Hatten Hotel Melaka
Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000 Malaysia
Lowest prices for your stay
US$93
Fully refundable before 15/06/23
US$106
US$65
Fully refundable before 14/06/23
Booking.comUS$94
TravelocityUS$93
ZenHotels.comUS$106
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About
#37 of 265 hotels in Melaka
Location
Cleanliness
Service
Value
Set in the heart of historical Melaka, Hatten Hotel’s prime location makes it conveniently accessible for both business and leisure travellers. With 704 spacious suites, a grand ballroom for up to 1000 persons and complete recreational facilities, Hatten Hotel offers you utmost comfort, style and convenience. Surrounded by historical landmarks, major shopping malls, dining & entertainment outlets and more, discover history and excitement literally just footsteps away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Rooftop bar
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
Chinese, Malay
Location
95Great for walkers
Grade: 95 out of 100
84Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000 Malaysia
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3262Reviews84Q+A100Room tips
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Check in on 4June, all going smooth BUT all room at floor 18th are smelly! After went out from lift, you were served with a musty smelly carpet at 18th floor. This were spoil my vacation mood. Not worth with RM300++ per night to sleep with this disgusting smelly carpet and the aircond also is not cold. Ask several people on other floor, they complained the same thing. PLEASE PLEASE avoid this hotel, better get other hotel around like Imperial Heritage or Estadia Hotel. A beautiful vacation turned into a tragedy, choose wise before you spoil your family/wife mood. Thats more important. 😫 Smelly room carpet 😰 aircond not cold ❌ avoid this hotel
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, We sincerely apologize for the horrible experience you had during your stay. We deeply regret the unpleasant smell and musty carpet on the 18th floor, as well as the issue with the air conditioning. Your feedback is valuable to us, and we will address these issues to ensure they are resolved. We apologize for falling short of your expectations, and we understand your decision to avoid staying with us in the future. Please know that your satisfaction is our priority, and we will work diligently to make improvements based on your feedback. Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a significantly improved experience should you choose to stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst experience ever. Our room mini bar/fridge not functioning and the aircond also not functioning. Called the operator and have to wait until 12 am midnight to repair.Stupid hotel management and asked me if i really need to use the fridge??!! hello!!! i paid 700+ and you say that?? there are no compensation from the hotel and they didn't offer to change the room. Still didn't get it how this "4star" hotel been review previously. on the 2nd day ONLY they replace the fridge and its already at 10pm😊we already going to checkout on the next day. Totally not recommended!
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Better booked another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay with us. We deeply regret the issues with the non-functioning mini-bar/fridge and air conditioning in your room. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. We understand your frustration and disappointment with the delay in repairing the mini-bar/fridge and the inconvenience of not having a functioning air conditioning. We apologize for the inconvenience this may have caused and for the inappropriate response you received from our hotel management. Please be assured that we will address these issues with our team to ensure that such incidents do not recur in the future. We apologize for not offering a room change or compensation to address the issues promptly. Your concerns are valid, and we regret any dissatisfaction caused by our lack of action in resolving the situation. Thank you for bringing these matters to our attention. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff. But the room is not clean. The bed cover was not changed, there was a small pool of blood and there was a spot of saliva, there was a vipe on the bed under the blanket. The situation on the table is not wiped. When you call the counter, take 30 minutes for the cleaner to arrived.
