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The Ritz-Carlton Shanghai, Pudong

1,804 reviews
#3 of 5,222 Hotels in Shanghai
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Traveller (1356)
Room & Suite (511)
Dining (114)
Overview
  • Excellent84%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“ifc mall”(72 reviews)
“flair bar”(27 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,804)Write a Review
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241 - 245 of 1,179 reviews
Reviewed 25 May 2017

this is the worst experince ever though the first time stay in Riz pudong. can hardly imagine service's is worse than 3 star below hotel. have to say it's like nightmare that you have to be woken up in middle hight in a luxury room...More

Review collected in partnership with The Ritz-Carlton Hotel Company
1  Thank mint833
Management response:Responded 31 May 2017

Dear mint833 Thank you for your recent review on TripAdvisor. I am very sorry for the service that you experienced during your last stay. Thank you for bringing this to my attention and we have reviewed this matter immediately. Once again, please accept my sincere...More

Reviewed 25 May 2017

Everything was excellent,the staff was helpful when we checked out .Hopefully next time the room could serve some fruit When I checked in for the first day ( I stayed 4 nights ).My name had been wronged spelled.That is ok.More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank ShuDe
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, PudongResponded 27 May 2017

Dear ShuDe Thank you for choosing the Ritz-Carlton Shanghai Pudong and for sharing your experience with the broader Trip Advisor community. We are pleased to learn that you enjoyed your stay and our attentive service and we apologize for the spelling mistake. Be assured that...More

Reviewed 23 May 2017

I stayed here for some time and I really liked it. Room was lovely, staff universally friendly and nice and a couple of times genuinely went above and beyond. Pool and gym were decent. Rooftop bar has a lovely view and a very busy atmosphere....More

Thank bigchiefally
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, PudongResponded 25 May 2017

Dear bigchiefally Thank you for sharing your valuable comments with us on Trip advisor! I am pleased to learn that you enjoyed your stay with us and the service you received, and I would like to address some of your comments. First of all, I...More

Reviewed 23 May 2017

Very nice place, outstanding service, great rooms and amazing views. I can only recommend to go here. Only problem that it takes quite some time to get to Puxi, due to highly congested tunnels in betweenMore

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Christian R
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, PudongResponded 25 May 2017

Dear Christian R Thank you for choosing The Ritz-Carlton Shanghai Pudong for your recent stay. I am happy to read that you enjoyed your stay with us and I am sorry for the inconvenience that you experienced getting to Puxi. Next time, if it is...More

Reviewed 21 May 2017

It was a moderate experience in all. The stay in the Hotel is generally OK, but not beyond expectation. There was no personalized serve during the stay and the check-in time was too long.Thd dining was good, but again not beyond expectation.More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank 217fangg
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, PudongResponded 22 May 2017

Dear 217fangg Thank you for your valuable review on Trip Advisor. I was pleased to learn that you enjoyed your stay with us. I’m sorry that our service did not meet your expectations. Thank you for bringing this to my attention and If you have...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Heated pool
Indoor pool
Details
Price range
US$310 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Shanghai
#3 Spa Hotel in Shanghai
#6 Business Hotel in Shanghai
#6 Family Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#190 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$310 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Shanghai
#3 Spa Hotel in Shanghai
#6 Business Hotel in Shanghai
#6 Family Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#190 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1356)
Room & Suite (511)
Dining (114)
Pool & Beach (29)
Amenities (8)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Nearby
Lujiazui
When people speak of Shanghai’s futuristic skyline,
it’s the financial district of Luiazui they are
speaking of. Shanghai’s most iconic buildings are
located in close proximity to Lujiazui’s elevated ring
road and swanky eateries. Sky-high shopping and chic
bars fill the highrises around the area. As is
characteristic of a world-class financial business
district, some of Shanghai’s best malls and hotels can
...More
Questions & Answers
Ask a question
Joey R
19 January 2018|
AnswerShow all 4 answers
Response from Ritz-SHASZ | Property representative |
Dear Joey R Greetings from The Ritz-Carlton Shanghai Pudong! I am very sorry to inform you that there are no fireworks allowed in city center during New Year period. I will suggest that you may consider staying the Bund... More
0
Votes
vinz20
8 August 2017|
AnswerShow all 3 answers
Response from Ritz-Carlton-Pudong | Property representative |
Dear vinz20, We have two Suggestions for your reference: 1.You could choose take taxi from hotel to Disney ,around 150RMB. 2.Our hotel provides hotel limo service ,from hotel to Disney ,around 950RMB,and we will charge to... More
1
Vote
Wanyue S
5 April 2017|
Answer
Response from Ritz-SHASZ | Property representative |
Dear wanyue S You can choose twin bedroom or highlight on special request for twin bed when you make a booking through our hotel website or telephone. Unfortunately Trip advisor not allow me to leave my contact detail... More
0
Votes
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Room Tips
"I loved my suite 5016 with a view of the Bund and the River"
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"Look at travellers' photos"
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"Definitely should have a view of the Jewel tower!"
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"The higher floor the better"
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