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The Portman Ritz-Carlton, Shanghai

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#59 of 4,573 Hotels in Shanghai
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1,282 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 810: English reviews
Houston
Reviewed 27 April 2012

we stayed there for three days in march 2012. great hotel. well located. a bit pricey is the only negative. you can't go wrong with staying here.

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Helpful?
Thank HoustonTexasLawyer
Hong Kong, China
Reviewed 27 April 2012

Hotel was lovely, room nice and bars/ restaurants good. Can not fault the actual hotel. My major gripe with this hotel is the level of service! Obviously language is a barrier in a foreign city, but this is why you choose a big chain over a boutique!! I asked for directions to a mall and got given the completely wrong...

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Helpful?
Thank FoxyFlower
Alvin J, Quality Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you for bringing this to our attention, and we apologize for the inconvenience you have had which must have been frustrating. After receiving your review, we gave feedback to our managers and have determined to take actions to prevent a similar case from reoccurring. At the Ritz-Carlton we are trying to keep every customer we can for the long...

Sydney, Australia
Reviewed 27 April 2012

The hotel is a bit old comparing to many other new 5-star hotels in Shanghai in my mind. However, to my surprise, the service is still good, room is spacious and the location is perfect. It is easy to go anywhere to Nanjing West Road by walk and it is close to public transportations. If you want to go a...

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Helpful?
Thank HappyFeetJuly
Washington DC, District of Columbia
Reviewed 23 April 2012

Spent 4 days at the Portman Ritz last week and can recommend it to anyone needing to visit Shanghai. Even if you don't speak a word of Mandarin you will feel comfortable and at ease here as the entire staff, including housekeeping, speak at least some level of English and most people are quite fluent. It has all the Ritz...

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Helpful?
Thank EMBMaryland_DC
Lugano
Reviewed 23 April 2012

I spent a few days in Shanghai last week. Two rooms, one suite for my wife and I, and a regular one for our teenage daughter. I worked and they had fun. The Ritz Carlton may not be the most moder hotel in Shanghai (like the Pudong Park Hyatt) but its location is unbeatable as is the service from the...

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Thank Luganofamily
Toronto, Ontario
Reviewed 23 April 2012

We stayed 2 nights. The room was quite large and seemed quite clean. Bed was comfortable. We had breakfast with a wide variety of Western (egg station, bacon, sausage, salad, bread, cereal...) and Asian (congee, noodles, vegetables, steamed buns...) and we had dinner one night at Tables, buffet lots of seafood (snow crabs, shrimps, scallops), sushi, curry meat, noodle station,...

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1Thank ylc25
New York City, New York
Reviewed 21 April 2012

We enjoyed the Portman for 7 days. The room is big enough, good furnished, clean with Coffee Maker etc. The Club Level is excellent. The service is great, breakfast, lunch snacks. On the last day they started Tea time. The evening drinks with really good choice of food. Especially the Manager is outstanding with his service. We can compare the...

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Thank Susangermany
Palos Verdes Estates, California
Reviewed 15 April 2012

We've stayed at the Portman twice in the last eight years so we have a little perspective on it. While we enjoyed both visits on this most recent one we thought that the property had started to show its age a bit and could use a little renovation. I want to be careful hear because I don't want to seem...

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Thank noclvrname
Newcastle upon Tyne, United Kingdom
Reviewed 8 April 2012

I stayed here for 4 nights in early March 2012 for a business meeting. The hotel itself is inside Shanghai Centre on Nanjing Road, a great location as Nanjing Road is a great shopping street, you can walk all the way to the bund from here, it's not too far. The hotel is a tad dated and very old fashioned...

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Helpful?
Thank Paulo1179
Alvin J, Quality Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you very much for taking the time to write us a review with regards to your recent stay. I am very pleased to learn that you have indeed had an enjoyable time with us and am very proud to hear how happy you have been with two of our Ritz-Carlton restaurants. Nevertheless, we deeply regret the buffet experience you...

Scottsdale, Arizona
Reviewed 7 April 2012

Our 7 day stay at the Portman Ritz - Carlton Shanghai was wonderful. We were vacationing (not on business ) and found the location central to all parts of the city. Within the complex there are alot of shops, restaurants and bars including Din Tai fung and Green Massage - Also, grocery store downstairs with ATM. We had access to...

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1Thank neise

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $206 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#58 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#160 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
9 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
5 months ago
Brookfield, Wisconsin
7 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
“Unless they get it together it is not worth the stay”
 of 5 bubbles enricom22, 24 Nov 2016 | Read review
“Away from the lifts”
 of 5 bubbles adelaidesummer, 24 Nov 2016 | Read review
“Make sure you know what size your room would be...”
 of 5 bubbles HadarS_12, 22 Nov 2016 | Read review
“Choose Club Level, worth the extra cost”
 of 5 bubbles jscott479, 12 Nov 2016 | Read review
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