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Hilton Garden Inn Montgomery East

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Hilton Garden Inn Montgomery East
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440 Reviews from our TripAdvisor Community

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Showing 435: English reviews
Reviewed 3 days ago NEWvia mobile

We had driven 9 hrs and were in a vulnerable state of mind. The staff on Dec 1/2 were OUTSTANDING. My sister and I sat in the lobby almost all night talking and were given blankets and compassion. I cannot tell the management what a fabulous staff that served us that night. Thank you.

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Thank Kim L
A TripAdvisor Member
1 review
Reviewed 6 days ago NEW

Hotel old and run down. Staff not thrilled to be there. C shaped beds, dirty rooms and halls. Spend the extra $15-20 to stay at new eastchase hgi. The new hotel is by the mall and for the price difference worth the $$. Wish we had stayed there.

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Thank A TripAdvisor Member
lbaproperties, Front Office Manager at Hilton Garden Inn Montgomery East, responded to this review

I like to first apologized for any inconvenience that we have cause you during your stay with us. We appreciate your business and these comments will be taken in consideration about the bedding and any other issue that you had during your stay. We will take your evaluation of our hotel to make this a better a property.

Houston, Alabama
Reviewed 1 week ago

I'll avoid this hotel in the future. Although it is convenient, it is in a seemingly deserted office park. The hotel staff was friendly and helpful. The room was a disappointment. The bed and pillows were uncomfortable, towels threadbare. The room was dirty, very dirty. It had not been vaccumed and there were greasy stains on many surfaces including the...

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Thank J C
lbaproperties, Front Office Manager at Hilton Garden Inn Montgomery East, responded to this review

I like to apologized for the inconvenience for the issues that you had during your stay. I am disappointed that we didn't exceed expectation during your stay with us. Our staff work hard to take care every guest but we will take your comments and review this with the staff to make your future reservations a great. Again we would...

Reviewed 3 weeks ago

Loved staying at this hotel. The staff went above and beyond to accommodate any need I had. The room was very relaxing and inviting, which was nice to come into after a long day of meetings. Will definitely make this my "Go to place" while in Montgomery!

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Thank Norman W
Muscle shoals al
Reviewed 4 weeks ago

Great place to stay. Good price nice clean rooms with great staff. Good location right off interstate. Very close to downtown Montgomery. Got to eat at Za sa serious Italian downtown at alley station.

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Thank kengP976KV
Winchester, Tennessee
Reviewed 4 weeks ago

Lets start with the good. Very convenient to the interstate. Easy to get to. Plenty of plugs for electrical devices and the beds were comfortable. Ok now the rest. Checkin was efficient but with little conversation, ok almost no conversation. Usually i'm greeted as a HHonors member but not at this hotel. No explanation regarding the WIFI, did they have...

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Thank unobtanium
lbaproperties, Front Office Manager at Hilton Garden Inn Montgomery East, responded to this review

We are sorry that you did not receive the quality of service you deserve. This is not typical of our hotel and staff. We are always looking for ways to improve our customer experience. Your satisfaction is very important to us as we try hard to make sure all of our guests have a rewarding stay. Thank you for your...

Reviewed 2 November 2016

This hotel was everything I expected and more. I didn't like having to pay for breakfast but it was delicious. The guy that checked me in that night made me nervous because he kept pacing the halls. However, I understand it is a part of his job to check routinely. Other than that, my stay was wonderful. Rooms are really...

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Thank Jaleesa M
lbaproperties, Front Office Manager at Hilton Garden Inn Montgomery East, responded to this review

Thank you for taking the time out of your busy schedule to respond on our hotel. We would like to thank you for your feedback on our property and helping us to evaluate your stay so be we can create a better environment for our guest like yourself. We look forward in see you again during your next stay.

Florida
Reviewed 28 October 2016

Stayed overnight here because location was convenient. Hotel is in a quiet place away from traffic noise. Room was OK but mattress was old and saggy and the firmness adjustment did not seem to work. Bar choices are very limited. Restaurant for dinner was below average.... took a very long time with just three people in restaurant. It is staffed...

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Thank Kamainatraveler
lbaproperties, Front Office Manager at Hilton Garden Inn Montgomery East, responded to this review

I would like to thank you for taking the time to provide us with your survey. We will take all your concerns in and work on making us a better staff to assist you in your future travel. We again thank you for stay with us and we hope that we get a chance to make it up to you...

Richmond, Virginia
Reviewed 16 October 2016

I was offered 4 different rooms and in each one I found stained sheets, hair in the bed, bodily fluid stains on the pillows, mattress pads, mattresses, and the box springs. The Executive Housekeeper, Betty White, was rude, confrontational, unprofessional and unapologetic.

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1Thank Mikki C
lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review

We are sorry that you did not receive the quality of service you deserve. This is not typical of our hotel and staff. We are always looking for ways to improve our customer experience. Your satisfaction is very important to us as we try hard to make sure all of our guests have a rewarding stay. Thank you for your...

Los Angeles, California
Reviewed 16 October 2016

It was the usual Hilton Garden Inn property, but it was the staff who made the difference. Checked in, the Keurig in our room wasn't working. Called the front desk, and ever though there was only one staff member on duty at the front desk (Sunday night), he delivered a working Keurig machine to our room within 8 minutes of...

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Helpful?
Thank Mary E
lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review

We would like to say thank you from the entire staff at the Hilton Garden Inn Montgomery-East and we are delighted that you enjoyed your stay. We look forward to having you back in the near future. Sincerely, Carrie White General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Our Hilton Garden Inn Montgomery East hotel is close to Auburn and Troy Universities and Huntingdon College, the state capitol and downtown Montgomery. You’ll be in easy reach of urban entertainment, family-friendly attractions, great golfing and sports venues, and fantastic shopping. We're near beautifully landscaped Interstate Park, home to Hyundai Motor Manufacturing, Maxwell AFB and Coca-Cola. ... more   less 

Additional Information about Hilton Garden Inn Montgomery East

Address: 1600 Interstate Park Dr, Montgomery, AL 36109-5418
Region: United States > Alabama > Montgomery
Price Range: $160 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Montgomery East 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Hilton Garden Inn Montgomery East Hotel Montgomery
Hilton Montgomery
Hotel Style:
#7 Business Hotel in Montgomery
#7 Family Hotel in Montgomery
#8 Romantic Hotel in Montgomery
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Montgomery East staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Montgomery East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was 216...close to the elevator & ice........and was not disturbed by guests using either of those.”
 of 5 bubbles LSUmagnolia, 31 Aug 2016 | Read review
“Top floor, 4th floor was very quiet and peaceful”
 of 5 bubbles huntingdonhay, 17 Jul 2016 | Read review
“Ask the front desk which rooms are quieter, since the back side faces the interstate.”
 of 5 bubbles atlhppwt, 22 Jun 2016 | Read review
“Stay away from third floor above the lobby. Loud exhaust fan from kitchen.”
 of 5 bubbles Nolezilla, 19 Jun 2016 | Read review
“If it is not super busy, you can ask for a room location that suits you, no problem.”
 of 5 bubbles JacquelinV, 17 May 2016 | Read review
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