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The Portman Ritz-Carlton, Shanghai

1,888 reviews
#38 of 5,222 Hotels in Shanghai
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Traveller (682)
Room & Suite (225)
Dining (55)
Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“hotel complex”(13 reviews)
“din tai fung”(16 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,888)Write a Review
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1 - 5 of 1,252 reviews
Reviewed 4 days ago

We have had a bitter-sweet experience with this hotel. This is my second stay at the hotel (first stay was about 10 years ago while travelling for business). When we reached the hotel at check-in we were told our reservation had been cancelled. I asked...More

Thank Plumper N
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 2 days ago

Dear Plumper N, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your constructive feedback with us. We are delighted to know that our ladies &...More

Reviewed 1 week ago

My wife and I visited the Portman Ritz-Carlton to celebrate both Chinese New Year and our 10th Wedding anniversary. The hotel is well appointed and has excellent facilities throughout - however what makes this hotel truly extraordinary is its phenomenal staff; it always felt like...More

1  Thank Samuel M
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 5 days ago

Dear Samuel M, First of all, congratulations on your 10th Wedding anniversary! On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton, Shanghai and spending the time to share your wonderful experience with us....More

Reviewed 1 week ago

This is the second time we stay in this hotel in the last year. Location and services are excellent! It is a very nice place to stay, there is a lot of restaurants and nice shops near by and the attentions of club supervisor Mrs...More

1  Thank mariabalzaretti
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 1 week ago

Dear mariabalzaretti, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton, Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that the genuine care and...More

Reviewed 1 week ago

Very nice hotel. Amazing drop off area in the front, but the lobby is not easy to find, and I didn't see waiting area with sofa, which made me standing there for a while to wait for my boyfriend to check in. helpful staffs, rooms...More

1  Thank Minghui Z
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 1 week ago

Dear Minghui Z, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman, Ritz-Carlton Shanghai and spending the time to share your experience with us. We are delighted to know that you had a pleasant...More

Reviewed 1 week ago

From check-in to check-out, the highlight of my stay was the executive club lounge. The staff were excellent, nothing was too much trouble. The buffet lunch, evening nibbles and the chocolate treats included in the package were a pleasant light alternative to a full meal...More

1  Thank MikeC2110
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 1 week ago

Dear MikeC2110, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that the genuine care and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$171 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#29 Spa Hotel in Shanghai
#38 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#169 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$171 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#29 Spa Hotel in Shanghai
#38 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#169 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (682)
Room & Suite (225)
Dining (55)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
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1234568
Room Tips
"Watch out for water pressure on higher floors!"
Read review
"Best location, quiet room."
Read review
"Go for the executive floors - use of the lounge is well worth it"
Read review
"Good for business, great meeting spot, Club staff incredible"
Read review
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