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Sheraton Shanghai Waigaoqiao Hotel

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Sheraton Shanghai Waigaoqiao Hotel
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186 Reviews from our TripAdvisor Community

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Showing 92: English reviews
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Reviewed yesterday NEWvia mobile

Thank you very much to all excellent hotel staffs for supporting my convenient business trip since from the very first start from my country until finished my trip :) Special thanks to Concierge Division, Reception, and Room cleaning teams.

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Helpful?
Thank Hongie456
Heidelberg, Germany
Reviewed 1 week ago

This hotel has giant rooms, comparable to a suite, with a nice bathroom (shower and bathtub seperately). The quality of the breakfast was disappointing; I did not bother going after he first day. Service quality of the staff just so so.

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Helpful?
Thank eatdrinkmenwomen
Phoebe W, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience in Sheraton Shanghai Waigaoqiao Hotel. It is a great pleasure to read that you enjoyed our facilities. I am sorry to hear that our food and service didn't meet your expectations and your comment has been shared with our team members also actions have been taken to improve....

Reviewed 2 weeks ago via mobile

During my stay in this hotel, I enjoy the good service and experience. Especially I want to thank Donia, Her sincere service and charming smile makes me unforgettable. If there is chance I will choose here on business again.

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Helpful?
Thank Tomlv1986
Taipei, Taiwan
Reviewed 2 weeks ago

1. Door man never help for the past times. Do not expect. 2. Breakfast is bad. In the past, normal, Now became bad. Plastic tableware. 3. Location is far from the city center. Nearby has nothing. 4. At least hardware is good. Not many guests. Maintenance is ok. Still new hotel. 5. Swimming pool is good. Gym is perfect. Excellent.

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Helpful?
Thank Richard C
Phoebe W, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review

Dear Richard C, Thank you for taking the time to share your experience in Sheraton Shanghai Waigaoqiao Hotel. It is a great pleasure to read that you enjoyed our facilities. I am sorry to hear that our food and service didn't meet your expectations and your comment has been shared with our team members also actions have been taken to...

Littleton
Reviewed 15 January 2017 via mobile

It grieves me to criticize an SPG property in China so harshly. SPG has been a haven for me. Every aspect of this hotel has been exceptional. Sadly though, the their heating/AC system is an antiquated system which limits the entire hotel to being stuck with either heating or AC. This is common with Chinese branded hotels and it is...

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Helpful?
Thank mike4spar
Phoebe W, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review

Dear mike4spar, Thank you for choosing Sheraton Shanghai Waigaoqiao Hotel and posting a review on tripadvisor following your recent stay with us. It is such a shame that, because of the temperature, you had an uncomfortable stay. I'm happy to inform you that we are just working on upgrading our A/C system and invested to insure that our guest have...

Reviewed 11 January 2017 via mobile

It is really nice hotel and wonderful stay. The lobby girl Vivian is very nice and sweet . Vivian's welcome smile make me feel comfortable and relax like home.The staffs' hard working prove Waigaoqiao Sheraton is the best five stars Spg hotel in Shanghai. The hardware and facilities are very new and fancy As good as their service. The clean...

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Helpful?
Thank mitqi
Phoebe W, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review

Dear mitqi, Thank you for taking the time to share your experience in Sheraton Shanghai Waigaoqiao Hotel. It is a great pleasure to read that your stay was excellent. We also deeply appreciate that you trust our property for your stays in Shanghai. We look forward to welcoming you back if your travels take you to Shanghai again. Yours sincerely,

Baltimore, Maryland
Reviewed 28 December 2016

This hotel was BEAUTIFUL. The room was huge and extremely comfy. Probably one of the nicest hotels I've stayed in. Even the bathroom mirror had a TV in it. The breakfast buffet was massive and really tasty too. My only complaint would be the distance from the downtown Shanghai. It was SUPER far. In fact, it was difficult getting a...

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Helpful?
1Thank Patrick C
Phoebe W, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience in Sheraton Shanghai Waigaoqiao Hotel. It is a great pleasure to read that your stay was excellent. However, I'm sorry to hear that our location didn't meet your expectations. We look forward to welcoming you back if your travels take you to Shanghai again. Yours sincerely,

Vancouver, Canada
Reviewed 26 December 2016 via mobile

We had dinner at miyabi restaurant in Sheraton waigaoqiao. It is a Japanese restaurant. The food and service all both top notch. We have ordered beef hotpot and assorted sashimi. It's all-you-can-eat type with variety selections of Japanese dishes. Highly recommended.

