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Sofitel Shanghai Hyland

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#59 of 4,968 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Sofitel Shanghai Hyland
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1,128 Reviews from our TripAdvisor Community

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Showing 741: English reviews
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Montevideo, Uruguay
Reviewed 2 days ago NEW

Excellent staff, outstanding breakfast and restaurant services, with amazing view to the attractive Nanjing Rd., the main pedestrian street of Shanghai center. In the rooms every detail is taken into account and high floors have a beautifull vies of the city, including Pudong´s big buildings. The hotel has a direct walking entrance from the Nanjing Rd. and also a car...

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Helpful?
Thank RICARDO V
Brisbane, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Stayed three nights in a Club room recently at Sofitel Hyland. Centrally located on east nanjing road, a short walk down to The Bund and even shorter walk to Metro station entrance (across from Apple Store) to get around town. Yes you will get hassled by touts in E.Nanjing Rd for "massages", etc - just fob them off. My flight...

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Helpful?
Thank Sjjohanson
About Hotel's Favourite Review
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Sjjohanson, All of us at Sofitel Hyland would like to offer our sincere thanks for sharing your feedback here on TripAdvisor. We are happy to read that you had a memorable stay with us and the entire team of Sofitel Shanghai Hyland managed to make your stay a pleasant one. Your nice words have been shared with everyone as...

Sydney, Australia
Reviewed 3 days ago NEW

Hotel sited perfectly for walking to The Bund ( 10 minutes ). Then same time in the opposite direction to Peoples Square. The latter houses many art museums and galleries as well as magnificent gardens. The hotel itself is situated on the pedestrian part of Nanjing East Road and is therefore surrounded by department stores and malls. Interior of hotel...

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Helpful?
Thank ozscot
Sydney, Australia
Reviewed 4 days ago NEW

Accor Plat - November Stay Have a soft spot for the classique French Sofitel brand. Whilst not the most modern, its very classy without the massive price tag of similar properties. Its most redeeming quality is its perfect location on the main shopping pedestrian mall. (Warning - as soon as you exit the hotel you will be approached for watches,...

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Helpful?
Thank AlphaVictor2
Hanoi, Vietnam
Reviewed 1 week ago NEW

Check in was fine, and the room service was fast and polite. However, the breakfast in the dining room was a nightmare. First, I was yelled at for serving myself a coffee from the expresso machine right in the buffet area. Then, I wandered around looking for a seat. No one seemed to notice. When I asked for help finding...

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Helpful?
Thank Katherine D
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Katherine D, the time to share your feedback on Tripadvisor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In the luxury market, consistency is absolutely crucial therefore I appreciate your detailed feedback as it is allowing us to improve our service to be better than ever before! In...

Sydney
Reviewed 1 week ago

Its always hard to find something wrong with a Sofitel Hotel and this one was no exception.Situated on a main pedestrian street, we always felt safe and at the same time connected with Shanghai life. Excellent internet access. Highly recommend getting a breakfast included deal - awesome Chinese influenced buffets (noodles for breakfast - yum!) with typical Western food available...

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Helpful?
Thank DazzaSydney
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear DazzaSydney, How delightful it is to read your kind words, thank you for sharing your feedback on TripAdvisor. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team, so all can appreciate your feedback and motivate them to keep...

Vancouver
Reviewed 1 week ago

Quite disappointed with this hotel mainly due to their customer service. I felt customer service was not up to Sofitel hospitality standards. Didn't feel most staff were too accommodating or friendly. I'll list a few examples. When I approached the bell man counter to drop off my luggage he did not seem too interested to assist me. Also as I...

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Helpful?
Thank Kenneth L
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Kenneth L, I'm delighted to learn that you made the most of our unbeatable location in the heart of the city. Allow me, however, to extend a sincere apology regarding the rest of your experience which seems to have failed to reach your expectation. In the luxury market, consistency is absolutely crucial. I appreciate your detailed feedback because it...

Reviewed 1 week ago via mobile

Good Location in the shopping district of Shanghai. But it is an old hotel. Clean, comfort and lovely hotel to stay. Price on average. About 1 hour from the airport of Hong Qiao. Recommended hotel to stay in Shanghai.

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Helpful?
Thank Marmer G
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Marmer G, Thank you very much for your wonderful review here on TripAdvisor. It was a pleasure to have you staying with us, and it is wonderful to learn that you had an overall good experience. Thank you for mentioning our friendly and knowledgeable staff. I will make sure that your praises will be passed on to the team,...

Jakarta, Indonesia
Reviewed 1 week ago

The location is great, on the pedestrian of nanjing East Rd, and metro station just 1 mins walking.. Restaurants like Yoshinoya, KFC, Mcdonalds, Pizza hut and many more restaurants all in short walking distance. I would like to stay here again when i am back in Shanghai. Superb location.The room is modern and clean.

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Helpful?
Thank Chenphing
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Chenphing, Thank you so much for choosing our hotel during your recent trip to Shanghai and thank you for taking the time to share your extensive feedback with us. It has been a great pleasure having the chance of welcoming you and we are glad to learn that you particularly enjoy our central location in the heart of Shanghai....

Mumbai (Bombay), India
Reviewed 1 week ago via mobile

Was a pleasure staying at Sofitel Hyland Shanghai, for 6nts in first week of March. It's right on Nanjing Rd East, so the best location for travellers. The Hotel staff are excellent with all their services. Breakfast service and Lounge area are worth their visits. Room service was real quick. Happy to see the Staff always smiling and helping with...

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Helpful?
Thank amodsinha
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Amodsinha, All of us at Sofitel Hyland would like to offer our sincere thanks for sharing your feedback here on TripAdvisor. We are happy to read that you had a memorable stay with us and the entire team of Sofitel Shanghai Hyland managed to make your stay a pleasant one. Your nice words have been shared with everyone as...

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Staying in People’s Square

Neighbourhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Sofitel Shanghai Hyland sits on Nanjing Road, in the city's commercial centre, making it a premier Shanghai hotel. This Central Shanghai hotel features 383 rooms including over 140 Sofitel Club rooms with access to the Sofitel Lounge. Additional facilities at our Shanghai business hotel include two restaurants, a coffee shop, bar, gymnasium, sauna, massage centre, and conference rooms for up to 400 delegates. Nearby attractions include The Bund, Peoples Square, and the Shanghai Museum. ... more   less 

Additional Information about Sofitel Shanghai Hyland

Address: No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
Region: China > Shanghai Region > Shanghai > People’s Square
Price Range: $169 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel Shanghai Hyland 4*
Number of rooms: 383
Reservation Options:
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Also Known As:
Sofitel Shanghai Hyland Hotel Shanghai
Accor Shanghai Hyland
Sofitel Hyland Shanghai
Shanghai Sofitel
Hotel Style:
#36 Spa Hotel in Shanghai
#38 Family Hotel in Shanghai
#41 Romantic Hotel in Shanghai
#55 Business Hotel in Shanghai
#59 Luxury Hotel in Shanghai
#92 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Shanghai Hyland staff and other travellers.
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Questions? Get answers from Sofitel Shanghai Hyland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher, the best...”
 of 5 bubbles 577ricardov, 24 Mar 2017 | Read review
“Go for club Level. Well worth the extra money”
 of 5 bubbles ozscot, 23 Mar 2017 | Read review
“Club room definitely worth the extra cost”
 of 5 bubbles DazzaSydney, 18 Mar 2017 | Read review
“Higher floors provide good views”
 of 5 bubbles KKJL, 2 Mar 2017 | Read review
“Best views are 20th floor and up”
 of 5 bubbles kalipay, 17 Jan 2017 | Read review
5 of 5