step in this hotel! There are steps in the room. The floor levels at the room entrance & corridor, room & balcony and general hotel area too are not flat!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael_QuayCdR, General Manager at Casa del Rio Melaka
Responded 28 Jan 2020
Dear aklcarol Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager
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reception staff who attended to us was very attentive and informative, she explained the facilities of the room and hotel to us. the windscreen cleaning is an extra point, this shows the hotel is paying attention to the guest even in the small matter like windscreen cleaning, i'm so impressed. the restaurant food need to be improved. i had my dinner in the restaurant, the steak was not so fresh.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Quay, General Manager at Casa del Rio Melaka
Responded 26 Feb 2020
Dear harriswoe, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our hospitality We will definitely be reviewing the highlighted comments with our team for future improvements We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager
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A classical looking 5 Stars Hotel; U-shaped in design with the centre part decorated with a big pool & fountain (the call the the Lagos view) for rooms facing the fountain. There also multiple big huts for seating near the pool fountain. And the other view is the river view where you get a glimpse of the river from your room through the balcony & there is a fan there as well for comfort. The room has a mosquito flying around (a mosquito spray is available in the closet for this). The toilet has some black stains, the fridge is not cold and note paper has been scribbled on but other than that is a spacious comfy and clean room with bath tub, shower area and closet with all the needed amenities (iron, hair dryer, fridge, tv, etc.). Reception staff was polite and helpful and they have bicycle for guest use (1st Hour free & RM10 for subsequent hour), which is pretty good. The restaurant staff (green uniform) however shown some displeasure towards guest as if guest stay for free or that guest are troublesome however the black uniform restaurant staff is better. Although they don't serve buffet now, they don't even have the courtesy to allow for refills or even ask guest if they needed more of any particular food. Also when you choose their breakfast sets A, B or C they are option in there for each set but they don't ask your preference and just serve what they want to serve. Food wise in terms of taste is equivalent to a 3 stars hotel. There is a screw loose at the base/floor of the pool which may hurt guests & they were some floating debris in the water. There is basement parking in this hotel.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Agnes Tay, General Manager at Casa del Rio Melaka
Responded 29 Sept 2020
Dear JimmyChan2013, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our hospitality We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Agnes Tay Acting Hotel Manager
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Its nearly perfect hospitality services! They prepared cold towel and simple signature welcome drink with no hassle on check-in time. The staff prepared all the form which you only wait at the gazebo. They followed SOP by MKN. You will see your car front screen wipes by the guard night shift tomorrow morning! Added value of the hospitality service. This is my 3rd visit at Casa and they never fail to give the best hospitality. All the rooms are well sanitized will be sealed with the sticker. Just their menu on breakfast are limited choice.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Agnes Tay, General Manager at Casa del Rio Melaka
Responded 29 Sept 2020
Dear Aley S, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our hospitality We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager
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Upon checking in,we were greeted by security and was being helped with our luggage's. We were served with with "Gula Melaka Sorbet" while waiting for the process of checking In. Check in process were quick and less hassle.
Rooms were fantastic with an awesome view of the significant Malacca River. However you might hear loud music from the trishaw near the Malacca river till late midnight which i cant blame the property as it is beyond of their control.
I would like to thank Mr.Faiz from Front Office that had make our holiday an awesome trip. He had took the the extra mile for getting our child float pumped and had check on us on daily basis if we need any other assistance. Mr.Faiz had gave us information about Malacca on places to visit which is suitable for children.
Good initiative by security team as well as they will clean your car windscreen every morning so we would had a safe and clearer driving experience.
Breakfast experience was good. Menu was fair. Exec Chef did a good job by getting his team prepare food without a long delay and he had personally check on the guest how was the breakfast experience which was very good.
Overall experience were awesome and will definitely choose Casa Del Rio again for our future trip in Malacca.
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Date of stay: March 2020
Rooms
Location
Service
Room Tip:End rooms will be ideal for privacy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Agnes Tay, General Manager at Casa del Rio Melaka
Responded 11 Oct 2020
Dear billspitfire89 Thank you for taking your time for providing us with your review We are delighted to hear that you have found our hospitality ideal and even remembered our Front Office Manager, Faiz We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Agnes Tay Acting Hotel Manager
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We stayed at Casa del rio to celebrate our daughter's birthday. I will put in points for easy review:
1. The semi buffet breakfast was good.
2. We selected a room facing the river. Our room was super spacious with a big balcony facing the river.
3.The location is excellent which is 5 minute walk to the famous jonker walk and hard rock cafe.
4. The ambience was happening with live music came from decorative trishaws along the river banks.
5. The SOP was strictly followed and the infinity swimming pool is the cleanest hotel pool I have ever been to. No chlorine smell as well and the water temperature was just nicely set at room temperature.
6. I'd like to compliment the service of one of f&b staff, I think her name is Ms Helena. She was so patient and so professional accommodating to our last minute special request of arranging few tables for our daughter's birthday guests. It was perfect and we all had a good time.
