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07/05/2017 08/05/2017
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    Phoenix West

    23972 Perdido Beach Blvd, Orange Beach, AL 36561-8318
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    Traveller (97)
    Room & Suite (46)
    Pool & Beach (25)
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    Overview

    • Excellent61%
    • Very good23%
    • Average9%
    • Poor4%
    • Terrible1%
    Travellers talk about
    “lazy river” (119 reviews)
    “water slide” (24 reviews)
    Free Wifi
    Pool
    Beachfront
    Fitness centre
    3.5 Star Hotel
    All hotel details
    Offers from Phoenix West
    Offers & Announcements: 20% OFF MAY STAYS
    Hotel deals
    Perdido Beach Resort
    1,186 reviews
    #2 of 20 hotels in Orange Beach
     
    Phoenix West II
    571 reviews
    #1 of 42 Speciality lodging in Orange Beach
     
    Hampton Inn & Suites Orange Beach
    1,574 reviews
    #3 of 20 hotels in Orange Beach
     
    BEST WESTERN on the Beach
    1,089 reviews
    #3 of 24 hotels in Gulf Shores
     
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Time of year
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    Reviewed 2 weeks ago

    This vacation stay at Phoenix West Room 2601 was PATHETIC!! Let me first say that if my whole family was not with me I would have walked out!! We had a party of nine, two of which were my grand children. One 7 months and...More

    Helpful?2  
    Response from JanetBrettRobinson, Guest Relations Manager at Phoenix West

    mjmtfts: I am so sorry to hear of your experience with another rental company here in Gulf Shores/Orange Beach area. Phoenix West is a wonderful complex and I hope your family was able to enjoy some of the amenities there. Should you chose to return,...More

    Reviewed 4 weeks ago via mobile

    We stayed in room 1005. We were happy about the rate we were quoted for this three bedroom four bath suite with five beds. They failed to mention the outdoor pool is closed for construction and the lazy river is half covered in construction protection....More

    Helpful?1  
    Response from JanetBrettRobinson, Guest Relations Manager at Phoenix West

    mimimsp: I am happy to read that, overall, you did enjoy the Phoenix West and the amenities there. Since you did not rent through Brett Robinson, I cannot comment of the starter kit or the broken coffee maker. Please contact your rental agency as I...More

    Reviewed 18 March 2017 via mobile

    Stayed in unit 1501 and the furniture is well past it's shelf life. The couch and chairs in the family area are slap worn out. The bedroom linens really did not seem very clean upon arrival necessitating a laundry need to make sure they were...More

    Helpful?1  
    Response from JanetBrettRobinson, Guest Relations Manager at Phoenix West

    wareagle881: I am sorry to read that you were not impressed with your condo. Since unit 1501 is not on the Brett Robinson rental program, I will ask that you contact your rental agency. We all try to rent attractive condos and use our guests...More

    Reviewed 18 March 2017

    We were in unit 2104. Very nice condo. 3 bedrooms with 4 bathrooms. Parking garage isn't ideal, but is nice when the weather isn't cooperating. Complex is large, which is both a blessing and a curse. Everything can be crowded, but also has amenities not...More

    Helpful?1  
    Response from brett_robinson_al, Manager at Phoenix West

    We appreciate your honest review. Thank you for taking the time to let us know about your stay. We hope to welcome you back again soon!

    Reviewed 1 March 2017

    This is the fourth year we've stayed at a Brett Robinson condo. This was a 3 bedroom in the Phoenix West Bldg (#308). It had a similar floor plan to the others we rented. However, there were several issues that distracted from this 6 week...More

    Helpful?2  
    Response from JanetBrettRobinson, Guest Relations Manager at Phoenix West

    335donj: Thank you for taking the time to review your recent stay although I am disappointed to read some of your comments. Our goal at Brett/Robinson is to always provide an enjoyable stay for our guests and to constantly improve our services. Because of the...More

    Perdido Beach Resort
    1,186 reviews
    #2 of 20 hotels in Orange Beach
     
    Phoenix West II
    571 reviews
    #1 of 42 Speciality lodging in Orange Beach
     
    Hampton Inn & Suites Orange Beach
    1,574 reviews
    #3 of 20 hotels in Orange Beach
     
    BEST WESTERN on the Beach
    1,089 reviews
    #3 of 24 hotels in Gulf Shores
     
    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Meeting Rooms
    • Self-Serve Laundry
    • Children Activities (Kid / Family Friendly)
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Hot Tub
    • Tennis Court
    • Fitness Centre with Gym / Workout Room
    Details
    • Hotel class
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 225
    Photos
    Traveller (97)
    Room & Suite (46)
    Pool & Beach (25)
    Hotel & Grounds (61)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    .47 km away
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    1.10 km away
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    1.08 km away
    Live Bait
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    Questions & AnswersAsk a question
    chanteblanchard
    What are the fitness center hours?
    23 February 2017|
    Answer
    Response from JanetBrettRobinson | Property representative |
    The fitness center is open daily from 7am - 11pm. Please come see us soon and enjoy the beautiful beach weather we are having!
    0
    Votes
    Amy C
    I have received a quote to stay at one of the units at Phoenix West the first week of April, 2017, and the owner has let us know up front that because the building will be having the stucco resurfaced during our stay, the lazy river will be closed and the outdoor pool could be closed periodically. These 2 things were a big draw for our kids. Could anyone confirm these closures during our stay?
    22 January 2017|
    Answer Show all 3 answers
    Response from JanetBrettRobinson | Property representative |
    I have waited to answer your question until I had verification from the Association at PW. Due to the popularity of the lazy river and the demand during Spring Break, the Association has decided to install decking over the... More
    0
    Votes
    wareagle881
    Is Phoenix Vacation Properties a legitimate booking website?
    15 January 2017|
    Answer Show all 2 answers
    Response from kbrown116 | Reviewed this property |
    We always book through Brett Robinson. They have onsite check in and contract most of the units here. There are some other units contracted through other legit local rental companies(Meyer, Kaiser and through VRBO) that... More
    0
    Votes
    Room Tips
    "Findout what maintenance is planned for the Phoenix Biulding you are considering."
    Read review
    "3 bedroom 4 baths meant no one had to wait to take a shower."
    Read review
    "Plan to have a good time."
    Read review
    "Can't think of anything other that what I put in my review above."
    Read review