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Make sure there is a supervisor to check the room before the room is given to the customer. Make...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, We apologize for the poor room service you experienced during your stay. We regret the cleanliness issues in your room, including the unchanged bed cover and the uncleaned table. This is not the level of service we strive to provide, and we apologize for the inconvenience caused. We appreciate your feedback about our friendly staff. However, we understand that their friendliness does not excuse the lack of prompt and efficient room cleaning service. We will address this issue with our housekeeping team to ensure improvements are made. We also apologize for the delayed response when you contacted the front desk for assistance. We understand the frustration caused by the wait time, and we will work on improving our response time and communication. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is not the first time I’ve been a patron here but it might very well be my last. I reached the hotel and registered at 12pm; was told to collect my key by 3pm at key collection counter. Checked my bags in; up until this moment everything is normal and going well. It took a 180° turn around 2.45pm; I was back at the hotel and stood in line at the key collection counter. Mind you, this line is only for KEY COLLECTION; meaning it’s for people who has registered beforehand. But I ended up standing in line for 35 minutes because 2 or more parties ahead of me were actually registering and checking in. There are 3 separate counters available; check in, check out and key collection. The cherry on top? Staffs just don’t bother -they still assisted people who were there to register (which takes time; forms to fill, ID to be verified, payment to collect etc). The very party of 4 in front of me made at least 3 separate payments. You can only imagine my frustration at this point. When it’s finally my turn, the staff that was attending the line was nowhere to be seen. Someone finally took over the counter and said “we’ll check first if your room is ready”, to which I replied “your hotel policy says check in at 3pm. It’s 3.15pm now.” He just straightaway informed me he’ll assign a different room for me and process it. At this point I don’t even know if it’s the same room type I booked (junior suite) or if I was downgraded to any available room at the moment. And you know what disappoints me the most? Nothing close to any form of apologies was addressed to me. Not even a “sorry for the long wait”, they look like they just wish I would disappear fast from the line. Other than this horrible check in situation, the remaining of my stay was alright. The room is clean, food variety at breakfast was limited but tastes good and rest of the staffs are friendly and helpful. Check out was super fast though; they even have a box where you can drop off your keycards for express checkout. However, given the sour start of the stay I was left with feeling annoyed over the whole stay…
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Parking available on level 3-9; b TnG only
Can exit carpark max 3 hours after validating
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, We sincerely apologize for the bad check-in experience you encountered during your recent stay. We deeply regret the inconvenience and frustration caused by the long wait and lack of proper assistance at the key collection counter. We understand your disappointment and annoyance with the situation, as well as the lack of apologies from our staff. This is not the level of service we strive to provide, and we apologize for falling short of your expectations in this regard. We appreciate your understanding that the remaining aspects of your stay, such as the cleanliness of the room, the taste of the breakfast, and the friendliness of the staff, were satisfactory. We are glad that the check-out process was efficient for you. Please be assured that your feedback has been taken seriously, and we will address the issues with our team to improve our check-in procedures and provide better customer service. Once again, we apologize for the inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience from start to finish.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff there were all polite and very helpful when we are checking in and out. However, the condition of the room was quite bad, there are stains on the hotel bed and the towels, the torchlight in the room is faulty, and we are only given a small bottle of shampoo and body wash. Hopefully this review help in their improvement. Looking forward to it.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, Thank you for sharing your feedback with us. We appreciate your kind comments about our polite and helpful staff during the check-in and check-out process. It is our goal to provide excellent customer service, and we are glad to hear that our team met your expectations in this regard. However, we apologize for the condition of the room not meeting your expectations. We regret the presence of stains on the hotel bed and towels, as well as the faulty torchlight in your room. Your concerns regarding the amenities provided, such as the small bottle of shampoo and body wash, are duly noted. Your review is valuable to us as we continuously strive to improve our services. We will address these issues with our housekeeping team to ensure improvements are made. Thank you for your feedback, and we appreciate your understanding. We look forward to the opportunity to provide you with an enhanced experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I read a lot of recent bad reviews so I went with an open mind. Stayed there for 2 nights at their Hatten Premier Suite. Check-in was smooth and got a room within the hour even though I checked in at 11am. Room was a bit dated and definitely need some freshening up. It could do with better quality TVs and channels which remind me of when I stayed in hotels in the 90s. We also had a noisy ventilator fan with very thick dust. Exposed wires were also left hanging underneath the lights at the table top. Plus point is that the beds and pillows were good and we had a good sleep on both nights. We had a power black-out in my room on the first night....that was a first for me staying in hotels. Also to get across to the shopping mall, you either have to brave traffic across the road or take the lift to the 3rd floor car park and go through a run-down deserted Hatten Square with most shops closed. Definitely not very safe if you were coming back at night. Other than that, it is more like a 4 star hotel. Can be better.…
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Date of stay: May 2023
Value
Location
Service
Room Tip: Range of breakfast items is so so. You may want to consider having breakfast nearby or have a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, Thank you for your feedback about your recent stay. We apologize for any inconvenience you encountered during your stay. We have taken note of your comments about the condition of the room, the TV quality, and the exposed wires. We will work to address these issues and make necessary improvements. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an improved experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel and facilities. was upgraded to premier room on 21st floor. Location was near historical sites and shopping. Price reasonable. Breakfast had many lical and international dishes. Good view from bar on 22nd floor.
