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Hilton Garden Inn Mobile West I-65/Airport Blvd.

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#14 of 65 Hotels in Mobile
Certificate of Excellence
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Hilton Garden Inn Mobile West I-65\/Airport Blvd.
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331 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Mobile West I-65/Airport Blvd.
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Showing 329: English reviews
McComb, United States
2 reviews
Reviewed 6 July 2016

The hotel needs updating and upgrades. It looked nice on the outside and in the lobby but the rooms were not great. It was quite hot outside during the time we stayed and our room never got quite cool enough. The a/c didn't work well. Also, there was a free breakfast available to guest. But only some guest. We were... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cheryl P
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for your feedback, Cheryl P! We appreciate you sharing your experience with us. We value the opportunity to improve in all areas of service. The weather can get very hot during this time of year. And a cool room is a must. We are so sorry that we did not provide you with a comfortable room. In addition,... More 

Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 July 2016

We stayed at this Hilton Garden Inn since it is very close to Gulf Shores...which was our final destination. It was awesome, and I wouldn't hesitate to stay there again if in the area. It was located right off the interstate and was extremely clean and nice. It had a great outdoor poo,l and the common areas were very clean... More 

Helpful?
Thank brafool
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for feedback, brafool!!! We are very happy you decided to stay with us and had such a great experience. And we are looking forward to the next time you visit us. We promise to do whatever it takes to make sure the next stay will be as awesome as the last one. However, if you should need anything... More 

Madison, Mississippi
Level Contributor
162 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 July 2016 via mobile

Very nice property. Rooms (we had two rooms) were clean and in excellent shape. The staff was very friendly, A/C worked great (it was close to 100 outside) and the lobby was nice. One somewhat minor thing was that we had a noisy crowd near us and the late front desk person did not give us help in quietening them... More 

Helpful?
Thank CPARebel
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, CPARebel!! We are very pleased that you enjoyed our property so much. However, we do apologize for not doing a better job of ensuring a quiet night sleep for you. We will certainly work with our staff to do a better job in the future. A good night sleep is one of the important qualities... More 

Haughton, Louisiana
1 review
Reviewed 2 July 2016

We booked a 2 night stay here last minute on our way to Gulf Shores. This hotel surpassed any other hotels we have stayed at. The entire staff were friendly and helpful with any questions or needs we had. The room was clean and comfortable. We will definitely stay here again if in Mobile!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank tammym452
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for sharing your experience with us, tammym452! We appreciate the feedback. And we are very excited to hear that we provided such a great experience for you. We certainly glad you chose us. As a team we look to always provide such a pleasant stay. We hope you do come back to Mobile in the future. And we... More 

Alabama
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 June 2016

Room wasn't cleaned while we were there until we called to request it after 2 nights in the hotel. We had a large group staying in 16 rooms and they canceled one of our rooms after being rude to one in our group while attempting to check in because the front desk clerk for confused as to how many rooms... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank SHM99
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for your feedback SHM99! We appreciate you taking out the time to share your experience with us. We deeply apologize for the disappointments you had with your stay with us. As a team we will work hard to make sure that these issues you have brought to our attention do not happen again. We value your business and... More 

Muskegon, United States
1 review
Reviewed 27 June 2016

Tub drained quite slowly. Bathroom mirror hung crooked. closet doors - one slid poorly, the other seemed off its rollers and could not hardly be moved. ironing board - collapsed during ironing. ironing board's wall-hanger: not sufficiently secured to wall. the duvet concept doesn't work in the South - legs comfy while upper body sweats from the bedding; bring back... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Elizabeth K
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for your feedback, Elizabeth K. We deeply appreciate you taking out the time to share your experience at our hotel. And we apologize for the disappointment you had with your stay. As a team we will certainly work on making sure the rooms are satisfactory for all of our guests. The information you provided is invaluable to the... More 

Memphis, Tennessee
1 review
Reviewed 25 June 2016

Great location, close to everything. Very nice staff and accommodations. Young man at front desk was extremely helpful with arranging a room for our honeymoon couple at a moments notice. Everyone for our family event had a great time, we were all comfortable and had a great time.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 743denap
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for your feedback, 743denap!!! We appreciate you taking the time out to let us know about your experience at our hotel. Being able to provide an overall great experience is what we look to see if we achieved for each one of our guest. It is wonderful that the staff and the gentleman at the front desk in... More 

