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Hatten Hotel Melaka

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Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000 Malaysia
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Traveller (2885)
Room & Suite (1102)
Dining (230)

About

#27 of 231 hotels in Melaka
Location
Cleanliness
Service
Value
Set in the heart of historical Melaka, Hatten Hotel’s prime location makes it conveniently accessible for both business and leisure travellers. With 704 spacious suites, a grand ballroom for up to 1000 persons and complete recreational facilities, Hatten Hotel offers you utmost comfort, style and convenience. Surrounded by historical landmarks, major shopping malls, dining & entertainment outlets and more, discover history and excitement literally just footsteps away.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Rooftop bar
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
Chinese, Indonesian, Malay
3,148Reviews83Q+A100Room tips
Traveller rating
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Popular mentions
DD7250 wrote a review Jan 2021
Kuala Lumpur, Malaysia100 contributions13 helpful votes
+1
Short break before locking again. We took the New Year's Eve package and were not disappointed. Rooms are large and comfortable. Buffet spread was fantastic, however only downside was it was too crowded owing to the holidays.
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Date of stay: December 2020Trip type: Travelled with family
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Joseph O wrote a review Jan 2021
Johor Bahru, Malaysia890 contributions109 helpful votes
+1
Checked into Hatten for a night and I found the hotel comfortable, the reception friendly but I felt there is a need for some refurbishing. The Pros 1. Bed was very comfortable and I like the layout of the hotel room 2. Shower was good with adequate amenities 3. Room included a sofa and a writing/work table . 4. Free WIFI 5. Had adequate cable TV channels 6. Breakfast was good & there was a large buffet spread. 7. Good & friendly service The Cons 1. Can see that certain portions of the rooms fittings were worn out & require refurbishing. 2. Bath towels need a change as we can notice strands of cotton fiber from the towels peeling off from the ends. 3. My main complaint is the lifts which is slow due to the number of people using it during the peak hour despite it having 8 lifts working & separate lifts for the car park. Had to wait 15 mins to get a lift down from the 16th floor. 4. The car park is a bit tight as you maneuver up or down. However car park space is adequate. Overall I did like the hotel but it surely needs an upgrade to live up to its 5 star rating.
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Date of stay: January 2021Trip type: Travelled with friends
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 12 Jan 2021
Dear josepho53, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and are ongoing upgrades to ensure the best service. Our associates are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We certainly also took your feedback on the shortfalls mentioned and have taken actions adequately to serve our valued guest with the best experience. We certainly appreciate your kind patience and understanding as we continue to improve on serving our dear valued guest with the best experience. Nothing is more important than regaining your confidence and we hope to have the opportunity to welcome you again soon. Kind regards, The Administrator
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AliAzzam wrote a review Jan 2021
Shah Alam, Malaysia374 contributions268 helpful votes
Love this Hotel. It is within a walking distance of everything. If you love shopping ,shopping mall at the side and below the Hotel. You love food ,practically it is everywhere just around its corner. Wanna go visit the historic site ,just take 20 minutes walk to A Famosa and other places. The junior suite is just nice for my family. Two sections with separate TV sets so that my child can watch other TV programme. Shower cubicle is great with nice water pressure and modern concept for your comfort. The bed and pillow is very comfortable as well. Breakfast is excellent. I must say the choices from buffet is so intriguing. With guess were provided with plastic glove, is nice to see a Hotel that takes serious on the Covid SOP. And I must mentioned this...not many Hotel practise this...the Hotel allocate a manpower to managed guest at the lobby and 11th floor where coffee house is allocated. During peak hour ,it surely help for guest to abide the rule and SOP's by making sure the lift is not overcrowded. Congratulations to the management who manage it very well.
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Date of stay: December 2020
Value
Rooms
Service
2 Helpful votes
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 3 Jan 2021
