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Montgomery Inn & Suites

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Montgomery Inn & Suites
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125 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Reviewed 22 May 2016 via mobile

I booked this room through there website. Upon check in I offered to show the clerk my reservation numbers but she did not need them. I had booked two rooms, 1 for 2 nights and 1 more for one night. I then called to change both for 2 nights. The clerk(which did not have a name tag so I do...

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Helpful?
Thank Heather K
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

Heather K, Thank you for taking the time to leave a review. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our check-in process, pool area, and overall excellence of our hotel. We strive to ensure our guests receive the utmost customer care and cleanliness during their stay. We...

Atlanta, Georgia
Reviewed 14 April 2016

My family and I wanted to get away for one day so we traveled on a Saturday March 9, 2016 to Montgomery from Atlanta. We decided to visit Wetumpka Casino and ended up finding a reasonable hotel price on Expedia's website. We chose the Montgomery Inn because the reviews and pictures on their website were appealing. Upon arrival there was...

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Helpful?
Thank niciolemccoy1938
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

Niciolemccoy1938, Thanks for taking the time to let us know what you thought of our hotel. We really do appreciate it! We are always making improvements to our pool area and hot tub to ensure their functionality. We hope that you book with us again if you plan another trip to Montgomery.

Reviewed 14 April 2016 via mobile

I've had a couple of complications with living arrangements with my apartment so I have been staying at Montgomery Inn and Suits for a couple of weeks. Beds are absolutely amazing helpful dependable staff nice spacious clean rooms with an amazing breakfast every morning.Pool and 24/7 fitness center.The hotel is safe and extremely quiet great side of town also.My stay...

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Helpful?
Thank LaraJames5050
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

LaraJames5050, We are grateful for your positive review. We hope to be your preferred hotel for any future trips to the area.

Mill Creek, Washington
Reviewed 6 April 2016

They have a freaking banner out front: talk about professional appearance. Staff member didn't even acknowledge me when I entered the lobby. Didn't tell me anything about breakfast or when check out time was. There was a sign that confused me about the check out time. SOmeone left the gravy spoon in the gravy so I have 3rd degree burns...

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Helpful?
1Thank soldierawol
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologize for your stay being less than satisfactory. We will use the feedback you gave us to improve communication between staff members and guests. It is our goal to ensure that our guests receive exceptional customer care during their stay....

Atlanta, Georgia
Reviewed 15 March 2016

Not sure who use to own this hotel, but their's a tacky sign in front that should be replaced with something much more professional. Check in & out were very good. I did not try the free breakfast. Glad they do have microwave & mini refridge in room. Very comfortable bed & clean room, I think it was recently renovated....

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Helpful?
Thank trainstar5
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

Thank you for taking the time to comment on the hotel. We pride ourselves in making sure each guest enjoys their time spent with us. We are glad you enjoyed your room and the convenient location of our hotel. We hope to see you again when your travels bring you back to Montgomery!

Stockbridge, Georgia
Reviewed 10 March 2016

They definitely need to invest in a real sign for the structure which kind of was a turn off. However, I am so glad I took the chance. From the helpful staff, to the plentiful breakfast to the clean and comfy room and bed - I thoroughly enjoyed my stay and would return!

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1Thank KiyaBelle
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

Thank you for your positive feedback on the hotel!

Reviewed 6 March 2016 via mobile

There wasn't an ice machine working in the entire hotel. We stayed 3 nights. One day there was no water at breakfast. No microwave to cook the instant grits or oatmeal except in the attendant's nook. When she heated it, it was still raw. There was sausage the last morning swimming in grease. They ran out of waffles one am....

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Helpful?
1Thank Velda R
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

Thank you for taking the time to share your challenges while visiting us. I am sorry your stay was not of the caliber that most of our guests enjoy. I did take note of your comments about the breakfast offerings, ice machines, housekeeping service, as well as the pool area. We take these comments seriously as we are always attempting...

Reviewed 6 February 2016

Checked in, front desk person did not tell of additional $20 charge per room for "incidentals". When I called to speak to hotel, they said they posted a sign at front desk, but front desk person should have made us aware. Linens dirty, took pictures of the comforter which had blob of food on it. Mattress torn, pillow cases dirty....

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Helpful?
2Thank Dawn T
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

Thank you for taking the time to submit a review about the hotel. I am sorry that your review is not a positive one. It is our goal at the hotel for each guest to experience a comfortable, problem free stay. Our management team has reviewed your comments regarding our check-in procedures, room cleanliness, and overall presentation of our hotel....

Woodstock, Georgia
Reviewed 1 February 2016

At first I was skeptical about staying here as there were very few cars in the parking lot, but Crystal, who checked us in, made sure our stay was great. Our room was very clean and spacious with a wet bar with microwave and small refrigerator, VERY comfortable bed. The rest of the staff was friendly and welcoming as well....

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Helpful?
Thank Martha S
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

Thank you for staying with us and for the great review! We hope to accommodate you again when you return to the area in the future.

Chattanooga, Tennessee
Reviewed 15 January 2016

I stayed on the weekend of 1-7/2016-1/9-2016. I was very disappointed to find out AFTER we checked in that the heated spa and pool were not functioning. (The pool is very cold as well as the spa). When I then asked at the front desk about it the first night they said it was intermittent, and they would try and...

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Helpful?
Thank Brenda Z
Tommy G, Front Office Manager at Montgomery Inn & Suites, responded to this review

I would like to first thank you for taking the time to leave a review about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations regarding our pool and hot tub during your stay with us. Your satisfaction is important to us and we will be using the feedback you gave...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Whether you're traveling for business or pleasure, you'll love our Montgomery Inn and Suites hotel. Our all-suite Montgomery, AL hotel is just off I-85, minutes from downtown, and convenient to Maxwell AFB and the Lagoon Park Tennis Center. We're near Hyundai, Viscofan, Dongwon, and Alabama state offices, as well as the Alabama Shakespeare Festival, Montgomery Motorsports Park, and Harriott II Riverboat. Robert Trent Jones Golf Trail at Capitol Hill is a short drive away. ... more   less 

Additional Information about Montgomery Inn & Suites

Address: 1201 Townplace Dr, Montgomery, AL 36106 (Formerly SpringHill Suites)
Region: United States > Alabama > Montgomery
Price Range: $95 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Montgomery Inn & Suites 2.5*
Number of rooms: 79
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Also Known As:
Springhill Suites By Marriott Montgomery Hotel Montgomery
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Questions & Answers

Questions? Get answers from Montgomery Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm handicapped so we stayed on the first floor.”
665margueriten, 17 Apr 2017 | Read review
“Best beds,cleaner tub than any hotel”
antasiamaddox, 9 Apr 2017 | Read review
“Does not matter”
leet298, 29 Jan 2017 | Read review
“Don't stay here it you need handicap facilities.”
agranifani, 4 Nov 2016 | Read review
“Rooms on the main entrance side are quieter , another side is facing to highway”
813travelr, 18 Oct 2016 | Read review
5 of 5