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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Booking.comUS$210*
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#48 of 5,035 Hotels in Shanghai
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$268*
US$210*
US$268*
US$210*
US$268*
US$210*
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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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422 Reviews from our TripAdvisor Community

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Showing 268: English reviews
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Portland, Oregon
Reviewed 2 weeks ago

The Twelve is OK. It's expensive so I guess people like it. I too have stayed there many times, but I'm done it with it now. My issue is the room temperature. My room rarely got below 23C. I complained, but there is nothing they want to do. They offered me a new room, but it was 23C also. Twelve...

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Helpful?
Thank 441victor
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear victor, Thank you for sharing your comment with us, and indicated the issue of room temperature. We quite appreciate your suggestion and have talked it with Hotel engineering department, but our room temperature is kept at relatively comfortable situtation which is acceptable for most guests. We are trying our best to bring good service to all guests and hope...

Deal, New Jersey
Reviewed 2 weeks ago via mobile

I've stated in many hotels in Shanghai and I have to say this probably has to be the lowest ranking hotel in service. as an SPG platinum member I would expect to have a nice room with good service I called the front desk and told them I wasn't happy getting a 25 meter room specially I was told im...

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Helpful?
Thank Albert S
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Albert, Let me welcome you had a business trip in Shanghai and chose Twelve at Hengshan, The Luxury Collection Hotel. Please accept our apology that not good enough service caused an unpleasant experience to you. The issue will be effectively solved and we hope you could give us another opportunity to fulfill our promise. Thank you so much for...

Hong Kong, China
Reviewed 2 weeks ago

12 Hengshan Hotel has the best location, good accessibility but quite and secret vibe. This hotel surrounded by numbers of fine dinings. Love this kind of fashion design, simpleness but well furnished and luxury. The staff is warm-hearted and professional, C/I &out is very quick, no need to wait for room check. Beddings' quality is good, very soft. Facilities in...

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Helpful?
Thank Joanna_Wu0630
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Joanna, Welcome to Shanghai and we are glad that you enjoyed your trip at Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. Thank you for your nice remark about Hotel amenities, good location and services. Also, we are pleasure to help you do SPA reservation in advance , please contact with our staff if needed. Welcome back next time...

Newport Beach, California
Reviewed 3 weeks ago

Awesome stay at this fabulous hotel. Very courteous service. Big Thumbs up for the Daily breakfast and Happy Hour. If we missed either one, we were sad. Spacious rooms with super comfy bed. Courtyard view is very Zen. Location is very convenient for the Subway, just steps away. Good restaurants and shops within walking distance. We'll be back.

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Helpful?
1Thank Renato L
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Renato L, We feel so happy to see your good comment about our Hotel service, food and location. Hotel is located in Hengshan Road, its modern - Chinoiserie design, latest contemporary amenities and nature-inspired Zen ambience is popular among guests. We really hope Hotel services will be recognised by all of our guests and each stay will be satisfied....

Shanghai, China
Reviewed 4 weeks ago

The facility is nice, but not the services, at least not up to the SPG standard. Despite being a long term SPG member and Ctrip diamond member, my request to a schedule change (due to delayed business meetings) was categorically denied by the hotel management. I ended up forfeiting $600 for two nights I didn't stay. I am not sure...

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Helpful?
Thank Longhornliu
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Longhornliu, Let me welcome you had a business trip in Shanghai and chose Twelve at Hengshan, The Luxury Collection Hotel. We have seen your comment about your unpleasant experience in our hotel. Please accept our apology that not good enough service caused your bad feeling. We will truly improve problem solutions and hope you could give us another opportunity...

Singapore
Reviewed 19 April 2017

I'm a SPG Platinum member and chose Twelve at Hengshan as my first choice of Biz trip hotel in Shanghai. It has a Washlet in the toilet and a 46 inch LCD TV. Some might find the hotel too quiet and rooms too few but these are reasons why I chose to stay there. The Metro Train station is directly...

