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Phoenix on the Bay

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11/06/2017 12/06/2017
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233 Reviews from our TripAdvisor Community

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Showing 233: English reviews
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Mobile, Alabama
Reviewed 4 days ago NEW

We loved the room it was super nice and clean newly renovated loved the decor. The room is located super close to the pool and all the amenities. We will be back to stay! The condo has everything we was looking for. The lazy river is amazing you could float on it all day.

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Thank Beccamaherg
Spanish Fort, Alabama
Reviewed 1 week ago NEW

This was by far one of the best places we have ever stayed! We docked our boat which is located perfectly to access all our boating needs. Lazy river is one of the best around. Staff was friendly and helpful!

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Thank Sharon F
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you so much for the wonderful 5 star review! We are pleased to know that you enjoyed your stay! We are happy the staff was helpful and friendly. The lazy is one of visitors favorite amenities...glad you were able to enjoy it! We thank you for choosing to stay with us we look forward to your next visit.

Memphis, Tennessee
Reviewed 2 weeks ago

Average condos on the bay. No direct beach access, but only 10 minutes to beaches. Convenience and safety. Prices are comparable to much smaller hotel rooms. Try to get 4th or 5th floor for superior bay views.

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Thank Aaron A
JanetBrettRobinson, Guest Relations Manager at Phoenix on the Bay, responded to this review

Aaron A: Thank you for reviewing your stay but I am disappointed that the condo and complex did not impress you more. In addition to incredible views, Phoenix on the Bay offers an amazing lazy river that just melts away the stress of a busy life. I certainly hope you were able to enjoy these amenities and took home wonderful...

Reviewed 2 weeks ago

Unit was clean and very comfortable, love large balcony. We have stayed at Phoenix on the Bay many times. Also love the lazy river, slide and large pool. Location is great, close to many good seafood restaurants. Will stay there again soon.

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Thank lindacC372VU
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the great review and excellent rating! We appreciate you taking the time to tell us about your most recent experience. We look forward to your return visit in the future!

Davisburg, Michigan
Reviewed 15 April 2017

Our condo was beautiful and well kept. Would definitely go there again. Beautiful view. Kids and I loved the pools and the lazy river. About a 10 min. ride to the beach. Beautiful white sand beaches. Lots of restaurants close by also.

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Thank tsrburns
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you so much for the great review! We are happy to know that you would stay with us again and that your kids enjoyed the pool and lazy river. We are happy that you were pleased with the close proximity of the beach and that you had a chance to enjoy the beautiful white sands. Thank you for choosing...

Saint Johns, Michigan
Reviewed 14 April 2017

This was our first time staying at this location. We enjoyed our stay and most everything met or exceeded our expectations. Although it would have been nice if our patio would have come with a lounge chair and the clocks in our room would have been accurate. My only complaint would be the cleanliness of our room upon check-in. There...

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Thank Honestly42
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you so much for the amazing review! We are so glad to know that you enjoyed your stay and everything mwet or exceeded your expectations. We thank you so much for your honest feedback and truly appreciate it. We look forward to welcoming you again in the very near future!

Indianola, Mississippi
Reviewed 13 April 2017

My family and I have stayed at Phoenix on the Bay several times for family vacations and its perfect. We are a family of seven (5 kids ages 9,8,6,4, and 1) and we have always been satisfied. It has wonderful pools, a lazy river, kind and helpful staff, and the condos are always clean and perfectly furnished. I would certainly...

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Thank valarie_morgan
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you so much for the five star review! We are so pleased to know that you and your family enjoyed your stay and that it was a perfect family vacation for you all. It's so nice to know that you enjoy the many amenities and that our stuff is kind, helpful, and friendly. We thank you for choosing to...

Grand Rapids, Michigan
Reviewed 12 April 2017

This place is awesome! This was a wonderful place for our family vacation - plenty of things for the kids to do - swimming in the pool, the lazy river, the water slide, playing tennis, basketball and fishing off the dock. The condo was beautiful - clean, well-stocked and a gorgeous view! We will be going back!

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Thank Andrea N
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the great review and excellent rating! We are glad to know you enjoyed your stay with us and that you enjoyed all of the fun while with us. We are looking forward to welcoming you back again soon!

Gladstone, Michigan
Reviewed 7 April 2017

We absolutely loved staying at Phoenix on the Bay. The views were spectacular and lots of actions on that part of the Bay. Our condo was very clean and offered us plenty of room to spread out. We will be back next year. My only complaint was the one lady security guard. She was rude and it seemed she found...

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Thank amandarae30
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the wonderful review! We are so pleased that you enjoyed your condo and surrounding area. We thank you for your honest feedback...it is truly appreciated. We thank you for choosing to visit with us and look forward to welcoming you again!

Daphne, Alabama
Reviewed 7 April 2017

1425's couch wasn't as red as the picture and had every culinary tool to make my (chef) stay happy. Don't take it, you snow birds! My daughter made lots of friends and all the parents were very friendly. The staff was great and did a great job even during spring break. Quiet at night. The beds were comfy!

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Thank ryang6154
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the amazing five star review! We are so happy to know that you enjoyed your spring break visit with us. It is a pleasure to know that we were able to make your inner chef happy and help your daughter make new friends. Thank you for choosing to visit with us and we look forward to welcoming...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
Phoenix on the Bay is a hidden gem in the beautiful back-bay playground of Orange Beach. Many who book here come back year after year to enjoy the long, winding lazy river that takes nearly 6 minutes to float around. Spacious 1-, 2- and 3-bedroom units sleep 4, 6 and 8 people, respectfully, and up to 10 or 12 in some units. Each unit has floor-to-ceiling windows and a private balcony with bay views. A full-time, on-site staff is ready to assist Brett/Robinson renters. Other amenities include an indoor pool, an outdoor pool, a kiddie pool with slide, lighted tennis courts, hot tubs and a sauna, a fitness room, barbecue grills at the bay's edge, boat slips, a putting green, and on-site security. Alabama's sugar-white beaches and shopping destinations are easily within a 10-minute drive. Great restaurants are within biking distance. (Courtesy note: Parking is limited. A one-bedroom condo will be issued one car pass. A two- or three-bedroom unit will be issued a maximum of two car passes.) ... more   less 

Additional Information about Phoenix on the Bay

Address: 27580 Canal Rd, Orange Beach, AL 36561-4067
Region: United States > Alabama > Orange Beach
Number of rooms: 162
Also Known As:
Phoenix On The Bay Hotel Orange Beach
Phoenix Bay
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix on the Bay staff and other travellers.
6 questions
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Questions? Get answers from Phoenix on the Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the floor, better the view of Bay. Stayed here two straight years for Mother's day weekend. Good place, basic standards. Safe for small children. Lots of space, better than a local hotel. Pricing is very reasonable.”
aarona600, 16 May 2017 | Read review
“coffee pot was tricky. ”
ryang6154, 6 Apr 2017 | Read review
“The unit we had was very good. It did have lounge chairs for the balcony but could use an outdoor table and chairs - and - a stand up/movable reading lamp in the living room. Views of the water/bay were quite pleasant, the condo comfortable and quiet, felt secure in and around the property, staff friendly...Will come back again.”
togdahl, 7 Mar 2017 | Read review
“Unit 1415 was very clean, furnished well, comfortable furniture and had a great view of the bay.”
KarenB434, 27 Dec 2016 | Read review
“2 king beds”
I7783SDjulies, 8 Nov 2016 | Read review
5 of 5