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Phoenix III

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Phoenix III
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311 Reviews from our TripAdvisor Community

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Showing 311: English reviews
Madisonville
2 reviews
Reviewed yesterday NEW

Our condo was nice. Very clean, we ran into a problem when we discovered that our condo had advertised that it had a sleeper sofa, but it did not. This was brought to the attention of the property manager and he worked with us to make up for the miss advertising. Employees were very helpful and nice and I would... More 

Review collected in partnership with this hotel

Helpful?
Thank Diane R
Cape Girardeau, Missouri
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

We travel to Orange Beach every year and stay here. Great location and close to all the restaurants. 15 min to All the attractions on Hwy 59. 40 min to Pensacola. Local crafts, cheese shop in Elberta, Pecans, Tanger Outlet Mall. Seafood everywhere.

Helpful?
Thank Carl B
brett_robinson_al, Manager at Phoenix III, responded to this review

Thank you for the five star review! We are so happy that you all stay with us each year. We truly appreciate your return visits and look forward to welcoming you again soon! -Brett/Robinson Social Team More 

Belleville
2 reviews
Reviewed 3 weeks ago

Our family had an awesome stay! Unit was very nicely decorated with a tropical feel. It had everything we needed to help us have a terrific stay and feel right at home. Wonderful place to stay to enjoy the coast.

Helpful?
Thank Robert H
brett_robinson_al, Manager at Phoenix III, responded to this review

Thank you for the great review! We are so glad that you all felt right at home and that you enjoyed your visit. We look forward to welcoming you all back again soon! - Brett/Robinson Social Team More 

1 review
Reviewed 4 weeks ago

We stayed in room 3142 on Oct 31 to November 5 2016. This is not a reflection on the room. This is a reflection on operation and condo management.. We got to the condo to find out that it was under going updates and maintenance. This information was never conveyed to us while making reservations. Nor was it ever conveyed... More 

Helpful?
Thank Lee W
JanetBrettRobinson, Guest Relations Manager at Phoenix III, responded to this review

Lee W: Your comments and review have been forwarded to our upper management team. From previous stays with us, you know the events of your stay are not typical. We value your comments, your feedback and your years of loyalty to Brett/Robinson. Our Operations Manager will be in contact with you soon. We certainly hope to win you back and... More 

Dallas, Texas
1 review
Reviewed 27 October 2016

Everything was wonderful employees were very acomadatiing all personal was great. The beach was well maintained the beach employees never stopped working. Our whole trip was great. Great patio to set on.

Review collected in partnership with this hotel

Helpful?
Thank James S
brett_robinson_al, Manager at Phoenix III, responded to this review

Thanks for the great review! We are so happy that you all enjoyed your trip! We hope to welcome you back again soon! - Brett/Robinson Social Team More 

Auburn, Alabama
1 review
Reviewed 26 October 2016

We were so worried when making this reservation for a couple of reasons. The biggest was because the past few trips we have taken to the beach (Panama City Beach), the accommodations were so bad (bugs, hairballs in the carpet, roaches, very rude front desk staff, etc.). We had paid good money and the pictures all looked very nice. So... More 

Review collected in partnership with this hotel

Helpful?
Thank Beth F
brett_robinson_al, Manager at Phoenix III, responded to this review

Thank you so much for the fantastic review! We are happy to know that the room was satisfactory and the you all enjoyed your stay. We look forward to welcoming you all back again soon! - Brett/Robinson Social Team More 

Hendersonville
1 review
Reviewed 25 October 2016

Stay at the Phoenix all-suites hotel instead. The Phoenix III Front desk staff was not helpful or nice when we arrived at 2:15pm after driving 500 miles. Basically told us to go do something else or hit the beach or pool while we waited for the room to be ready probably/maybe some time after 3:00. Right... with nowhere to change... More 

Review collected in partnership with this hotel

Helpful?
Thank Jester1092
JanetBrettRobinson, Guest Relations Manager at Phoenix III, responded to this review

Jester1092: I am disappointed you arrived before your room was ready. 3pm is the check in time that the staff works toward. The complexes do have public restrooms to change and take advantage of the beach and pool and other amenities until the room is available. Our pool maintenance staff works to do its cleaning / testing prior to our... More 

Memphis, Tennessee
1 review
Reviewed 21 October 2016

The accommodations were great! The room was spacious and fully furnished with everything we needed. We love sitting on the balcony and watching the tides. That is what makes our vacation so relaxing. We love beautiful city of Orange Beach. Only thin lacking was breakfast venues. Looking forward to coming again next year.