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Helpful?
Thank supremekai83
Phoebe W, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience in Sheraton Shanghai Waigaoqiao Hotel. It is a great pleasure to read that you are satisfied with our food and service delivered by our staff of MIYABI Japanese Restaurant. We look forward to welcoming you back if your travels take you to Shanghai again. Yours sincerely,

Reviewed 25 November 2016

I stayed there two nights and it was a wonderful hotel. But what made it even more amazing was Oliver Yin. He works at the front desk, as a concierge, and even helped us get a taxi one morning. Then that night when we came back and didn't have exact change for the driver he got it for us fast...

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Helpful?
Thank Laura D
Phoebe W, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience in Sheraton Shanghai Waigaoqiao Hotel. It is a great pleasure to read that you enjoy our service delivered by our staffs. We also deeply appreciate that you trust our property for your stays in Shanghai.We look forward to welcoming you back if your travels take you to Shanghai...

Singapore, Singapore
Reviewed 22 November 2016 via mobile

There is basically nothing around except for a convenient store within walking distance (and a Starbucks). The place is too far out of the city unless you have business around there. The room is nice with standard Sheraton feel. Toilet is spacious but the Aircon is a little weird being too cold most of the time. Although in the free...

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Helpful?
Thank See_Meng_Lye
Phoebe W, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience in Sheraton Shanghai Waigaoqiao Hotel. It is a great pleasure to read that you enjoy our room. However, I'm sorry to hear that our location didn't meet your expectations. We look forward to welcoming you back if your travels take you to Shanghai again. Yours sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Breakfast included
Official Description (provided by the hotel)
Sheraton Shanghai Waigaoqiao Hotel strategically situated in the China (Shanghai) Pilot Free Trade Zone, offers sophisticatedly designed 451 guest rooms and suites with stunning harbor view, as well as a Sheraton Club lounge on top of the hotel building and Sheraton Club rooms with upgraded amenities. The heart of the lobby features the Link at SheratonSM experienced with Microsoft(R)- a social hub where connections seamlessly take place. Additional amenities include full service restaurants and lounge, and fully equipped fitness facilities featuring the brand's revolutionary new health and fitness program, Sheraton Fitness programmed by Core Performance™. With a burst of freshness, color and variety, three food& beverage venues ranging from Chinese, Japanese and international fare provides an irresistible dining extravagant and culinary spread. Over 2600sqm meeting space include a 1000 sqm ballroom which will make us the ideal choice for every occasion from gala dinners and weddings to intimate meetings and international conferences. The hotel is conveniently connected to Lujiazui Financial District, Shanghai Pudong International Airport and major attractions by several express highways and metro lines. The Disneyland Shanghai currently under construction is only 15 minutes away from the hotel. ... more   less 

Additional Information about Sheraton Shanghai Waigaoqiao Hotel

Address: 28 Jilong Road China (Shanghai) | Pilot Free Trade Zone, Shanghai 200131, China
Region: China > Shanghai Region > Shanghai > Waigaoqiao
Price Range: $101 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Shanghai Waigaoqiao Hotel 4.5*
Number of rooms: 451
Reservation Options:
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Hotel Style:
#33 Best Value Hotel in Shanghai
#39 Spa Hotel in Shanghai
#65 Luxury Hotel in Shanghai
#119 Business Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Shanghai Waigaoqiao Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Shanghai Waigaoqiao Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get as high a floor as you can”
 of 5 bubbles terryg514, 22 Oct 2016 | Read review
“Get floors higher than 10th floor for ability to see way past building antenaes.”
 of 5 bubbles Sweetiemine, 8 Sep 2016 | Read review
“club level”
 of 5 bubbles Thaitalian_couple, 6 Jun 2016 | Read review
“Choose a "city view" room otherwise you will be looking at a container port and a electricity plant.”
 of 5 bubbles stevel464, 4 Jun 2016 | Read review
“there were 18 in our group and all of us had very nice large rooms”
 of 5 bubbles ldtv, 1 May 2016 | Read review
5 of 5