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Phoenix West

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Traveller (124)
Room & Suite (66)
Pool & Beach (25)
Overview
  • Excellent62%
  • Very good22%
  • Average10%
  • Poor5%
  • Terrible1%
Travellers talk about
“lazy river”(156 reviews)
“water slide”(28 reviews)
“family vacation”(38 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
4.0 Star Hotel
All hotel details
Offers from Phoenix West
Hotel deals
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Reviews (499)Write a Review
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499 results
Traveller rating
304
111
54
25
5
Traveller type
Time of year
LanguageEnglish
304
111
54
25
5
Show reviews that mention
All reviewslazy riverwater slidefamily vacationbrett robinsonthe kitchenindoor poolfour bedroomparking garagebeach tripzero entrykids lovewet barthe ice makergirls tripbath condoonly complaint would bepaper towels
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1 - 5 of 499 reviews
Reviewed 2 weeks ago

Very spacious with terrific view of the Gulf makes unit 1909 one of the best around. Friendly staff that are very helpful answering your needs. Restaurants walking distance away which is plus. All four bedrooms with a view of the Gulf, perfect in many ways.....More

Review collected in partnership with this hotel
Thank jimpB4284JV
Response from brett_robinson_al, Manager at Phoenix WestResponded 2 weeks ago

Thank YOU for being our guests!!! We are thrilled to hear that you enjoyed the location of our property as well as the hospitality of our staff!! We look forward to welcoming you back again next January!!!

Reviewed 2 weeks ago

I always stay at one of the newer Phoenix locations. This was our first holiday trip and it was great! I was pleased with the property and staff. The location is near everything that you need. Access from our room was easy, it was located...More

Review collected in partnership with this hotel
Thank mickesia
Response from brett_robinson_al, Manager at Phoenix WestResponded 2 weeks ago

Thank you for the great review!! We are glad to hear that you had a wonderful time during your stay with us!! Come back and see us again soon for another fun and relaxing stay at the beach!!!

Reviewed 3 weeks ago

Great location, have stayed here before, would not stay on 2nd floor in winter due to cold floors, the bedroom chests were not good and some drawers would fallout when opened, had problem with heat and had to buy space heater to stay warm.More

Review collected in partnership with this hotel
Thank cecilh728
Response from brett_robinson_al, Manager at Phoenix WestResponded 3 weeks ago

Thank you for the review! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We hope to see you again in the...More

Reviewed 7 January 2018

We decided to spend a long Christmas weekend at Phoenix and be joined by our daughter and son-in-law. The kitchen was well-equipped for me to prepare our traditional Christmas meal. The unit itself was nice and comfortable.

Review collected in partnership with this hotel
Thank starnesrobertl
Response from brett_robinson_al, Manager at Phoenix WestResponded 8 January 2018

It sounds like you all enjoyed a wonderful Christmas weekend with us!! Thank you very much for being our guests!! We hope to see you again soon!!!!

Reviewed 1 January 2018 via mobile

We have been staying here for years and we love it! The condos are large and my kids can’t get enough of the heated indoor pool and lazy river. The beach is close and easy to walk down to and we sit on the balcony...More

Thank Becky W
Response from brett_robinson_al, Manager at Phoenix WestResponded 2 January 2018

Thank you for the 5 star review Becky!!! We are thrilled to hear that you all enjoyed our indoor pool and lazy river!! Come back and see us again soon for another fantastic time at the beach!!!!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (124)
Room & Suite (66)
Pool & Beach (25)
Family and Play Areas (4)
Questions & Answers
Ask a question
The S
29 December 2017|
Answer
Response from Brian F | Reviewed this property |
I don’t think the lazy river is heated.
0
Votes
07231955
18 June 2017|
AnswerShow all 2 answers
Response from WarEglTX | Reviewed this property |
You're on your on at the beach.
0
Votes
cwells2015
24 May 2017|
Answer
Response from JanetBrettRobinson | Property representative |
Great question: a 3 bedroom condo is allowed 2 parking passes. A 4 bedroom condo is allowed 3 parking passes. These can be purchased from the lobby desk. If there are additional passes available during your stay, you can... More
-1
Votes
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Room Tips
"Our Condo was nice"
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"Get room above 2nd floor"
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"An additional recliner would have been nice. The placement of the chair with ottoman is too much to the side..."
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"Needs to be redone!"
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