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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,341 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Shanghai, Pudong
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Showing 895: English reviews
Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

Great Place .... Great People ... Excellent Customer Service ... Wonderful Ambience. Special Thanks to Hotel Staff for being so helpful all the time. Suggestions - please keep some vegan and vegetarian food options for foreigners. Thanks.

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Helpful?
Thank Raaj1976
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Raaj1976 I really enjoyed reading your recent posting on TripAdvisor. As a vegetarian myself, I appreciate your comments about adding more choice and I have reviewed our options with the Executive Chef, and asked that we make additional offering. It's so important to cater to every guests preference. I have shared with my team your wonderful comments, and look...

Shanghai, China
Reviewed 6 days ago NEW

Everything was perfect! Good location, nice view and excellent service!!!! The Guest Recognition Manager -Violet and her team is amazing! They know your interests and what do you want! they prepard city guaid book with details address and map to me when they know I have no idea of Shanghai! When I came back to hotel after the city tour,...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank cairut
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear cairut Thank you for staying with us during your first visit to Shanghai. I was with Violet yesterday and shared with her your wonderful comments. She was thrilled, and so pleased you appreciated the extra care she extended to help you enjoy the city. On behalf of all my team, we look forward to welcoming you back very soon....

Canberra, Australia
Reviewed 1 week ago NEW

Great hotel in a great location with huge options for food and drinks, even in hotel shopping of quite some class. Super friendly staff always helpful and polite.We are hosting an event and am very impressed by the meeting spaces they have to offer. Special thanks Candice and Tom take care of us for the entire stay.

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Helpful?
1Thank xiuhou4763
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear xiuhou4763 Thank you so much for your super review. I am so proud of all my team, and I will certainly pass on your thanks to Candice and Tom. I'm pleased to hear that your meeting went well, and that you had the chance to enjoy the IFC mall and all the shopping it has to offer. We all...

Cannes, France
Reviewed 1 week ago

A perfect hotel at a perfect location. The Ritz-Carlton is always my first choice! The staff was very kind and very efficient. The service was of high standard. My room was facing the TV Tower and The Bund - beautiful view! Love the bathroom.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank celine866
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear celine866 I sincerely appreciate your five star review and recognition on TripAdvisor. I appreciate your recognition of our efficient service and the comfortable room, along with the beautiful views of the Bund and TV Tower. Our ladies and gentlemen are very proud to have created a memorable experience for you, rest assured, that I will share your kind words...

Shanghahi, China
Reviewed 1 week ago

I stayed for 3 nights, this hotel does not have a reliable staff at check in for I had given my Marriott number during check in but was not captured in the system when I double check during check out. This gave me impression I am not convinced all my stays would be captured into system as I have to...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank thainsengy
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear thainsengy I appreciate your comments, allowing us to make amendments to shortfalls of our operation. I am very sorry for the inconvenience caused by our front office team. We have since discussed the matter in detail with the employees concerned so that we can improve our procedure, ultimately securing the felt genuine care to our guests. While I cannot...

Osaka, Japan
Reviewed 1 week ago

This is a very good evaluation, but the poor service hotel. As our employees, they discriminate against us in the work of the Chinese people in Japan, the front desk attitude is very bad, I am really disappointed to stay in this company co-hotel, I will recommend the group to cancel their cooperation agreement, which is a worst in Shanghai...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank yuanshengw2017
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear yuanshengw2017 Thank you for staying with us. Please be assured that we take any accusation of racial bias by our staff extremely seriously, and we are disappointed to hear of your dissatisfaction with the service you received. As you are aware, under the rate you used to make your booking, you are required to provide proof of your corporate...

los angeles
Reviewed 1 week ago

Me and my friend had an amazing experience at this particular Ritz. The staff went out of their way to make our stay memorable! They were super personable, friendly, and detail orientated. The hotel is beautiful but the people were more memorable!

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Helpful?
Thank sookhee
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear sookhee Warmest greetings from the Ritz-Carlton Shanghai Pudong and thank you for your wonderful review on Trip Advisor. Our ladies and gentlemen at the hotel are very proud to have created a memorable experience for you and your friend. Rest assured that I will share your kind words with the team. Again, thank you for your wonderful review. We...

Reviewed 1 week ago

The room was a knockout from the moment I walked in the door. Brilliant in every way. The bath as centerpeice is a great idea. The view of the city lights is stunning. The service I got from the concierge was great. I needed some medicine and asked at the desk for directions to a pharmacy. The concierge walked with...

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Helpful?
1Thank Ross W
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Ross W Thank you for choosing the Ritz-Carlton Shanghai Pudong and for sharing your experience with the broader Trip Advisor community. I am very happy to read your compliments regarding our amazing view and highlight the great service our concierge to provide to you. Rest assured that I will share your words of encouragement with my team. We all...

Bangkok, Thailand
Reviewed 1 week ago

Ritz Carlton provided everything that you need. I get access to the club lounge which serves food and drink all day and night. You can enjoy your food and service while watching the view of the Bund. I think this is good enough already. The location is great just right next to IFC Mall which has all restaurants and window...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank jakrink
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear jakrink Thank you for your great review and recognition on Trip Advisor. I am delighted that you had wonderful experience at the Ritz-Carlton Shanghai Pudong. Thank you for highlighting our convenient location next to the IFC. I am also pleased to read your super feedback about the attentive service provided by our Club Lounge. Once again, we appreciate your...

Reviewed 1 week ago via mobile

Luxury hotel with very friendly staff! Great view and location. I would recommend it for business and family stay! I have enjoyed my short stay in Shanghai. Staff is very helpful and English speaking!

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Helpful?
Thank Farruh K
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Farruh K Warmest greetings from the Ritz-Carlton Shanghai Pudong and thank you for your incredible review on Trip Advisor. I was pleased to learn that you enjoyed the amazing view during your recent stay. I am also very happy to read your feedback about the helpful and patience service provided by our Ladies and Gentlemen. Thank you for your...

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $418 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Spa Hotel in Shanghai
#2 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#177 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travellers.
18 questions
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Room!!!”
HRK_SYHK, 13 Feb 2017 | Read review
“if view is crucial, choose room type with "bund" in the name”
, 12 Feb 2017 | Read review
“excellent room service”
, 29 Jan 2017 | Read review
“Pay little bit extra to stay in Club Room”
  • Hotel Room
TT0419, 23 Dec 2016 | Read review
“Best Floor 51,”
madwolf139, 12 Dec 2016 | Read review
5 of 5