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Sofitel Shanghai Hyland

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#56 of 4,573 Hotels in Shanghai
Certificate of Excellence
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1,024 Reviews from our TripAdvisor Community

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Showing 676: English reviews
Paris, France
Reviewed 3 weeks ago via mobile

I spent a few nights at the sofitel hyland. The location of the hotel is good on nanjing dong lu, convenient for shopping, sightseeing and transportation nearby. Service was ok. Room is clean and big, but the view in the my room was so-so. The AC seemed to have a problem and the heating mode not working so IT was...

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Helpful?
Thank LIN B
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Lin B, Thank you very much for taking the time to share your feedback in regards to your recent stay at Sofitel Shanghai Hyland. I'm glad to read that your particularly enjoyed our breakfast buffet and unbeatable location in the heart of the city. In the other hand I'm really sorry to learn that your room temperature wasn't comfortable....

London
Reviewed 3 weeks ago

This hotel is a standard Sofitel hotel (I must say Sofitel has a lot better ones), but it was clean and tidy (it is a bit dated though). Staff at reception did not really spoke English which I personally find weird when we are talking about international chain hotels. The best thing for me was the location - very easy...

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Helpful?
Thank munch2010
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Munch2010, First of all I hope you had a nice trip back to London, and thank you for sharing your feedback regarding your recent stay at Sofitel Shanghai Hyland. I'm glad to learn that you particularly appreciate our unbeatable location in the heart of the city. In the other hand I'm sorry to read that we did not completely...

Perth, Australia
Reviewed 3 weeks ago via mobile

We booked this hotel specifically because they confirmed we could have interconnecting rooms. We were travelling as a family with small children and grandparents so this was important to us. At arrival around 4pm in the afternoon the check in process was very slow and after 15 minutes we were told that our rooms would not be available until 9.30pm....

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Helpful?
1Thank Paul J
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Paul J, Thank you for sharing your feedback regarding your recent stay with us. We were clearly surprised to read about your atypical experience during your stay with us. Please accept our sincerest apologies for all the shortcomings, and note I will be contacting you on private to obtain more details and follow up accordingly with our team. We...

Reviewed 4 weeks ago via mobile

Stayed first time at the Sofitel in Shanghai. Firstly the staff are quite friendly and very helpfull. Location of the hotel is quite advantageous as it is attached to the main walking strip. So everything is at your door step. Rooms are fantastic. Clean and really good views. As we were travelling for business as well use of the 30th...

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Helpful?
Thank lfrequentlyflyingl
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear lfrequentlyflyingl, Thank you very much for sharing your feedback on TripAdvisor and for the fantastic rating. We are delighted to read that you had a most pleasant experience while staying with us, and particularly appreciate our unbeatable location in the heart of Shanghai and the friendliness and helpfulness of our Ambassadors. I will certainly share your kind words with...

Dhaka City, Bangladesh
Reviewed 5 weeks ago

I would recommend this hotel to anyone for its location. Right on Nanjing road. With lots of shops and food places. The Bind is walking distance. Room: We were in club rooms. Nice room with comfy bed and pillows. Separate shower and bath . Breakfast: Tried club lounge breakfast and also downstairs too. Breakfast is also good. Club lounge serves...

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Helpful?
1Thank Alvi1327
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Alvi1327, First of all I hope you had a nice trip back home and thank you for sharing your feedback here on TripAdvisor. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team, so all can appreciate your feedback...

Melbourne, Australia
Reviewed 1 November 2016

We got a free upgrade to suite so it's pretty awesome thanks to the staff at reception! The room was spacious and bathroom was great. Our room had a nice view over Nanjing East rd and areas nearby, amazing. Room service was pretty good too. Food was tasty. Staff were friendly. The location is right in the center of shanghai...

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Helpful?
1Thank Roxy1912z
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Roxy1912z, Thank you very much for sharing your feedback on TripAdvisor and for the fantastic rating. We are delighted to read that you had a most pleasant experience while staying with us, and particularly appreciate your room and our unbeatable location in the heart of Shanghai. I will certainly share your kind words with all the team. We hope...

