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    Phoenix on the Bay

    27580 Canal Rd, Orange Beach, AL 36561-4067
    +1 844-904-7082
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    24/12/2017 25/12/2017
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    Traveller (77)
    Room & Suite (32)
    Pool & Beach (29)
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    Overview
    • Excellent57%
    • Very good22%
    • Average11%
    • Poor5%
    • Terrible5%
    Travellers talk about
    “lazy river” (128 reviews)
    “water slide” (26 reviews)
    “boat slips” (5 reviews)
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Kitchenette
    Lazy River
    Tennis Court
    Self-Serve Laundry
    All hotel details
    Offers from Phoenix on the Bay
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    Grand Hotel Marriott Resort, Golf Club & Spa
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    Write a ReviewReviews (329)
    There are newer reviews for Phoenix on the Bay
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    11 - 15 of 329 reviews

    Reviewed 11 October 2017

    Clean rooms, clean pools, clean property, staff is super nice and helpful, pools are just amazing with the waterslide, lazy river, and the 3 different pools and two hot tubs! All rooms have a water view and plenty of balcony rooms. I stayed in a...More

    Review collected in partnership with this hotel
    Thank Carrie R
    Response from brett_robinson_al, Manager at Phoenix on the BayResponded 12 October 2017

    Thank you for the 5 star review Carrie!! We are happy to hear that you enjoyed the cleanliness of our property as well as the many wonderful amenities we have to offer!! Thank you again for being our guests!! We look forward to welcoming you...More

    Reviewed 5 October 2017

    The location is weird, Your 5 minutes from everything but getting back to the condo wasn't easy. The floor your on is accessible from the garage which was nice but driving up the garage and down the garage and up the garage every time you...More

    Thank Jennifer H
    Response from Vicki C, Guest Relations Manager at Phoenix on the BayResponded 18 October 2017

    It is so good to hear you enjoyed the location of Phoenix on the Bay! The bay views at sunset are breathtaking, and the amenities meet the needs of the whole family. Brett-Robinson has many buildings that you may choose from when planning your next...More

    Reviewed 27 September 2017

    Very disappointed!! We had problem with dog poop, water & tvs when we arrived!! POTB called me day after to see if the were fixed!! Which had to fighter out on my own. Beds where absolutely terrible!! Mattress and pillows were like rocks in master....More

    Review collected in partnership with this hotel
    Thank ohitsjustcaprice
    Response from Vicki C, Guest Relations Manager at Phoenix on the BayResponded 27 September 2017

    Caprice, I sincerely apologize that your vacation was not satisfactory. Phoenix on the Bay is undergoing some construction that is taking place during business hours. This work is required in order to keep the property to the standards our guests expect. I am sorry to...More

    Reviewed 20 September 2017

    Our room should've been cleaner. I purchased cleaning supplies and mopped twice, the morning after we arrived, because the bottoms of our feet were black from walking on the floors. Also there was a layer of dust on everything in the condo. It must've been...More

    Review collected in partnership with this hotel
    Thank avas y
    Response from Vicki C, Guest Relations Manager at Phoenix on the BayResponded 25 September 2017

    Thank you for the kind words regarding our staff and beautiful property. We value feedback from our guests, and I will forward your comments to the housekeeping manager so she may address these issues with her staff. Thank you for staying with us at Phoenix...More

    Reviewed 20 September 2017

    Phoenix on the Bay is our absolute favorite place to stay. We enjoy the lazy river more than most. Grilling is always a treat before settling in to watch our favorite team in the room. We enjoy the bay side of Orange Beach where you...More

    Review collected in partnership with this hotel
    Thank excelmom
    Response from brett_robinson_al, Manager at Phoenix on the BayResponded 24 September 2017

    Thank you for the 5 star review!! It sounds like you all have a blast during your stays with us!!! We can't wait to see you again next year!!!

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    Hampton Inn Fairhope
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Indoor pool
    • Outdoor pool
    • Tennis Court
    • Heated pool
    Details
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 162
    • Location
    • United States >
    • Alabama >
    • Orange Beach
    • Also Known As
    • Phoenix On The Bay Hotel Orange Beach ,
    • Phoenix Bay
    Add Photo Photos
    Traveller (77)
    Room & Suite (32)
    Pool & Beach (29)
    Dining (1)
    Hotel & Grounds (53)
    Family and Play Areas (4)
    Bathroom (3)
    Nearby
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Marley H
    30 March 2017|
    Answer
    Response from JanetBrettRobinson | Property representative |
    Yes, we have guests enjoying both the outdoor pool and lazy river. Most take advantage of the sunny hours but we have those that spend the day there.
    1
    Vote
    Honestly42
    26 March 2017|
    AnswerShow all 2 answers
    Response from susanbV8536OC | Reviewed this property |
    Yes you can fish and you can bring your boat as well! It's great!🌞
    1
    Vote
    momjanHuntsvilleAl
    14 February 2017|
    Answer
    Response from JanetBrettRobinson | Property representative |
    Hmmm. We don't know of any company off hand. Lots of charter boats and even jet skis. Please contact our Visitor's and Convention Bureau at 800-745-SAND. They will have the best access to information to help you.
    0
    Votes
    Room Tips
    "All rooms are good we get a 1 bedroom but we have gotten a 3 bedroom before all are good"
    Read review
    "Everything was great and I did not have one complaint . Can't wait to go back!"
    Read review
    "not on the beach"
    Read review
    "Bring extra garbage bags, paper towels, dish soap, dishwashing liquid, kitchen sponges, extra toilet paper..."
    Read review
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