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Sofitel Shanghai Hyland

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#57 of 4,939 Hotels in Shanghai
Certificate of Excellence
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Sofitel Shanghai Hyland
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1,090 Reviews from our TripAdvisor Community

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Showing 718: English reviews
Kuala Lumpur, Malaysia
Reviewed 4 days ago NEWvia mobile

I will highly recommend to stay in this hotel. The all English speaking staffs were very accommodating friendly and helpful. The location is right in the heart of Nanjing Pedestrian Road. For business or leisure Sofitel Hyland is the place to stay. Walking distance to the bund and Yu Garden. Eventhough not very near but with the cold weather it...

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Helpful?
Thank Dimsum8
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Dimsum8, All of us at Sofitel Hyland would like to offer our sincere thanks for sharing your feedback here on TripAdvisor. We are happy to read that you had a memorable stay with us and the entire team of Sofitel Shanghai Hyland managed to make your stay a pleasant one. Your nice words have been shared with everyone as...

Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 20 September 2016

My family stayed three nights in two rooms at this property. Appreciate the hotel effort to arrange our two rooms to be next to each other. Although the lifts were old, the common areas like the lobby and our rooms wee newly furnished. The service was adequate and we really enjoyed the mooncakes that were left in our two rooms...

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Helpful?
1Thank AlbusD
About Hotel's Favourite Review
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear AlbusD, Many thanks for taking the time to share your feedback regarding you recent stay with us, and for the fantastic rating on TripAdvisor. We did love reading about your delightful experience. It is encouraging as our guest’s experience is our primary concern. We are delighted to learn that you particularly enjoyed our Moon Cake during the mid-Autumn festival...

Tel Aviv, Israel
Reviewed 4 days ago NEW

This is a good Sofitel, very centrally located on Nanjing road. Check in was slow and our upgrade took forever to confirm. We were assign a corner suite, which was somehow outdated. The Club lounge was lovely, yet very crowded during the evening, and all the services at the hotel were somehow underwhelming for a Sofitel.

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Helpful?
1Thank TheShis
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear TheShis, Thank you very much for sharing your feedback on TripAdvisor. I'm glad to learn that you had a pleasant stay with us and particularly appreciate the Sofitel Club and our unbeatable location in the heart of the city. In the other hand I'm sorry to read that your service and room experience wasn't completely to your liking. Indeed...

Graz, Austria
Reviewed 1 week ago

We enjoyed our stay at the Sofitel. Rooms are clean and nice. Breakfast is incredibly good. Location is great. Anyone who knows the reputation of Sofitel and values it won't be disappointed at Hyland Shanghai.

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Helpful?
Thank 442val_riew
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear 442val_riew, How delightful it is to read your kind words, thank you for sharing your feedback on TripAdvisor. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team, so all can appreciate your feedback and motivate them to keep...

Barossa Valley, South Australia
Reviewed 1 week ago

My stay at the Sofitel Shanghai Hyland was great. The staff were friendly and accommodating, the food in the restaurant was great, and the rooms were comfortable and clean. However, I had an unfortunate situation in regards to my arranged transfer from the airport. I have emailed the hotel about this twice since returning home to Australia and am still...

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Helpful?
Thank Maelstrom38
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Maelstrom38, First of all thank you for taking the time to share you detailed feedback regarding your experience at Sofitel Shanghai Hyland and please accept our most sincere apologies for the delayed reply to your email and for the unpleasant experience you encountered upon arrival. Our Director of Room Division is contacting you in private in order to follow...

Greater London, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed for 4/5 nights. I was unwell the 1st night and housekeeping staff very good! Room spacious & comfortable although not sure about the bathroom/toilet's glass partitions for shy persons/strangers/families! Restaurant very good for breakfast with reasonable choice. Reception staff helpful and hotel right on main Nanjing Road with shops & eating places. 10 min walk to People's Square...

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Helpful?
Thank MICHAEL B
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Michael B, How delightful it is to read your kind words, thank you for sharing your feedback on TripAdvisor. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team, so all can appreciate your feedback and motivate them to...

Seoul
Reviewed 2 weeks ago

This hotel is in a prime spot with the backdoor on the first floor leading directly onto Nanjing Road. The metro is also just a short walk away (line 2 & 10) and the Bund isn't much farther down the road. The staff was helpful overall, and the facilities were well-appointed. I got an upgrade to a suite which was...

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Helpful?
2Thank Paul E
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Paul E, First of all I hope you had a nice trip back home, and thank you for taking the time to share you detailed feedback regarding your experience at Sofitel Shanghai Hyland. Once again I'd like to present you our most sincere apologies for the uncomfortable experiences you had encounter during your stay. Our Director of Room Division...

Reviewed 2 weeks ago

The hotel is located at the busy strategic of car-free Nanjing Road which one of the shopping destination in Shanghai..only 100 m to the Shanghai Metro East Nanjing Road station and within walking distance to the Bund and People Square...The room is sufficiently clean and comfortable.

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Helpful?
Thank Yusup L
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Yusup L, Thank you very much for taking the time to share your feedback in regards to your stay at Sofitel Shanghai Hyland. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team, so all can appreciate your feedback...

Beijing, China
Reviewed 3 weeks ago

We booked through ctrip for 2 nights. Although it mentioned that the hotel had been renovated the past few years, we got one of the old corner rooms. We just needed a place to sleep so it didn't bother us. It's close to the subway and right on the walking street. Breakfast was included but average. They seemed to be...

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Helpful?
Thank LaMissMz
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear LaMissMz, Thank you for taking the time to tell us about your experience at Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Perth, Australia
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Thank tangruize17
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

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Staying in People’s Square

Neighbourhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Sofitel Shanghai Hyland sits on Nanjing Road, in the city's commercial centre, making it a premier Shanghai hotel. This Central Shanghai hotel features 383 rooms including over 140 Sofitel Club rooms with access to the Sofitel Lounge. Additional facilities at our Shanghai business hotel include two restaurants, a coffee shop, bar, gymnasium, sauna, massage centre, and conference rooms for up to 400 delegates. Nearby attractions include The Bund, Peoples Square, and the Shanghai Museum. ... more   less 

Additional Information about Sofitel Shanghai Hyland

Address: No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
Region: China > Shanghai Region > Shanghai > People’s Square
Price Range: $149 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel Shanghai Hyland 4*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Agoda, Priceline, Expedia, Ctrip TA, ACCOR and Travelocity so you can book your Sofitel Shanghai Hyland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Shanghai Hyland Hotel Shanghai
Accor Shanghai Hyland
Sofitel Hyland Shanghai
Shanghai Sofitel
Hotel Style:
#35 Spa Hotel in Shanghai
#38 Family Hotel in Shanghai
#41 Romantic Hotel in Shanghai
#55 Business Hotel in Shanghai
#57 Luxury Hotel in Shanghai
#76 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Shanghai Hyland staff and other travellers.
26 questions
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Questions? Get answers from Sofitel Shanghai Hyland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are 20th floor and up”
 of 5 bubbles kalipay, 17 Jan 2017 | Read review
“It is comparatively expensive hotel in China so the room choice is on what you can afford.”
 of 5 bubbles Nanishamim, 14 Jan 2017 | Read review
“Stay in a club room only”
 of 5 bubbles Noah7, 5 Jan 2017 | Read review
“Better views on the higher floors”
 of 5 bubbles allansuter, 29 Dec 2016 | Read review
“The floors below 19 is renovated, ask for renovated floor/room if you prefers modern feels.”
 of 5 bubbles prodigyr2, 29 Dec 2016 | Read review
5 of 5