Dear AliAzzam, We’re certainly delighted to know that you had a wonderful time during your recent stay with us. We appreciate your wonderful comments and wish to extend our sincerest gratitude on leaving us with your positive comments. As we’re conveniently located in the center of township, exploring many attractions within Melaka is indeed perfect without the hassle of driving out. We are happy to hear you were able to take advantage of the hotel's location throughout your stay. We also pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitalities and facilities. Our team are also committed to provide the best in service and ensure to go the extra mile in giving the service for a memorable time. Nothing is more important in making sure our valued guest have a wonderful time during their stay. Comments like yours will definitely motivate us to further strive for excellence. Once again, thank you for your review. We look forward to welcoming you back to the hotel soon. Kind regards, The Administrator
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reikodiana wrote a review Dec 2020
Johor Bahru, Malaysia80 contributions56 helpful votes
The good: My stay was guaranteed with early check in at 10am and late check out at 5pm. The staff was pleasant and friendly. Food during the breakfast buffet and lunchtime at Chaterz was delicious. They got delicious Illy coffee too! The Deluxe Suite is not that big so it was perfect for a solo traveler like me. The downside: My room (1626) needed improvement. Furniture looked dated. Phone is not working so I had to use my phone and call the front desk every time. Clogged toilet sink and under it was exposed, broken marble which looked hideous. I also found Oreo crumbs all over the floor near the curtain meaning did housekeeping even vacuum the floor? More importantly, do you even sanitise the room as you claimed? I also don’t like the parking lot. Hotel patrons (or perhaps mall patrons or whatever.. God knows) are so inconsiderate and selfish as I found my car dented in two different places! I always check my before I leave it so I know they were due to the patrons here. Lastly, the problem with hotel patrons not following the SOP is quite serious, especially with the issue of hotel lifts. People somehow don’t care on cramping the lift because we waited for the lifts for a long time, and it can be up to 20 minutes wait. You need to do something about this as we don’t want new clusters coming from hotels.
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Date of stay: December 2020Trip type: Travelled solo
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 12 Jan 2021
Dear reikodiana, We appreciate your wonderful feedback and sincerely delighted to know that we're able to accommodate to your special request. Our Chatterz, All Day Dining is also striving to ensure that the food served maintain high quality in taste. We're sincerely pleased to know that you have good comments. However, rest assured that we also take comments seriously for further improvement. Please accept our sincerest apologize on the shortfalls, as we are usually known for our excellence in detail, but regret to note that we've missed the mark this time. Every guest review is important to us as we use it for enhancement. Rest assured that all your remarks has been shared with the team. Nothing is more than regaining the trust of our dear valued guest, as we intend the best in accommodation and needs. Thank you once again for your patronage, we hope to welcome you back again soon. Kind regards, The Administrator
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Andrew N wrote a review Dec 2020
3 contributions
Fantastic costumer services, when we checked in we had certain issues with our Room and the manager on duty Mr Balasubramani Naidu took the initiative to resolve the matter along with Front office manager Miss Jessic Chang. Good job hatten and great staff with hospitality. will definitely consider Hatten as my first choice hotel each time I visit Mallaca
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Date of stay: December 2020Trip type: Travelled with family
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 1 Jan 2021
Dear andrewnK4605GB, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitalities and facilities. We appreciate your comments regarding our customer service, as we're trained to provide only the best in customer service Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator
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PRICE RANGE
US$43 - US$68 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
704
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Frequently Asked Questions about Hatten Hotel Melaka
Which popular attractions are close to Hatten Hotel Melaka?
Nearby attractions include St. Paul's Hill & Church (Bukit St. Paul) (0.4 km), Malacca Heritage Centre (0.5 km), and Malacca Sultanate Palace (0.4 km).
What are some of the property amenities at Hatten Hotel Melaka?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hatten Hotel Melaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hatten Hotel Melaka?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hatten Hotel Melaka?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Hatten Hotel Melaka?
Conveniently located restaurants include Nadeje Cake House, Restoran Tong Sheng, and Nyonya Makko Restaurant.
Are there opportunities to exercise at Hatten Hotel Melaka?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hatten Hotel Melaka have an airport shuttle?
Yes, Hatten Hotel Melaka offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hatten Hotel Melaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Hatten Hotel Melaka offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hatten Hotel Melaka?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.