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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

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#37 of 4,998 Hotels in Shanghai
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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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410 Reviews from our TripAdvisor Community

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There are newer reviews for Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Showing 264: English reviews
PAris
Reviewed 12 January 2017

Located in the famous French Quarter , but managing to stay out of crowd the wonderful hotel the place to be. From the service to the breakfast all the service are well managed. Definitely will remember this one for the next time i go to Shanghai.

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Helpful?
Thank windclems
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear windclems, Delighted that you had a memorable stay with Twelve at Hengshan, The Luxury Collection Hotel during your visit to Shanghai. We are honoured to receive your nice review and share your pleasant experience with other travelers. As a member of Luxury Collection, we hope our hotel service will satisfy all your requirement. We look forward to welcoming you...

Oisterwijk, The Netherlands
Reviewed 9 January 2017

Where to stay in Shanghai when you want to avoid overcrowded places like the Bund and Pudong ? There is a wonderful option in former French concession: 12atHengshan. Great hotel. Stayed twice. First of all I like the location, next to metroline one, close to the picturesque green lanes of French concession (Wulumiqi road, An fu road) and the small...

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Helpful?
Thank giseladagmar
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear giseladagmar, Thanks so much for your stay and sharing us your comment regarding the stay. We feel so happy that you like our and choose our hotel all the time. We really appreciate your kind remarks about hotel nice location, modern design, good services and high-end facility. Hotel staff welcome you come back in the near future, we will...

Singapore, Singapore
Reviewed 5 January 2017 via mobile

This property outshine with the famous Italian architect, Mario Botta that attracted our attention to stay during the new year period. This is also my first time attempting a luxury collection property. The hotel located next to hengshan mrt station and is quite accessible with bank, bar, Bowling alley, embassy (eg: France and US), post office, Lawson and etc. The...

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Helpful?
1Thank Tamogamidan
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Tamogamidan, Welcome to Shanghai and stay in Twelve at Hengshan, The Luxury Collection Hotel! It's so kind of you to write the comment for us, we are appreciate of your nice remarks for Hotel design, services and location. Your satisfying experience is our pursuit. We will make up for the deficiency and hope your next stay will be a...

Antwerp, Belgium
Reviewed 17 December 2016

in the french quarter , a very quiet and very stylish hotel .beautifull rooms , happy hour is absolutely fabulous , breakfast in a very large dining room , and not too loud in the summer a beautifull terrasse . i will definitively come back

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Helpful?
Thank amielavi
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear amielavi, We are glad to see your good comment about staying with Twevle at Hengshan, The Luxury Collection Hotel, Shanghai. Your satisfaction at Hotel design, location and food is our pursuit! We really welcome you come back our Hotel in the near future. Yours sincerely Johnny Mathis General Manager

Novato, California
Reviewed 8 December 2016

I have spent about 40 nights this year at Twelve in Shanghai and here is what I love about place: 1. The rooms are nice and some what clean. The carpets can be cleaner.Some rooms are really small. Some are really big (read suites). The room heating/cooling is poorly managed. My first visit, I was able to control the temperature...

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Helpful?
Thank anantshiv
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear anantshiv, Thank you so much for taking your valuable time to share your exprience in details on TripAdvisor regarding your stay at Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. We are so happy to hear that you are satisfied with our rooms, gym, breakfast and services. Also thank you for your nice share about the resuaurants and great...

Reviewed 3 December 2016

Only stayed one night in Twelve at Hengshan. Check-in staff knew the SPG benefits well, promptly offering upgrades and bonus points on arrival. The rooms are large, clean and has modern decor. The breakfast buffet had one of the widest selection of food I've ever seen in any hotel! Staff was overall friendly and helpful when needed. There is a...

