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    The Portman Ritz-Carlton, Shanghai

    No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
    011 86 21 6279 8888
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    28/01/2018 29/01/2018
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     8 people are viewing this hotel
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    US$168
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    Traveller (666)
    Room & Suite (152)
    Dining (55)
    Overview
    • Excellent56%
    • Very good29%
    • Average10%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “club level” (55 reviews)
    “hotel complex” (13 reviews)
    “din tai fung” (16 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Housekeeping
    Babysitting
    5.0 Star Hotel
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    Rooms
    28 Jan29 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,848)
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    21 - 25 of 1,234 reviews

    Reviewed 3 weeks ago

    There are a bunch of luxury hotels with rich styles in SH. As an old fashion hotel with a splendid history,Portman is one of my favorite top luxury hotels(absolutely I have Marriott membership card).Although I have wonderful cooperation and relationship with a lot of partners...More

    1  Thank PeterBaul
    Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 weeks ago

    Dear PeterBaul, Congratulations on your 4th wedding anniversary. On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to...More

    Reviewed 3 weeks ago

    The staffs were enthusiastic and polite, the location of the hotel is greatly located in Shanghai, The breakfast service is probably the not the best one I've ever had. Although the staffs worked their best to serve, the breakfast itself is nothing worth mention. The...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    Thank weichihs
    Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 weeks ago

    Dear weichihs, I would like to take this opportunity to thank you for the time you have taken to share your comments and for staying with us. I would like to extend my most sincere apologies in regards of inconveniences with the Breakfast experience during...More

    Reviewed 4 weeks ago

    Amazing hotel! Close to great shopping, restaurants and theaters! EVERYONE acknowledging you whether entering or leaving the hotel. Club Lounge is amazing and the staff are so welcoming and pleasant. Always addressed me by my name. Peggy, Sophia, Halley, Ivy, the chefs and just EVERYONE...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    1  Thank Robert C
    Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 weeks ago

    Dear Robert C, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that our Ladiest and...More

    Reviewed 4 weeks ago

    As a platinum premier (and lifetime platinum) member I've grown accustomed to excellent service from the Marriott brand. The Portman Ritz Carlton did not disappoint and the guest relations supervisor (Joselle Basa) was extremely friendly and helpful. Her personalized touch made me feel like I...More

    1  Thank Mark D
    Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 weeks ago

    Dear Mark D, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai during the Sabbath and spending the time to share your wonderful experience with us. We are comforted to know that...More

    Reviewed 4 weeks ago

    Stayed there after a long trip in several countries with quite bad services. Decided to spoil myself with a luxury hotel. Checked in at 7 am and was suggested to upgrade to club room and not being charged for the half day. This was a...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    1  Thank zeev909
    Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 weeks ago

    Dear zeev909, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai during the Sabbath and spending the time to share your wonderful experience with us. We are delighted to know that you...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$164 - US$283 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #21 Romantic Hotel in Shanghai
    • #28 Spa Hotel in Shanghai
    • #39 Luxury Hotel in Shanghai
    • #58 Business Hotel in Shanghai
    • #173 Best Value Hotel in Shanghai
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 610
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Orbitz, Travelocity, getaroom.com, Hotwire, HotelQuickly, Cancelon and TripOnline SA so you can book your The Portman Ritz-Carlton, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Shanghai Region >
    • Shanghai >
    • Jing'an
    • Also Known As
    • The Portman Ritz-Carlton Shanghai Hotel Shanghai ,
    • Ritz Carlton Shanghai ,
    • Portman Ritz Carlton Shanghai ,
    • Ritz Shanghai ,
    • Shanghai Ritz-Carlton
    Add Photo Photos
    Traveller (666)
    Room & Suite (152)
    Dining (55)
    Pool & Beach (10)
    Hotel & Grounds (403)
    Bathroom (71)
    Business Centre & Event Rooms (8)
    Nearby
    Jing'an
    The heart of this neighborhood is the Jing'an Temple,
    while the main artery of excitement and entertainment
    is West Nanjing Road. Close to the Former French
    Concession, the area has a similar draw for foreign
    residents but displays a more commercial character.
    Large, flashy malls, luxe residential high-rises and
    trendy nightlife areas can be found along West Nanjing
    Road, but areas off the busy street have the same
    ...More
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    Ask a question
    Questions & Answers
    isme_linSS
    25 December 2017|
    AnswerShow all 4 answers
    Response from D0rindaW | Reviewed this property |
    You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
    1
    Vote
    isme_linSS
    25 December 2017|
    AnswerShow all 5 answers
    Response from safoura-ari | Reviewed this property |
    With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
    1
    Vote
    EuroAsiaJetter
    13 October 2017|
    AnswerShow all 5 answers
    Response from Robertsonland | Reviewed this property |
    I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
    1
    Vote
    Room Tips
    "Be nice, just ask, learn your question in Chinese if you don't already know"
    Read review
    "go for the Club Level its worth the increase in cost"
    Read review
    "Great location, Excellent service"
    Read review
    "hotel staffs are helpful to give youa room with good city view"
    Read review
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