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, Thank you for your review of your stay at Hatten Hotel. We are glad to hear that you enjoyed your time with us and that you were upgraded to a premier room on the 21st floor. It's wonderful to know that our location near historical sites and shopping areas was convenient for you. We are pleased that you found our prices reasonable and enjoyed the variety of local and international dishes during breakfast. Additionally, we're happy to hear that you had a good view from our bar on the 22nd floor. Thank you for choosing Hatten Hotel, and we hope to have the pleasure of welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel because of the location but do not recommend it at all! The rooms are large but old and sorely in need of a refurbishment. The worse part was that the rooms were dirty!! The toilet was not cleaned properly (there was hair and debris on the toilet bowl), the toilet light was faulty and worse of all, the sheets were stained!! We only saw the stain late at night upon returning to the hotel, and had to lay a towel over it because it was gross. Overall a very very disappointing stay, esp as we paid SGD110 for a night! Hatten also originally said they will prepare something as it was my husband’s birthday, but there was nth and we also did not bother to ask for it in the end. Overall, do not recommend.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay at our hotel. We deeply regret the cleanliness issues you encountered in your room, including the uncleaned toilet and stained sheets. This is not the level of service we strive to provide, and we apologize for the inconvenience caused. We understand your frustration and disappointment, especially considering the price you paid for your stay. Your feedback about the need for a refurbishment and the faulty toilet light has been duly noted, and we will address these issues promptly to improve the overall experience for our guests. We apologize for the miscommunication regarding the special arrangement for your husband's birthday. We regret any disappointment caused by our failure to deliver on that promise. Thank you for bringing these matters to our attention. Your feedback is valuable to us as we work towards improving our services. We hope to have the opportunity to regain your trust and provide you with a significantly improved experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My first trip back to Malacca and choosing Hatten Hotel was a no brainer for me. The last time that I was there was in December 2018. Love the hotel's strategic location! All my favourite things of why I love staying there still exists! Nice reasonable rates, good spa facilities and services, nice pool, comfy rooms, good breakfast etc. My only feedback would be to consider a re-fresh on the rooms, it's getting a little dated and can see it's age. Would love it if they did a re-vamp but keep what makes Hatten the go to place, would be awesome!
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Date of stay: April 2023Trip type: Travelled as a couple
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, Thank you for choosing Hatten Hotel for your recent trip back to Malacca. We are thrilled to hear that you had a fantastic stay with us and that our strategic location met your expectations. We are delighted that you enjoyed our reasonable rates, good spa facilities and services, nice pool, comfortable rooms, and good breakfast. We appreciate your feedback regarding the need for a re-fresh on the rooms. Your comments have been duly noted, and we understand the importance of keeping our facilities up-to-date. We will take this into consideration as we plan for future improvements to enhance the guest experience while preserving the aspects that make Hatten Hotel special. Thank you for your kind words and suggestions. We value your feedback, and we hope to welcome you back for another memorable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nice room, nice bed, nice bathroom, but the chair seems like a little dirty. some stain on the seat. phone issue < - need to be fix thou. door lock need to be fix too. 6 lifts available. some need to tap with your card. some lift doesn't need (strange). overall, good stay and good location.
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Date of stay: April 2023
Service
Sleep Quality
Room Tip: nice comfy room but the view is a little disappointment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcom Department, Other at Hatten Hotel Melaka
Responded 3 days ago
Dear Guest, Thank you for your positive review of your recent stay. We're pleased to hear that you found the room, bed, and bathroom to be nice. We apologize for any cleanliness issues with the chair and assure you that we will address this with our housekeeping team. We appreciate your feedback regarding the phone and door lock and will ensure that these are promptly addressed by our maintenance team. Thank you for choosing our hotel and for your feedback. We hope to welcome you back for another enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$50 - US$73 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
704
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Frequently Asked Questions about Hatten Hotel Melaka
Which popular attractions are close to Hatten Hotel Melaka?
Nearby attractions include St. Paul's Hill & Church (Bukit St. Paul) (0.4 km), Malacca Sultanate Palace (0.4 km), and Malacca Heritage Centre (0.5 km).
What are some of the property amenities at Hatten Hotel Melaka?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hatten Hotel Melaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hatten Hotel Melaka?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hatten Hotel Melaka?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Hatten Hotel Melaka?
Conveniently located restaurants include Nadeje Cake House, Nyonya Makko Restaurant, and Restoran Tong Sheng.
Are there opportunities to exercise at Hatten Hotel Melaka?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hatten Hotel Melaka have an airport shuttle?
Yes, Hatten Hotel Melaka offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hatten Hotel Melaka have airport transportation?
Yes, Hatten Hotel Melaka offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hatten Hotel Melaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Hatten Hotel Melaka offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.