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Sofitel Shanghai Hyland

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#58 of 4,670 Hotels in Shanghai
Certificate of Excellence
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1,065 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Chelmsford, United Kingdom
Reviewed 1 week ago

By far the best place to stay in Shanghai and as a Brit, the sensibilities of a European Hotel make a refreshing change and contrast to quasi US styles which are fine but not for me. Hotel was fine but the restaurant was overpriced , good but spoilt with not very good food.

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Helpful?
Thank Chelmo_Man
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Chelmo_Man, Thank you very much for sharing your feedback on TripAdvisor. I'm glad to learn that you had a pleasant stay with us and particularly appreciate our "French touch" and unbeatable location in the heart of the city. In the other hand I'm sorry to read that your experience in the restaurant wasn't up to your expectations. We sincerely...

Beijing, China
Reviewed 2 weeks ago

Overall the Sofitel experience was great! Lots of great staffs. One we found in particular that really helped us out was a boy named Daniel who worked as a person who delivered your luggage to your room. He went far beyond of the task he was given. He helped us order a taxi with his own phone. The buffet was...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank michaellR2095MD
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear michaellR2095MD, How delightful it is to read your kind words, thank you for sharing your feedback on TripAdvisor. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team and particularly to Daniel who made your stay a magnifique one....

Reviewed 2 weeks ago via mobile

As Platinum status of Accor membership, i choose Sofitel Shanghai Hyland to be my next accomodation for 4 days stay until New year celebration. when i reach this hotel, no one bellboy standby to help me bring my 5 luggages to the lobby. Check in process were smooth, i got a complimentary one level up room upgrade, club lounge access,...

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Helpful?
Thank Richard W
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Richard W, How delightful it is to read your kind words, thank you for sharing your feedback on TripAdvisor. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team, so all can appreciate your feedback and motivate them to...

Mauritius
Reviewed 2 weeks ago

Overall, this is an excellent place to stay with some extremely helpful staff (the lady from Germany was particularly kind and helpful as were the concierges and the housekeeping). They originally gave us a smaller room than we booked but as soon as I told them, they upgraded us immediately - they also gave us complimentary wine and other good...

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Helpful?
Thank allansuter
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear allansuter, First of all I hope you had a nice trip back home and thank you for sharing your feedback here on TripAdvisor. It is not only great to receive your comments, but to receive such specific areas in which you felt we exceeded your expectations and others in which we can continue to improve. This will be extremely...

Surabaya, Indonesia
Reviewed 2 weeks ago

I really hated it when a hotel comes short on service. Basically that was the biggest problem the Sofitel Hyland has. I truly feels that they have inadequately trained their staff. We got upgraded to Suites due to our status in Accor, unfortunately they have mixed up the upgrade, they couldn't do anything about it until the next morning, as...

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Helpful?
2Thank Ronald W
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Ronald W, Thank you for sharing your feedback regarding your recent stay with us. We were clearly surprised to read about your atypical experience during your stay with us. Please accept our sincerest apologies for all the shortcomings, and note I will be contacting you on private to obtain more details and follow up accordingly with our team. We...

Surabaya, Indonesia
Reviewed 2 weeks ago

Stayed here during Shanghai Exhibition, Location wise is right in the Nanjing Road Pedestrian street. Metro is half block away. Excellent place to explore Shanghai, also for business. Got upgraded to better view room due to Platinum status, however the hotel doesnt accommodate my request for complimentary roll away bed... quite fair. Hope to be considered next time An excellent...

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Helpful?
Thank Alexandre N
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Alexandre N, Thank you very much for sharing your feedback on TripAdvisor and for the fantastic rating. We are delighted to read that you had a most pleasant experience while staying with us, and particularly appreciate our unbeatable location in the heart of Shanghai. I will certainly share your kind words with all the team. Once again thank you...

Singapore, Singapore
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Chin Jerng W
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

New Delhi, Delhi, India
Reviewed 2 weeks ago

Excellent location and friendly concierge as arranged Taxi with didi app. Did not try the resturants but the club was expensive for a few drinks. Rooms were good and house keeping staff very nice. Satisfied with location and value offered.

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Helpful?
Thank Wolfinstein
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Wolfinstein, Thank you very much for sharing your feedback on TripAdvisor. We are delighted to read that you had a most pleasant experience while staying with us, and particularly appreciate our unbeatable location in the heart of Shanghai and the friendliness and helpfulness of our Ambassadors. I will certainly share your kind words with all the team. We hope...

Bangkok, Thailand
Reviewed 2 weeks ago

Good location and convenient for shopping. The hotel is near MRT, we can walk to The Bun.. Many shops are around the hotel. Night life is very exciting in this area. Wonderful breakfast and dinner in the restaurant.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Fahmom
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Fahmom, Thank you very much for your wonderful review and fantastic rating regarding your recent stay at Sofitel Shanghai Hyland. We are delighted to read that you had most enjoyable experience, and particularly appreciate our Mosaic Restaurant and unbeatable location in the heart of Shanghai. I will definitely share your kind words with all the team. Thank you again...

Reviewed 2 weeks ago via mobile

Thr are rats in the ceiling of room which make noise at night because of which you get disturbed and wont be able to sleep Or else the room is good and the location is excellent but the price is little high compared to the same location hotels

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Helpful?
Thank Saurabh A
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Saurabh A, Thank you for sharing your feedback regarding your recent stay with us. We were clearly surprised to read about your atypical experience during your stay with us. Please accept our sincerest apologies for all the shortcomings, and note I will be contacting you on private to obtain more details and follow up accordingly with our team. We...

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Staying in People’s Square

Neighbourhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Sofitel Shanghai Hyland sits on Nanjing Road, in the city's commercial centre, making it a premier Shanghai hotel. This Central Shanghai hotel features 383 rooms including over 140 Sofitel Club rooms with access to the Sofitel Lounge. Additional facilities at our Shanghai business hotel include two restaurants, a coffee shop, bar, gymnasium, sauna, massage centre, and conference rooms for up to 400 delegates. Nearby attractions include The Bund, Peoples Square, and the Shanghai Museum. ... more   less 

Additional Information about Sofitel Shanghai Hyland

Address: No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
Region: China > Shanghai Region > Shanghai > People’s Square
Price Range: $154 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel Shanghai Hyland 4*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Priceline, Ctrip TA, Travelocity, Agoda and ACCOR so you can book your Sofitel Shanghai Hyland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Shanghai Hyland Hotel Shanghai
Accor Shanghai Hyland
Sofitel Hyland Shanghai
Shanghai Sofitel
Hotel Style:
#35 Spa Hotel in Shanghai
#38 Family Hotel in Shanghai
#41 Romantic Hotel in Shanghai
#55 Business Hotel in Shanghai
#57 Luxury Hotel in Shanghai
#69 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Shanghai Hyland staff and other travellers.
23 questions
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Questions? Get answers from Sofitel Shanghai Hyland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is comparatively expensive hotel in China so the room choice is on what you can afford.”
 of 5 bubbles Nanishamim, 14 Jan 2017 | Read review
“Stay in a club room only”
 of 5 bubbles Noah7, 5 Jan 2017 | Read review
“Better views on the higher floors”
 of 5 bubbles allansuter, 29 Dec 2016 | Read review
“The floors below 19 is renovated, ask for renovated floor/room if you prefers modern feels.”
 of 5 bubbles prodigyr2, 29 Dec 2016 | Read review
“Smoking rooms are on 5th Floor and quite nice”
 of 5 bubbles Wolfinstein, 27 Dec 2016 | Read review
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