Review collected in partnership with this hotel

Helpful?
Thank rmalone6
brett_robinson_al, Manager at Phoenix III, responded to this review

We are so glad you enjoyed your stay! Thank you for the great rating and review. We look forward to seeing you next year. -Brett/Robinson Social Team More 

Salem, Indiana
1 review
Reviewed 20 October 2016

were very disappointed in the standard of this condo #3087/ we have used brett/robinson for many years and will continue but felt we needed to let you know about the particular condo,it shoul not be on you list to rent until the owners bring it up to your standards because we know brett/robinson is better then that / below we... More 

Review collected in partnership with this hotel

Helpful?
Thank cremt120
JanetBrettRobinson, Guest Relations Manager at Phoenix III, responded to this review

cremt120: thank you for sharing this review although it is disappointing to read. Your comments have been shared with the Property Manager to address with the owner. As you know from previous stays with us, we offer comfortable accommodations so our guests can relax and enjoy this incredible beach area. We appreciate your continued loyalty to Brett Robinson and will... More 

Bridgeport, AL
Level Contributor
1 review
Reviewed 20 October 2016

Loved the location, pool, beach, lobby and grounds. The condo was the nastiest I have ever stayed in. The carpet was so dirty we could not walk from the bath to the bed without shoes. The blinds were all torn up, in fact, the ones in the bedroom facing the parking lot were so bad you could see all the... More 

Review collected in partnership with this hotel

Helpful?
Thank Sherry Mashburn T
JanetBrettRobinson, Guest Relations Manager at Phoenix III, responded to this review

Sherry Mashburn T: We work hard to offer our guests clean and attractive accommodations but, from your review, we did not accomplish it this time. From your previous stays with us, you know that this is not typical. Phoenix III continues to be one of the most popular beach front destinations. We strive to offer comfortable condos so guests, like... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Phoenix III (Phoenix 3) brings together all the elements of a great beach vacation, from spacious condos, private balconies, proximity to great restaurants, and access to the delightful white-sugar sands of Orange Beach. It's perfect for a romantic weekend getaway or for a family reunion, and sleeps anywhere from 4 to 10. Greet each beautiful day by admiring the waves from your private balcony. Take a swim in the indoor or outdoor pools, or just relax in the hot tub or sauna areas. For the little ones, check out our children's pool, which provides hours of fun. Phoenix III features lighted tennis courts, as well as indoor racquetball courts, and an exercise room. Orange Beach and the neighboring town of Gulf Shores offer lively shopping and dining experiences, as well. The area's seafood is legendarily delicious, and you can get a fresh catch of the day from nearby seafood sellers or from a wide range of restaurants. You can even catch fish for yourself, from the Gulf State Park Pier or on one of our fishing charters. The building is located 4 miles east of Hwy. 59. A full-time, on-site staff is available to all Brett/Robinson guests. ... more   less 

Additional Information about Phoenix III

Address: 24230 Perdido Beach Blvd, Orange Beach, AL 36561-3080
Region: United States > Alabama > Orange Beach
Hotel Class:3.5 star — Phoenix III 3.5*
Number of rooms: 135
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix III staff and other travellers.
1 question
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Questions? Get answers from Phoenix III staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room slept 10 people. Three bedrooms and two full baths.”
 of 5 bubbles D5804SGdianer, 2 Dec 2016 | Read review
“Make sure you take your own TP and paper towels. They grudgingly give you a roll, and chastise you if you ask for another. ”
 of 5 bubbles Jester1092, 24 Oct 2016 | Read review
“Needs alot of updates. Needs carpet taken up, blinds replaced, new electrical outlets, dishwasher, furniture. The couch was so bad we had to fold blankets to set on because the cushions were flat and down in the couch. Will tell everyone going to Orange beach not to stay in condo 3031.”
 of 5 bubbles , 19 Oct 2016 | Read review
“Get a room at least on the 3rd floor. Better view of sunrise and sunset.”
 of 5 bubbles davide815, 4 Oct 2016 | Read review
“Might a need a new mattress on the sofa bed. Overall it was great and would stay there again.”
 of 5 bubbles Ranger08, 24 Sep 2016 | Read review
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