We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Traveller (138)
Room & Suite (67)
Pool & Beach (25)
Overview
  • Excellent62%
  • Very good22%
  • Average11%
  • Poor4%
  • Terrible1%
Travellers talk about
“lazy river”(146 reviews)
“family vacation”(36 reviews)
“brett robinson”(38 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star accommodation
All hotel details
Additional information
Offers from Phoenix West
Hotel deals
Offers from Phoenix West
Hotel deals
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Reviews (582)
Filter reviews
582 results
Traveller rating
351
133
64
29
5
Traveller type
Time of year
LanguageEnglish
351
133
64
29
5
Show reviews that mention
All reviewslazy riverfamily vacationbrett robinsonindoor poolthe kitchenparking garageice makerbedroom bath condowet bargreat facilityzero entryplan to returngirls tripbeach tripbeautiful condosleeper sofawasher and dryer
FilterEnglish
Updating list...
1 - 5 of 582 reviews
Reviewed yesterday

Lazy river could have been for floats and not a hid and seek for young kids. You need more shade for older people who can't make it down to the beach.You need more elevators for the busy season.Phone service and computer service was very bad.

Review collected in partnership with this hotel
Thank Linda K
Reviewed yesterday

This condo is worth every penny. This is a 1900 sq ft condo. 3 bedrooms 3 and a half bath. Beautiful view. The only downfall is horrible WiFi. The view is breath taking. We was on the 25th floor. Will go back.

Thank Chyna28us
Reviewed 2 days ago

This condo is beautiful! Love the lazy river. The condo is very well equipped and beautifully decorated. The owner thought of everything when it was built. We have stayed in this condo several times. Can’t wait for the next time!

Review collected in partnership with this hotel
Thank rburton916
Reviewed 1 week ago

We loved the Phoenix West! The suite was a great size for our group of seven (4 adults/3 kids). It was well appointed with everything we needed and nicely decorated. The facility itself was conveniently located to stores and sites within town, not to mention...More

1  Thank Michael L
Response from brett_robinson_al, Manager at Phoenix WestResponded 1 week ago

Thank you for the 5 star review Michael!!! We are thrilled to hear that you enjoyed the spaciousness of your condo as well as the wonderful location of our property!! Thanks again for being our guests!!! We look forward to welcoming you back again soon!!!

Reviewed 2 weeks ago

I have stayed at Phoenix West or Phoenix West II for the last several years and have never been disappointed until this year. The unit was overpriced for it amenities, the furnishings were old and worn, the bedding was something that looked like it had...More

Review collected in partnership with this hotel
Thank ddmeeks
Response from BrettRobinsonRentals, Guest Relations Manager at Phoenix WestResponded 3 days ago

We know that relaxation is of the utmost importance when it comes to a beach getaway and are so very sorry that you didn’t experience that in your vacation rental. Please email res-supervisor@brett-robinson.com with more details about your experience so we can address this problem...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Meeting Rooms
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$233 - US$658 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$233 - US$658 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (138)
Room & Suite (67)
Pool & Beach (25)
Family and Play Areas (4)
Questions & Answers
Ask a question
RalphSmiley
2 April 2018|
AnswerShow all 2 answers
Response from Jennifer B | Reviewed this property |
You can have canopies but you must keep it behind white flags mounted on the beach
0
Votes
Amanda K
27 March 2018|
AnswerShow all 3 answers
Response from churchlittle | Reviewed this property |
There are several places to eat and souvenir shops and wal mart, grocery store close but most attractions like mini golf and outlet malls you would need a ride to.
2
Votes
The S
29 December 2017|
Answer
Response from Brian F | Reviewed this property |
I don’t think the lazy river is heated.
0
Votes
Room Tips
"Wonderful!"
Read review
"Very clean. Loved it!"
Read review
"Update the furnishings!!!!!!!!!!!!!!!"
Read review
"Room was great with a few small faults (minor problems/broken furniture)."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing