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Holiday Inn Express Hotel & Suites - Pell City

94 reviews
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Traveller (5)
Room & Suite (17)
Dining (4)
Overview
  • Excellent47%
  • Very good30%
  • Average8%
  • Poor9%
  • Terrible6%
Travellers talk about
“stayed here”(11 reviews)
“cracker barrel”(5 reviews)
“first floor”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2.5 Star Hotel
All hotel details
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Reviews (94)Write a Review
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All reviewsstayed herecracker barrelfirst floornice hoteltwo nightsfront desk staffhome away from homebed was very comfortablewould stay againhiewalmartpillowslobbyatlantaconvenienceconferencetub
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1 - 5 of 91 reviews
Reviewed 1 week ago via mobile

Our company hosted a major event in the city in October 2017. The total room nights sold were over 500 room nights. I booked our staff at this hotel about 16 months prior to the event. After begging for confirmation numbers i finally got the...More

Thank Beyonckay
Hotel's Favourite
Reviewed 20 December 2017

Clean hotel, good breakfast, helpful staff! They treat you like family here! Property Manager Eddy has went above the call of duty on many occasions to rectify issues and make my experience more pleasant.

Thank dteam8
Reviewed 8 October 2017 via mobile

We arrived at 5:30pm and no one was at the front desk. Waited 10 mins and still no one had arrived to check us in. We had booked online so we went ahead and took a cart and loaded up our luggage. When we came...More

Thank LoveandExplore
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Pell CityResponded 22 October 2017

Hi LoveandExplore, I appreciate you sharing your review and for staying at our property. As our valued guest, I am sorry to hear about your experience with the cleanliness of the floor of the room and apologize for the check in service you received. With...More

Reviewed 6 October 2017

Very nice Holiday Inn, close to Walmart, and many restaurants. I will stay here again on upcoming business trips. Helpful staff, even though she had too many to check in at once she stayed calm. She even went up to my room herself when my...More

Thank 117danelias
Reviewed 24 September 2017 via mobile

Stayed 2 nights. Overall the rooms are nice. Just not impressed with housekeeping. Upon return to the room late afternoon, found the beds were not made, no toilet paper, and the used towels were removed but not replaced with new ones. Since I couldn’t reach...More

Thank berma181
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Pell CityResponded 8 October 2017

Hi berma181, Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about the level of service received from housekeeping and you find that there is a lack of staff. I'm sorry for the letdown. Rest assured this will be...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$98 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$98 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (5)
Room & Suite (17)
Dining (4)
Pool & Beach (4)
Questions & Answers
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Room Tips
"Rooms on the Street side are quieter!"
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"There's a Cracker Barrel next door and a WalMart within walking distance."
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"Only has three floors so I would definately ask for that floor."
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"avoid this hotel"
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