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Helpful?
Thank Kiaan Z
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guests, Thank you for choosing Twelve at Hengshan, The Luxury Collection Hotel, Shanghai and sharing with us your comment. We really appreciate your kind remarks about Hotel room, design, food as well as staff services. Your great experience is our pursuit. We really welcome you for your stay with us in the next future. Yours sincerely Johnny Mathis...

Shenzhen
Reviewed 23 November 2016

I have attended many Ballroom events in the last few months and this hotel has the best banqueting experience. When I arrived at the hotel the welcome experience was excellent and there were a row of staff in the Lobby to guide all the guests. The Ballroom experience was great. Started the event with a lovely appetizer of crab cakes...

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Helpful?
Thank AlfieShenzhen
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, So glad to receive the good comment that you enjoyed banqueting experience at Twelve at Hengshan. It is our pursuit to provide tasty food and quality service to our guests, we certainly welcome you back to our hotel and explore more unforgettable experience with us. Thanks again and welcome back next time. Yours sincerely Johnny Mathis General...

Clarksville, Maryland
Reviewed 11 November 2016

Spent four days at Twelve at Hengshan, a Sheraton property. Great room with a nice view of the property. Room length glass windows plus a balcony. Room extremely neat and clean though the shower, all marble, could use a little work. The location was great - with nice restaurants in walking distance. A somewhat European feel to the immediate surrounding...

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Helpful?
Thank William S
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thanks so much for your stay and sharing us your comment regarding the stay. We really appreciate your kind remarks about hotel rooms, location and services. Your great experience is our pursuit. Look forward your coming back and stay with us again. Yours sincerely Johnny Mathis General Manager

Singapore, Singapore
Reviewed 9 November 2016

A great luxury hotel with a boutique feel, I love the hotel's decor. Gorgeous external design architecturally complemented by a somewhat zen-like minimalist elegant interiors. The beauty of the hotel alone makes it a nice hotel. The location in the French quarter is also a great plus. My brother lives in the French Concession so I am very familiar with...

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Helpful?
Thank Clarence K
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Welcome to Twelve at Hengshan, The Luxury Collection Hotel, Shanghai! Thanks so much for your comments with some details of your stay with us. We feel so happy to see your satisfaction at various aspects of the hotel and proud of being one of your favourite hotels. Thanks again and welcome your back in the near future....

Macungie, PA
Reviewed 8 November 2016 via mobile

Hotel was nice. Decent room. Some in group had A/C issues in room. Big shower. Hot water. Big room overall. Dinner at Tops on 5th floor was painfully slow. First person's meal came out 60 minutes after we ordered. Last person did not get meal until 2 1/2 hours after we ordered. Lunch on second floor the next day was...

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Helpful?
Thank Yukon2017
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Welcome to Twelve at Hengshan, The Luxury Collection Hotel, Shanghai! It's so kind of you to write the comment for us. we are appreciate of your nice remarks for hotel room and service. Also, please accept our apologies for slow dinner service. We will strengthen staff training and provide more efficient services. Thanks again and welcome your...

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Staying in Former French Concession

Neighbourhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more   less 

Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Price Range: $295 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
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Hotel Style:
#27 Spa Hotel in Shanghai
#35 Family Hotel in Shanghai
#37 Luxury Hotel in Shanghai
#38 Business Hotel in Shanghai
#55 Romantic Hotel in Shanghai
#174 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and other travellers.
2 questions
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london
3 months ago
Seattle
5 months ago

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Questions? Get answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with view on courtyard”
martinvandam_63, 13 Apr 2017 | Read review
“try to get a room overlooking the courtyard”
timoc11, 30 Mar 2017 | Read review
“Room facing inner garden at higher floor with balcony”
shooinc, 20 Feb 2017 | Read review
“rooms with view inside , the hotel is oval , and on a very busy road , my room had a niv=ce view on a garden and no noise fro the road”
amielavi, 17 Dec 2016 | Read review
“The RMB 1800 rooms with Breakfast seem to be a great compromise value wise.”
anantshiv, 7 Dec 2016 | Read review
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