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Chateau Star River Minghang Shanghai

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Overview
  • Excellent16%
  • Very good29%
  • Average22%
  • Poor11%
  • Terrible22%
13 May 2017
“Staff say "yes" to your face but then do nothing”
11 May 2017
“Bizzare mix: opulent, expensive - but poor service & no facilities. Avoid.”
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
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Reviews (18)
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1 - 5 of 6 reviews
Reviewed 14 May 2017

The rooms initially looked great, but the service is terrible.Staff simply didn't want to do their jobs. I spoke Chinese, and the service was still terrible, I hate to imagine what it's like for English speakers. - I waited 15 minutes for check-in, despite there...More

Thank HappyBelly
Reviewed 12 May 2017

This is one of the weirdest hotels I have ever stayed in, and not in a good way. Stay away. It is expensive and opulent. The rooms are huge and well equipped, there is a big health centre and spa. It even has an art...More

Thank rupes_Bath
Reviewed 21 January 2017 via mobile

Good hotel Nice located rooms are good with modern amenities include bath tub shanghai turbine factory & seimens gas turbine factory are very near. They tried to cook Indian food. Market is also near the hotel do have bar

Thank Ayush S
Reviewed 21 April 2016 via mobile

It's new property, super luxurious, grand, collections of designer pieces are all over the place. But restaurant service really need to be improved. Staff need to learn first how to talk politely and learn to say sorry.

Thank Armay G
Reviewed 20 March 2016

First of all not a single worker here speaks enough English to communicate, at all. Secondly, they state they have all these great restaurants, but they are all closed, except for one. Unless you want to eat crispy duckling or donkey balls, you are out...More

Thank HatingChina
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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$110 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#391 Luxury Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$110 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#391 Luxury Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Questions & Answers
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