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The Portman Ritz-Carlton, Shanghai

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Traveller (722)
Room & Suite (226)
Dining (56)
Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,936)
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1,275 results
Traveller rating
703
337
150
49
36
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Time of year
LanguageEnglish
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703
337
150
49
36
Show reviews that mention
All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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1 - 5 of 1,275 reviews
Reviewed 3 days ago

The club lounge is superb! Food and drinks are offered from breakfast to light dinner. Staff have been friendly and attentive through out every interaction. Two thumbs up for Julianna, Peggy, Lisi and Cecilia who made my stay become a special one. They have personally...More

1  Thank Vera C
Reviewed 4 days ago via mobile

I visited the hotel in March and was impressed by the receptionist on the efficiency of the check in process and the way they meet my need to get a room ASAP before the meeting in the afternoon, and the house keeper was very helpful...More

Thank T5820RIdanielc
Reviewed 1 week ago via mobile

Simply couldn’t fault any part of my visit from the check in through to breakfast and the checkout. As those of you who travel to China know both checking in and out are a little more cumbersome than in the USA but here it was...More

1  Thank Steve N
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 5 days ago

Dear Steve N, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your feedback with us. We are delighted to know that you had a pleasant...More

Reviewed 1 week ago via mobile

Best hotel ever! The room is super nice and the service is definitely on the top level! I had experienced the amazing service during the stay. From arrival to departure, every staff is super friendly and attentive. They address you by your name, treat you...More

Review collected in partnership with 单个酒店
1  Thank Bunny_ontheway
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 5 days ago

Dear Bunny_ontheway, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that our Ladies and Gentlemen...More

Reviewed 1 week ago via mobile

Spent one night with family at Shanghai Center between Hangzhou and returning to PVG airport for a long trip home. The Ritz Portman was a great value for the short time in the city. We just needed a 1-day rest between a lomg weekend in...More

1  Thank CR C
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 5 days ago

Dear CR C, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your feedback with us. We are delighted to know that you and your family...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$157 - US$453 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#520 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$157 - US$453 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#520 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (722)
Room & Suite (226)
Dining (56)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Choose a club level room"
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"Watch out for water pressure on higher floors!"
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"Best location, quiet room."
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"Go for the executive floors - use of the lounge is well worth it"
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