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The Portman Ritz-Carlton, Shanghai

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#55 of 4,998 Hotels in Shanghai
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The Portman Ritz-Carlton, Shanghai
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1,486 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 971: English reviews
Miami, Florida
Reviewed 6 days ago NEW

The headboard leather was torn-out, the carpet was old and had big stains, the beds were small. The building on the outside looks very old. I wrote anticipating time of arrival and specified we were celebrating my husbands birthday, and that I was travelling with my 7 year old son. We didn't get any special treatment, eventhough I had anticipated...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank KASCNOV
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear KASCNOV, We thank you so much for taking the time to write a review on Trip Advisor following your last visit at The Portman Ritz-Carlton. Shanghai. The genuine care and comfort of our guests is our highest mission. Its with sincere regret that this was not evident throughout your stay. Please be assured that I have shared your collated...

Rochester, Michigan
Reviewed 1 week ago via mobile

Both my wife and I arrived in Shanghai on business a few days apart and stayed at The Portman Ritz-Carlton for two weeks. The hotel rooms are very nice and the staff is very friendly and I really can't say one bad thing about the hotel. The lobby bar is a nice spot to meet with colleagues for a drink....

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1Thank The_Lankan
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear The_Lankan, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Sydney, Australia
Reviewed 1 week ago

I have travelled to China about 6 times a year. I have stayed at Ritz Carlton Portman Shanghai every time for more than 2 years. It is one of the best hotel in Shanghai, China, not only the comfortable and warm environment but also the professional staff which make your trip enjoyable. Newly renovated lobby bar is beautiful for meeting...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank E2016CUedwardl
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear E2016CUedwardl, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Adelaide, Australia
Reviewed 1 week ago

Very excellent hotel for business, friendly staff, caring service, comfortable for everything! Stayed at Portman everytime when in Shanghai, feels like home in Shanghai! The best comfort part in work trips.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank nuox113
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear nuox113, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Alberta, Canada
Reviewed 1 week ago

They will look after you. The folks at the Portman always go the extra step to make sure you're enjoying yourself in Shanghai. They will look after everything. I have stayed here many times and will be back.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Z8619NLmichaelf
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Z8619NLmichaelf, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Shanghai, China
Reviewed 1 week ago

I spent one night this weekend at the Portman Ritz Carlton in Shanghai and had a wonderful stay. The check- in was efficient/fast and the receptionist addressed me nicely by my name. Juliana, who I think is in charge of the reception, was very friendly and kindly inquired if I had any further wishes, like needing a late check-out etc....

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1Thank chinaman1997
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear chinaman1997, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by Juliana and Alice had made your stay memorable, and thank you for spending the time to share your wonderful experience with us....

Fort Lauderdale, Florida
Reviewed 1 week ago

The hotel was great, but the service was amazing. I left my phone in a taxi, and one of the front door staff - Jupiter - immediately took me in a taxi all over Shanghai to track the phone and eventually got it back. He went way above and beyond the call of duty. It was an amazing level of...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Tim L
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Tim L, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us I am delighted to know that you got your phone back with Jupiter assistance. At The Ritz-Carlton, we pledge to provide the finest personal...

UK
Reviewed 2 weeks ago

我去年住在這家酒店超過10晚,這次是3晚。雖然酒店是上海最古老的五星級之一。麗思卡爾頓是麗思卡爾頓;他們非常擅長細節。他們不斷升級酒店,例如大堂和電梯。電梯大堂的新鮮花朵是一流的。Nick在前門是一如以往的幫助,歡迎我回到酒店。Sofia剛剛從北京麗思卡爾頓轉移非常友好和包容。客房服務的女士非常體貼,讓我的住宿盡可能舒適。Wendy每天都留下許多水瓶,折疊我的衣服,最後留下一張溫暖的留言卡。新的JBL鬧鐘與藍牙音箱和床上添加的USB充電器是超級體貼和非常好。這家酒店的工作人員使其如此特別,與其他酒店不同。每天遇到電梯,大廳,走廊甚至下班的時候都會問候我們。我覺得我是社區的一部分,而不是隨機的客戶。這家酒店唯一的推薦是他們的結帳過程。我希望有一個快速結帳,因為早上的排隊可以很長。 I stayed this hotel more than 10 nights last year and this time for 3 nights. Although the hotel is one of the oldest five stars in shanghai. ritz carlton is ritz carlton; they are so good at the fine details. They keep upgrading the hotel for example the lobby and the lift. The new flower at the lift...

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Thank Kyros
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Kyros, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

shanghai, China
Reviewed 2 weeks ago

The Club Lounge is very nice, you must be try it!!! They staff is very helpful,but the rooms has a little bit old. The elevator is slow,and some times is too full. the housekeeping is very nice.hahahahhaa

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 595yuxuanl
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 595yuxuanl, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen from Club and Housekeeping had made your stay memorable, and thank you for spending the time to share...

Singapore, Singapore
Reviewed 2 weeks ago

Very enjoyable stay for Formula One in April.The Club Lounge was excellent. The staff were very friendly and helpful. The food was also very good. The Cars to attend race were well arranged and on time. Highly recommended

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank rodneyh439
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear rodneyh439, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $236 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#55 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#166 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3307 is Nice”
ShaunW1968, 27 Apr 2017 | Read review
“Ask for a higher floor room which has great city views”
chinaman1997, 16 Apr 2017 | Read review
“Club level, away from lifts (44 FL)”
cbroo, 12 Apr 2017 | Read review
“Higher floor facing towards the centre of the city”
paulellis2017, 9 Apr 2017 | Read review
“3401 was quiet and isolated, no special view”
rbrech, 30 Mar 2017 | Read review
5 of 5