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Traveller (5)
Room & Suite (12)
Pool & Beach (11)
Overview
  • Excellent51%
  • Very good25%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“brett robinson”(20 reviews)
“the kitchen”(19 reviews)
“great view”(12 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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Reviews (266)
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Traveller rating
127
69
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18
13
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Time of year
LanguageEnglish
127
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39
18
13
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All reviewsbrett robinsonthe kitchengreat viewgreat condolocation was perfectstay there againworking orderweather was greatthree bedroomgirls tripeasy accessshort walk to the beachlabor day weekendgreat vacationfamily vacationtoilet paperbeach trip
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11 - 15 of 266 reviews
Reviewed 20 September 2017

I usually stay in the Phoenix Condos every year and it usually great, but this year was a little different, not bad but was a little disappointed with hot tub not all jets where working and way to full cause when I sat down it...More

Review collected in partnership with this hotel
Thank mmount44
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 21 September 2017

Thank you for reviewing your stay! I have forwarded your comments about the hot tub to the department manager so that he may be aware of the jets not working. We hope that you will come back and visit us on your next trip to...More

Reviewed 20 September 2017

Great room and view! Walls were a bit too thin. We could hear everything our neighbors above and next to us we're doing. Also, at least one of the elevators broke down daily. For a 15 story building, that is unacceptable.More

Review collected in partnership with this hotel
Thank OffSeasonVacationer
Response from brett_robinson_al, Manager at Phoenix IVResponded 24 September 2017

Thank you for the review!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to upgrade and enhance our property. Thanks again!! We are happy to hear that you all had a great stay with...More

Reviewed 13 September 2017

I have stayed in the Phoenix IV complex for over 20 plus years in the same condo with my best friends family that are owners but I have never rented one until this year. The process was so smooth and easy. After looking at the...More

Review collected in partnership with this hotel
Thank kathleen962
Response from brett_robinson_al, Manager at Phoenix IVResponded 14 September 2017

We LOVE hearing reviews like this!! Thank you so so much for choosing us to be a part of your time at the beach!! We are happy to be your home away from home!!!! Come back and see us again soon!!!

Reviewed 13 September 2017

The condo was clean needed a little TLC. Both toilet paper holders were broke and sitting on the back of the toilets. Carpet is very old and kitchen had minimal pots & pans (but had 3-4 cabinets full of several sets of plates and glasses).More

Review collected in partnership with this hotel
Thank 462amia
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 21 September 2017

It is our goal to ensure guests have everything they need while they are staying with us. Thank you for making us aware of the items the condo is lacking. I have forwarded your comments to the department mangers so they may correct the issues....More

Reviewed 10 September 2017

This was our 2nd year staying at Phoenix properties. The room was nice, everything we expected. The view was awesome! The hot tub and indoor pool need a thorough cleaning. The outdoor pool seemed to be well maintained. We stayed for a week, and booked...More

Review collected in partnership with this hotel
Thank 3grandkids2015
Response from brett_robinson_al, Manager at Phoenix IVResponded 12 September 2017

Thanks for the review! We are disappointed to hear of your concerns and would like to hear more from you as we continue to strive towards providing the best guest experiences in the area. Please private message us on Facebook with the details of your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$250 - US$631 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$250 - US$631 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (5)
Room & Suite (12)
Pool & Beach (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
donna r
23 October 2017|
AnswerShow all 5 answers
Response from Ron F | Reviewed this property |
IV has both indoor and outdoor pools and an outdoor kids pool with a mushroom shower. The pools and grounds were are well maintained and cleaned,
0
Votes
Vtoler05
27 May 2016|
Answer
Response from JanetBrettRobinson | Property representative |
Additional parking passes are based upon availability on the day of arrival. If there are additional passes, you can purchase them at the lobby desk. If not, the desk associates can tell you where off site parking is... More
0
Votes
Room Tips
"Believe if these items are addressed we would stay again in this unit. Spoke with others around the pool and..."
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"The room was clean, decorated in a fun, but tasteful manner, and the view was great! I noticed a new shower..."
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"Huge unit, everything you need for your stay! Super spacious and cozy!"
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"Better cable or channel selections"
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