I highly reccommend this hotel for anyone who would like to spend time in Malacca. It will be our first choice the next time we visit Malacca again.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Quay, General Manager at Casa del Rio Melaka
Responded 13 Sept 2020
Dear sharlet16, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our hospitality and location We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager
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This was the second time I have stayed at Casa del Rio and was once again so impressed with the hotel staff and the facilities. It truly is a gem to be found in the Heritage town of Melaka!
The staff was very friendly when greeting us upon arrival. We received our "welcome slushy" with a personalized greeting on a leaf! Such a nice touch!
All of the rooms were sanitized (due to COVID-19). the room was immaculate! Everything was so tastefully placed. There was even a rubber ducky if one chose to take a bath!
The hotel is in an excellent location as it is a quick 8-minute walk to Joker Street and all the various restaurants in the area.
I highly recommend this hotel and I personally will be back the next time I visit Melaka!
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Date of stay: June 2020
Location
Service
Sleep Quality
Room Tip:Choosing a room on the river is nice for the view, but it is noisy at night!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Quay, General Manager at Casa del Rio Melaka
Responded 28 Jun 2020
Dear DOHAJO, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our hospitality and implementation of new norms towards disinfecting our rooms We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager
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A genuine 5 star all round stay. Very helpful, friendly and professional staff at all levels. This hotel is part of the HPL / Concorde chain, which includes the great Lake House Hotel at the Cameron Highlands; and the overall management teams should be very proud of the high standards that they have worked towards obtaining at both Hotels. Of 5 weeks travelling across South Korea and now Malaysia, here at Malacca and that Hotel were the only two that I rated as 5 stars. The free included, secure car parking was important to us with our hire car. A super efficient check-in. The std room 226, one facing the courtyard and its pool, was huge at 50 m2 and was spotlessly clean and very well appointed. A working in room safe, very nice bath towels, room air con that can be individually controlled and with a full bath and a separate shower. A very comfortable king sized bed and some variety with the pillows also impressed. Some complimentary snacks were also provided in the room. The room rate at about $210 AUD per night however reflected these luxuries. Free, fast, easy to access, in room wifi. The Hotel has a superb location being on the River and a 2 minute flat walk back into town central. Driving to the Hotel was relatively easy with Maps.Me. The Hotel’s central courtyard and ground level pool there looked inviting. There is also a well maintained roof top infinity pool. Mozzies which other reviewers have commented on, were not a problem to us; but we kept our room patio door mostly closed. You are in an historic river front / tidal location. Our room rate included a pleasing buffet breakfast that certainly also suited us westerners. The good variety of fresh fruit and yoghurt supplied is quite rare in higher end hotels in Malaysia; as were the freshly baked pastries. Evening dining in house however gave only an el fresco / outside tables eating option. We would have preferred to eat inside and then enjoy some cooling air con. Many reasons though to rate our stay here as 5 stars.
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Date of stay: November 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Agnes Tay, General Manager at Casa del Rio Melaka
Responded 11 Nov 2022
Dear Mr Keen Photographer - 11, Warmest Greetings from Home by the River! Thank you so much for such a wonderful review and for taking the time to write. The customer service experience here was the best we have had” – We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you. Your Sincerely, Agnes Tay Hotel Manager
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we stayed only one night we arrived in the afternoon and registration was very quick and there was no waiting all done by yosh staff name to do what we did we just seating on the sofa near the pool enjoying a welcome drink after we got the key the staff take me to the room where we can put luggage explain about room and thank you very much for yosh staff name, bellboy is very friendly, helping everyone there is very helpful and very professional, the staff at the restaurant are also very friendly and always helpful when we enter the restaurant. The staff would escort me to the table, giving me menu for breakfast. thank you so much for the dannial, aldo. deliver good service. Food at restaurant also very delicious. So many choices love the spacious hotel room with very comfortable bedroom with very nice balcony view. and thank you very much. to SEC BAL to clean my car windscreen . I really didn't expect it. you'll do it at my car just happen to be at this hotel thank you very much. casa del rio this entire hotel we will come again and we will recommend to others. everything is so good. what the guest comments before this The room is big with comfortable bed. all staff friendly and helpful this really really happens at this hotel
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael_QuayCdR, General Manager at Casa del Rio Melaka
Responded 5 Feb 2020
Dear Tamuddin1, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our hospitality and breakfast We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager
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They do have a spa but prices is more experienced than the ones at Jonker street but I prefer the one at the hotel as it provides a more relaxed and private touch with individual rooms.If you book a massage in the morning the prices are much cheaper.I will recommend their leg massage.You can look at the price list of the massages from their website
Kuala Lumpur, Malaysia114 contributions72 helpful votes
"Opt for room facing Sungai Melaka for best view. Their breakfast is a semi-buffet so you need to place order for some of the dishes mainly egg-station thingy."
There are more places to choose from in the Melaka area.
PRICE RANGE
S$183 - S$239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa del rio melaka hotel melaka
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
66
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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