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The Portman Ritz-Carlton, Shanghai

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#49 of 4,998 Hotels in Shanghai
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The Portman Ritz-Carlton, Shanghai
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1,480 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 965: English reviews
Hong Kong, Hong Kong
Reviewed 1 week ago

This was my first time at the Ritz Carlton Portman's. The service is at Marriott level, so it deliver exactly what is expected to. Some minor signals, as the waiting time for a Green Tea (I needed to request several time), are acceptable for a normal hotel, but shouldn't for the Portman's.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank P5460SMdariop
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear P5460SMdariop, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. Please accept my apologies that your stay with us did not fully meet your expectations. The genuine care and concern of our guests is our highest mission and it is our goal to create exceptional memories....

Reviewed 1 week ago via mobile

I typically don't like to write negative reviews. However, as long standing client of Marriott and as a frequent traveler, I wouldn't do justice to my fellow travelers if I didn't write this and provide a DO NOT RECOMMEND stay. I haven't checked out yet and want to share my experience. Staying at the Portman Ritz was to be one...

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Helpful?
1Thank Ellieats2
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Ellieats2, Thank you for taking the time to share the details of your review. The genuine care and comfort of our guests is our highest mission. Its with sincere regret that this was not evident throughout your stay. Our standards are much higher than those you encountered and we are very disappointed that we've failed to satisfy your expectations....

USA
Reviewed 2 weeks ago

The Portman is still the one 5 star hotel with the most consistent service. Right in the centre of Puxi (west of the river), everything is in walking distance. Staff is well trained and it speaks for the management and dedication that staff has a very long tenure. Nick for example greets his guests in the lobby for more than...

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Helpful?
1Thank cbroo
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear cbroo, Thank You for choosing The Portman Ritz-Carlton Shanghai and share with us such wonderful review. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. I am glad that Nick and the Club Team made your stay memorable. We would love to host you again and ensure that your...

Singapore
Reviewed 2 weeks ago

What stands out in this hotel was the check in counter area, there were even a small stairs for kids to be at the check-in counter together with the parents while they are doing their check in. The hotel is very well maintained even for the years it has been in service. Location of this hotel is fabulous where is...

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Helpful?
1Thank lawlohsg
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear lawlohsg, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Hong Kong
Reviewed 2 weeks ago

I don't have much to comment but will absolutely stay here when my next time coming to Shang Hai. It's also my first time staying in Ricz, atfer that I realized Ricz us such a nice hotel, cheers! Let's go again.

Review collected in partnership with The Ritz-Carlton Hotel Company
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2Thank 294ngaic
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 294ngaic, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

China
Reviewed 2 weeks ago

The Portman-Ritz-Carlton is well located near shopping areas and subway stations and during my brief stay has a hidden food shopping market located in the front of the hotel in the basement area- very nice for shopping with a Starbucks and Element Fresh next door too- recommend it!

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1Thank kevsChina
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear kevsChina, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

La Jolla, California
Reviewed 2 weeks ago

We had a great time staying at the Ritz-Carlton Shanghai at the end of March/beginning of April. We booked Club Level rooms and felt so pampered in the Club Lounge (we probably overstayed our welcome there having so many of our meals and drinks there, but the food was excellent as was the service). Also, the location was convenient to...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank hummummer
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear hummummer, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Hong Kong, China
Reviewed 2 weeks ago

great hotel, with exceptional service. Food is great, although can cost more than local restaurants. We used the club lounge, which is well worth the extra rate Rooms are very good, but the TVs are dated and i would say need updating I have been staying here over the last 9 years, and each time remain impressed .. Great access...

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Helpful?
1Thank paulellis2017
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear paulellis2017, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Irvine, California
Reviewed 2 weeks ago

I stay at the Ritz Carlton properties throughout the world and whenever I can. Their locations are always prime. The properties are well appointed with courteous experienced staff. Whenever there is a conference in or near the Ritz Carlton property I will stay at the Ritz Carlton. DH Newport Beach California

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank dhirson
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear dhirson, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

San Diego, CA
Reviewed 2 weeks ago

My three-generational family stayed at the Portman Ritz Carlton during our brief stay in Shanghai. From the youngest (age 2) to the oldest (age 80) and in between, we had a wonderful stay. My recommendation is to splurge and book a Club Level room. We were made very welcome from the moment we stepped foot at the hotel; the staff...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank middlesister
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear middlesister, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $235 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#165 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor room which has great city views”
chinaman1997, 16 Apr 2017 | Read review
“Club level, away from lifts (44 FL)”
cbroo, 12 Apr 2017 | Read review
“Higher floor facing towards the centre of the city”
paulellis2017, 9 Apr 2017 | Read review
“3401 was quiet and isolated, no special view”
rbrech, 30 Mar 2017 | Read review
“Make sure to check your room clean before checking in”
kennethmcmullin, 24 Mar 2017 | Read review
5 of 5