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Helpful?
Thank limckcal
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear limckcal, Welcome to Shanghai and we are glad that you enjoyed first time business trip at Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. Thank you for your nice remark about Hotel amenities and good location. Hotel is located in Hengshan Road which within easy reach of charming dining, entertainment and shopping areas. Our concierge will help you if...

Doetinchem, The Netherlands
Reviewed 14 April 2017

Hotel is located in the French Concession area , also not to far from the Bund. Rooms are nice and clean , but try to get a room with view on the courtyard , that looks great. Breakfast on the 5e floor is very good , a lot of different choices. Also the staff of this hotel is extremely helpful...

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Helpful?
Thank martinvandam_63
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear martinvandam_63, Delighted that you had a memorable stay with Twelve at Hengshan, The Luxury Collection Hotel during your visit to Shanghai. We are honoured that you like Hotel location, courtyard view, breakfast and staff services. Also thank you for sharing nice comments with other guests. As a member of Luxury Collection, we hope our hotel service will satisfy all...

Saratoga, California
Reviewed 2 April 2017

I stayed here for 10 days. The service was flawless. Everyone, from the concierge, front desk, to room service and housekeeping, was professional and polite. I strongly recommend getting massages at the spa. The prices are similar to US, but the massages were the best I have ever had. If you are a guest and book during certain times, you...

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Helpful?
1Thank JoanJh
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear JoanJh, We are glad to see your good comment about staying with Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. It is our honored that you were satisfied about Hotel services, room and location. We really welcome you come back our Hotel and share more comments with us. Warm Regards, Marketing Communications Department

Stratford, Connecticut
Reviewed 30 March 2017

This was by far my favorite hotel that I stayed at on a recent business trip through China. The room is very spacious with lots of amenities, a great and comfortable bathroom and a very comfortable bed. The location is great too as I was able to walk to some really fun bars and restaurants. Would highly recommend. My room...

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Helpful?
Thank timoc11
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear timoc11, We feel so happy that you chose Twelve at Hengshan, The Luxury Collection Hotel, Shanghai and shared your comment with us. We feel honoured that our Hotel is one of your favourites in China, and Hotel room, amenities and location bring you a satisfied experience makes us gratified. Welcome your next stay and book the room with courtyard...

Scotch Plains, NJ
Reviewed 26 March 2017

Stayed two nights and found the room to be very modern, spacious and clean. Concierge service was very helpful in navigating the city for site-seeing. When inquired, I was told breakfast was not included in my rate but it was and included sufficient western breakfast options. My room faced what a ppeared to be a back alley and it was...

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Helpful?
Thank Mare1208
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Mare, We are so happy that you chose Twelve at Hengshan, The Luxury Collection Hotel, Shanghai and took time to share with us your comments about your stay experience. Your satisfaction with Hotel room, services and food is our pursuit, we will also take action to improve according to your suggestions. Looking forward your stay with us in the...

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11/06/2017 12/06/2017
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Staying in Former French Concession

Neighbourhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
Explore this neighbourhood

Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more   less 

Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Price Range: $278 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
Reservation Options:
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Hotel Style:
#32 Spa Hotel in Shanghai
#35 Family Hotel in Shanghai
#38 Business Hotel in Shanghai
#48 Luxury Hotel in Shanghai
#55 Romantic Hotel in Shanghai
#173 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and other travellers.
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london
4 months ago
Seattle
6 months ago

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Questions? Get answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with view of Courtyard”
renatol632, 6 May 2017 | Read review
“Rooms with view on courtyard”
martinvandam_63, 13 Apr 2017 | Read review
“try to get a room overlooking the courtyard”
timoc11, 30 Mar 2017 | Read review
“Room facing inner garden at higher floor with balcony”
shooinc, 20 Feb 2017 | Read review
“rooms with view inside , the hotel is oval , and on a very busy road , my room had a niv=ce view on a garden and no noise fro the road”
amielavi, 17 Dec 2016 | Read review
5 of 5
Booking.com
US$210* /night
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Ctrip.comUS$210
Hotels.comUS$210
HotelQuicklyUS$268
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Prices are for 1 room, 2 adults
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