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Spent one night in the hotel and upon checking in I was informed that the hotel is undergoing renovations. I was giving a room on the 4th floor. The room was average. There were boot prints in the carpeting (assuming from the contractors) the bathroom...More
Very convenient for our cruise experience. The room was nice, clean and had a huge TV (we were there Super Bowl Sunday).
The price included breakfast, shuttle transport to and from the terminal and parking while we cruised!
We were fully satisfied with our one...More
Our arrangements were made by a friend (a local pastor) who assured us the even though renovations were underway, we would be well taken care of.
He was right. We were upgraded from a double room to a king with no raise in fees. Our...More
Thank Randall P
Response from Brianne C, Front Office Manager at Holiday Inn Mobile West I-10Responded 12 May 2018
Thank you so much for taking the time to review our hotel. I am so glad to hear that you enjoyed your experience in our newly renovated room! We appreciate your recommendation highly and can't wait to see you again soon!
While I was perusing the Holiday Inn website for this hotel, I noticed different rates for the same style room. I wasn’t sure what was happening until I discovered that there were room rates that included breakfast and room rates that didn’t. They use a...More
Response from IHGService, Guest Relations Manager at Holiday Inn Mobile West I-10Responded 27 April 2018
Hello from Holiday Inn Mobile West - I-10, we're glad to have hosted your stay. We consistently aim to provide comfortable accommodations. That in mind, I'm pleased to see your stellar ratings for our location and service level. Without a doubt, scores like these...More
I wanted to like this hotel, I really did. We had tons of problems during our one night stay before our cruise — no one staffing the front desk, elevators not really working, computers not working for guest use (a staff member using Facebook on...More
Thank Megan R
Response from Brianne C, Front Office Manager at Holiday Inn Mobile West I-10Responded 30 March 2018
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn MOBILE WEST - I-10.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each...More