Mount Pleasant, Texas
1 review
Reviewed 15 June 2016

Great hotel, staff was great! Very good food! The pool area is great! Kids swam until 10 that night. Gym was well equipped. Very clean and also very reasonably priced. I've paid a lot more for a whole lot less! Would definitely stay again!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank F7813OQwills
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, F7813OQwills!!! We are so pleased that you and the kids enjoyed your stay so much with. It is great that you could enjoy the great food our chefs prepare, the recently renovated pool, and a clean, comfortable room to rest in. The cherry on top seemed to be the price you received. We are so... More 

Opelika, Alabama
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 June 2016

Stayed here for 3 nights recently, had a great experience. Staff was very friendly and helpful. The room was spacious and clean. My only complaint was that since I was at the end of the hallway, housekeeping didn't clean the room until 3:00 or later. On a couple of days, I had to delay returning to my room so they... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank tigercub
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, tigercub!!! We certainly appreciate the high marks you gave us. Our goal is to give the guests the best possible experience to be had. The critique is particularly useful too. We shared all of your comments with our team. And they will be extremely helpful in our efforts to both maintain certain aspects of great... More 

Miami, Florida
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 May 2016 via mobile

I spent four years going three or four a year staying here, went back for the first time in 2 years & discovered it had not changed! Good customer service, clean, great little bar in the lobby. Front desk makes you feel like family, always attentive to your needs. FIVE STARS TO DONNA @ front desk, every hotel should have... More 

Helpful?
Thank Jacqueline S B
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Jacqueline S B!!! We are extremely pleased that we could provide the same great experience that you have always had and expected from us. It is great that you felt like family because we certainly consider you to be part of the Hilton Garden Inn Mobile West family. Donna is exceptional at making guests feel... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Garden Inn Mobile West is located off I-65 in Mobile Alabama, eight miles from Mobile Regional Airport and a short drive from Downtown Mobile, in the heart of Mobile.Local Points of Interest:- Mobile Civic Center- Mobile Convention Center- Mobile Tennis Center- Bay Bears Stadium- Ladd Peebles Stadium- Colonial Bel-Air Mall and Springdale Mall- Bellingrath Gardens and Home- Bragg Mitchell Mansion- Historic House Museum- Conde-Charlotte Museum House (House of Five Flags)- Historic Fort Conde - Museum of Mobile- Dauphin Island- Gulf Shores- Alabama State Docks- USS Alabama Battleship Memorial Park - Robert Trent Jones Golf Trail at Magnolia Grove- University of South Alabama- Spring Hill College ... more   less 

Additional Information about Hilton Garden Inn Mobile West I-65/Airport Blvd.

Address: 828 W. I-65 Service Road South, Mobile, AL 36609
Region: United States > Alabama > Mobile
Price Range: $118 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Mobile West I-65/Airport Blvd. 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Hilton Garden Inn Mobile West Hotel Mobile
Hotel Style:
#2 Romantic Hotel in Mobile
#9 Family Hotel in Mobile
#9 Business Hotel in Mobile
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Mobile West I-65/Airport Blvd. staff and other travellers.
1 question
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Oak Ridge, Tennessee
3 months ago

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Questions? Get answers from Hilton Garden Inn Mobile West I-65/Airport Blvd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that aren't close to an elevator because it is noisy.”
 of 5 bubbles bwudar, 11 Jul 2016 | Read review
“Rooms are great, front desk help, and hotel policies not customer friendly.”
 of 5 bubbles loyalc2016, 22 Feb 2016 | Read review
“Stay on upper floors and ask to face away from the interstate.”
 of 5 bubbles babsandmark9121, 27 Oct 2015 | Read review
“Get HH Honors and get the top floors”
 of 5 bubbles mc100070, 5 Oct 2015 | Read review
“Ask for room away from elevator.”
 of 5 bubbles emilyhU4945LC, 16 Aug 2015 | Read review
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