Chiplun, India
Reviewed 31 October 2016

on the walking street everything within reach. metro station is few stapes away. service is not upto the mark. but value for money rooms are medium size and nicely maintained as per my opinion 3 star property. Good Gym

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Helpful?
1Thank opalind
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Opalind, Thank you so much for choosing our hotel during your recent trip to Shanghai and thank you for taking the time to share your extensive feedback with us. It has been a great pleasure having the chance of welcoming you and we are glad to learn that we have succeeded to meet your expectations. Kind regards, Morgane Borrel...

Los Angeles, California
Reviewed 31 October 2016 via mobile

Good location, nice lobby and quality buffet are highlights. Bathroom design is cool modern but shower is a bit small. Nice bed and good room layout. Central location for tourism and business. Other hotels in this chain seem higher end but a reasonable choice for a business trip.

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Helpful?
Thank jktravel7
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear jktravel7, Thank you so much for choosing our hotel during your trip to Shanghai and thank you for taking the time to share your extensive feedback with us. It has been a great pleasure having the chance of welcoming you and we are very proud to learn that we have succeeded to meet your expectations. We are looking forward...

Reviewed 30 October 2016

The Sofitel is located in Nan Jing street, very busy spot, but very close to subway and in a walking distance to the Bund and Yu Temple. The room are clean and nice. The wiev and the breakfeast at the 30th floor are magic.

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Helpful?
1Thank FranckL4
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear FranckL4, Thank you very much for taking the time to share your feedback on TripAdvisor. We are delighted to learn that you had a most enjoyable experience at Sofitel Shanghai Hyland. Recognition is very important to us and I am delighted to see that your stay lived up to your expectations. I will make sure that your praises will...

Agen, France
Reviewed 30 October 2016 via mobile

The hotel is excellent and offers everything you can expect from a Sofitel. The rooms are small compared to many other properties of the brand but this is Nanjing road! Breakfast is wonderful and after a few days in China French products are much appreciated.

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Helpful?
1Thank Marion7447
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Marion7447, Thank you so much for choosing our hotel during your trip to Shanghai and thank you for taking the time to share your extensive feedback with us. It has been a great pleasure having the chance of welcoming you and we are very proud to learn that we have succeeded to meet your expectations. We are looking forward...

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Staying in People’s Square

Neighbourhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Sofitel Shanghai Hyland sits on Nanjing Road, in the city's commercial centre, making it a premier Shanghai hotel. This Central Shanghai hotel features 383 rooms including over 140 Sofitel Club rooms with access to the Sofitel Lounge. Additional facilities at our Shanghai business hotel include two restaurants, a coffee shop, bar, gymnasium, sauna, massage centre, and conference rooms for up to 400 delegates. Nearby attractions include The Bund, Peoples Square, and the Shanghai Museum. ... more   less 

Additional Information about Sofitel Shanghai Hyland

Address: No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
Region: China > Shanghai Region > Shanghai > People’s Square
Price Range: $119 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel Shanghai Hyland 4*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, HotelTravel.com, Priceline, Ctrip TA, Odigeo, Agoda, Travelocity and ACCOR so you can book your Sofitel Shanghai Hyland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Shanghai Hyland Hotel Shanghai
Accor Shanghai Hyland
Sofitel Hyland Shanghai
Shanghai Sofitel
Hotel Style:
#35 Spa Hotel in Shanghai
#38 Family Hotel in Shanghai
#41 Romantic Hotel in Shanghai
#55 Business Hotel in Shanghai
#55 Best Value Hotel in Shanghai
#56 Luxury Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Shanghai Hyland staff and other travellers.
23 questions
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Questions? Get answers from Sofitel Shanghai Hyland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor and opposite to walking street”
 of 5 bubbles opalind, 30 Oct 2016 | Read review
“chose a room over the 20th floor with a view of the Bund!”
 of 5 bubbles FranckL4, 30 Oct 2016 | Read review
“Our room overlooked Nanjing Rd and some beautiful old buildings.”
 of 5 bubbles lesleyserong, 28 Oct 2016 | Read review
“Ask for an Executive Suite, a must”
 of 5 bubbles Wankenne, 27 Oct 2016 | Read review
“explain your bed requirements on booking.”
 of 5 bubbles 767lindat, 10 Oct 2016 | Read review
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