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Extended Stay America - Mobile - Spring Hill

123 reviews
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Traveller (23)
Room & Suite (12)
Dining (1)
Overview
  • Excellent35%
  • Very good9%
  • Average13%
  • Poor13%
  • Terrible30%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
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Reviews (123)Write a Review
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All reviewsgrab and gowonderful customer servicemaid serviceroom was spaciousmobile alabamafirst floorexcellent hotelkennedyspringhillhousekeeper
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11 - 15 of 121 reviews
Reviewed 23 July 2017 via mobile

Good if it's for a quick stop during your travels and need a cheap rate for pet friendly fees. Couple of food options close to the hotel. The service was poor, front desk worker took a while to greet us and had an unnecessary attitude....More

Thank Patricia B
Response from 00esa, General Manager at Extended Stay America - Mobile - Spring HillResponded 24 July 2017

Patricia, thank you for your stay at our hotel. We are happy that you liked our affordable rates and convenient location. However, we are sorry you were not happy with our staff. I am working with my entire team to ensure our guests are warmly...More

Reviewed 21 July 2017 via mobile

Everything was wonderful,Nita was the perfect attendant,she was very knowledgeable, extremely helpful very friendly and accommodating,this is my home away from home,I will most definitely be back,thanks and keep up the good work ladies,,,,,More

Thank Lisa R
Response from 00esa, General Manager at Extended Stay America - Mobile - Spring HillResponded 22 July 2017

Lisa, thank you for your review filled with so many kind comments. We are thrilled to read you had a great stay at Extended Stay America - Mobile - Spring Hill. We appreciate you for mentioning our staff, especially Nita. SHE is a true asset...More

Reviewed 20 July 2017

Terrible WiFi made our search for a home impossible, did not have the room type requested at check in and had to switch rooms 3 days after our arrival. Staff did not respond to my request to do something to improve the WiFi service and...More

Review collected in partnership with Extended Stay
Thank O. Fernando T
Response from 00esa, General Manager at Extended Stay America - Mobile - Spring HillResponded 10 August 2017

Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure...More

Reviewed 18 July 2017 via mobile

We were pleasantly surprised by the outside appearance, then our room appeared nice for the most part. However, a few warnings. #1, this place puts up majority (it seems) workers, which is great, however, they stay up all hours of the night, outside to smoke,...More

Thank shannonmeows
Response from 00esa, General Manager at Extended Stay America - Mobile - Spring HillResponded 19 July 2017

It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More

Reviewed 11 July 2017

We were in town for a family function.Check in was slow. The employee that helped was in training. Rachel very nice young lady. Who was very helpful. However I can't say the same about her trainer. She had a very cold attitude to be a...More

Thank rachel t
Response from 00esa, General Manager at Extended Stay America - Mobile - Spring HillResponded 13 July 2017

Rachel, thank you for staying at Extended Stay America - Mobile - Spring Hill. We are glad you liked our location and had an overall satisfactory experience. I will also share your compliments with Rachel. However, I apologize for the service issue you experienced while...More

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Traveller (23)
Room & Suite (12)
Dining (1)
Hotel & Grounds (13)
Bathroom (7)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$64 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$64 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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