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31/12/2017 01/01/2018
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    The Portman Ritz-Carlton, Shanghai

    No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
    011 86 21 6279 8888
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    31/12/2017 01/01/2018
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    US$239
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    Traveller (628)
    Room & Suite (165)
    Dining (53)
    Overview
    • Excellent56%
    • Very good29%
    • Average10%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “club level” (52 reviews)
    “hotel complex” (13 reviews)
    “din tai fung” (16 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
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    Self-Serve Laundry
    5.0 Star Hotel
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,804)
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    1 - 5 of 1,205 reviews

    Reviewed 3 days ago

    I've stayed at this Ritz Carlton hotel over 25 days in the past few months while transitioning in my relocation to China. The staff and service are incredible. Staff was polite, professional and friendly. They went above and beyond to meet my needs, to learn...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    2  Thank Byron S
    Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 2 days ago

    Dear Byron S, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that the genuine care...More

    Reviewed 5 days ago

    Very Poor choice of food. Hotel room was cold. Some of the staff were unhelpful particularly the reservation staff. Front desk were very helpful Seems corner's were cut when the hotel plumbing was designed. The HAVC system left a lot to be desired. not what...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    Thank 313aijaza
    Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 days ago

    Dear 313aijaza, Thank you for choosing The Portman Ritz-Carlton, Shanghai, and we appreciate you taking time to share your experience with us. Your comments concerning our plumbing and HVAC system is very much appreciated as it is through feedback from our guests that we are...More

    Reviewed 6 days ago via mobile

    The location was convenient, the hotel was about a 3.8 or 4 star but the service should be rated as a 5 diamond. From the moment we walked in we were greeted by Cheryl a trainee that seemed like she had been there for ever....More

    1  Thank DouglasLloyd
    Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 days ago

    Dear DouglasLloyd, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that the genuine care and...More

    Reviewed 6 days ago via mobile

    Superb customer service and great facility. I am a business traveler that stays regularly in Shanghai for 2-3 day trips every month. This was my first stay at the Portman and it was fabulous! I will definitely be staying here again. Feel like a princess...More

    Review collected in partnership with 单个酒店
    1  Thank Lara R
    Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 days ago

    Dear Lara R, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that our Guest Relations...More

    Reviewed 6 days ago via mobile

    Entire staff, from top to bottom, was absolutely great and put everything into service each day of the stay. Everyone's goal there was to see a satisfied lodger. Particular kudos to May from the call center, and to Ariel of the housekeeping staff who were...More

    1  Thank Timistaco
    Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 5 days ago

    Dear Timistaco, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that the genuine care and...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Self-Serve Laundry
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$160 - US$276 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #21 Romantic Hotel in Shanghai
    • #38 Luxury Hotel in Shanghai
    • #58 Business Hotel in Shanghai
    • #159 Best Value Hotel in Shanghai
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 610
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, Ctrip TA, Expedia, Booking.com, Orbitz, Agoda, Travelocity, Hotels.com, getaroom.com, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your The Portman Ritz-Carlton, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Shanghai Region >
    • Shanghai >
    • Jing'an
    • Also Known As
    • The Portman Ritz-Carlton Shanghai Hotel Shanghai ,
    • Ritz Carlton Shanghai ,
    • Portman Ritz Carlton Shanghai ,
    • Ritz Shanghai ,
    • Shanghai Ritz-Carlton
    Add Photo Photos
    Traveller (628)
    Room & Suite (165)
    Dining (53)
    Pool & Beach (12)
    Hotel & Grounds (394)
    Bathroom (67)
    Business Centre & Event Rooms (13)
    Nearby
    Jing'an
    The heart of this neighborhood is the Jing'an Temple,
    while the main artery of excitement and entertainment
    is West Nanjing Road. Close to the Former French
    Concession, the area has a similar draw for foreign
    residents but displays a more commercial character.
    Large, flashy malls, luxe residential high-rises and
    trendy nightlife areas can be found along West Nanjing
    Road, but areas off the busy street have the same
    ...More
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    Nearby Restaurants
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    Nearby Attractions
    West Nanjing Road
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    Ask a question
    Questions & Answers
    EuroAsiaJetter
    13 October 2017|
    AnswerShow all 5 answers
    Response from Robertsonland | Reviewed this property |
    I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
    1
    Vote
    r0m8470
    9 September 2017|
    AnswerShow all 2 answers
    Response from WenyiXia | Reviewed this property |
    If you stay at the Club level room, you'll have club lounge access as well as the Complimentary limousine services.
    1
    Vote
    octobertravel2016
    23 March 2017|
    AnswerShow all 7 answers
    Response from lovanda | Reviewed this property |
    Well, there are whole bunch of restaurants within walking range. Having steak in hotel would be the last thing I want to do. I'm not saying the restaurants in hotel are bad, just you might want to explore something more... More
    3
    Votes
    Room Tips
    "Great location, Excellent service"
    Read review
    "hotel staffs are helpful to give youa room with good city view"
    Read review
    "Worthwhile to spend the extra for the Club floor with access to Club lounge"
    Read review
    "City view is nice"
    Read review
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