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All reviewsfront deskfull service hotelthe shuttle drivermanagement teamnice indoor poolpre cruisecomfy bedgreat customer servicenice hotelgreat amenitieslate checkstay there againgreat place to staythe staff was greatrooms were cleanparking lothousekeeping
Sadly today I say goodbye to Holiday Inn. I stay at the Holiday Inn in Mobile on airport frequently. The last few times I've tried to forgive them for poor service and make excuses. This trip is the one that broke the camels back. Ty...More
1 Thank Margie C
Response from IHGService, Guest Relations Manager at Holiday Inn Mobile - AirportResponded 15 September 2017
Hi Margie C,
Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the experience you had with the level of service you received from our staff and the shortfalls you have noticed in our restaurant. It...More
Lobby is clean. Room is average. Shower is nice - high shower head. Mini fridge, microwave and Keurig. Indoor heated pool is nice but kind of small.
Then we tried to eat at the in-house restaurant and things changed. We chose to eat there because...More
Thank Ethan G
Response from IHGService, Guest Relations Manager at Holiday Inn Mobile - AirportResponded 22 June 2017
Hello Ethan G!
I'm thankful for your stay with us and going out of your way to give us feedback. I'm glad to read your appreciation for our clean lobby, bathroom shower, and indoor heated pool. On the other hand, I'm sorry to know that...More
I was sent to 3 different rooms before I could settle in. Every room had something that was broken. 1st room (209) had an air conditioning that was stuck on max, it was 60 degrees in there and the phones didn't work! in the 2nd...More
Thank Ben N
Response from IHGService, Guest Relations Manager at Holiday Inn Mobile - AirportResponded 19 May 2017
Hi Ben N,
Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment and inconvenience you had with the air conditioning and phones in your 1st room, bathroom lights and shower in your 2nd room, and...More
This hotel was clean, breakfast was mediocre. My review is a poor review because the hotel does not cater at all to the snooze and cruise customers. The shuttle was late leaving for the port and when I returned, I called them to ask for...More
Response from IHGService, Guest Relations Manager at Holiday Inn Mobile - AirportResponded 18 May 2017
Thank you for your recent stay with us and reviewing our property. I am pleased to know you liked the cleanliness of our hotel. On the other hand, I am very sorry for the disappointment you had with the service you received, specially...More