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Renaissance Shanghai Yu Garden Hotel

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#49 of 4,670 Hotels in Shanghai
Certificate of Excellence
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1,181 Reviews from our TripAdvisor Community

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Showing 737: English reviews
Barcelona, Spain
Reviewed today NEW

We went there 9 people, I do know it is hard to get customer satisfaction from a large group of clients. We always had dinner in the hotel from the very first day we were in Shanghai because the service was just great, always paying us a lot of attention and caring about if we were fine. Elon and Stella...

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Helpful?
Thank elviajeroqueopina
Dusseldorf, Germany
Reviewed 1 week ago

This hotel is a real surprise :-))) Nowhere I have so far experienced throughout china something outstanding like the Renaissance Shanghai Yu Garden Hotel. The hotel staff shows that even in China high performance is possible. All the employees I met in the hotel, from the chambermaid to the concierge, VIP lounge staff to the higher leadership circle of hospitality,...

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Helpful?
Thank Sabi W
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Thank you for sharing your experience and for wonderful compliments about every area and part of our hotel, I personally couldn't ask for a better and more rewarding compliment. We are extremely grateful for you continues support and always look forward welcoming you back!

Wakefield, United Kingdom
Reviewed 1 week ago via mobile

The hotel is well situated for most tourist attractions and close to the metro station. We only had breakfast, which was very reasonable and self service, you could have as much as you liked. The bar is situated near the top of the hotel and serves food as well, it has some lovely views overlooking Shanghai.

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Helpful?
Thank tina2957
Steve H, Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

We had failed on providing a full rating satisfied experience on your recent stay, please accept our sincere apologies for not being able to meet your expectations, and this is definitely not the experience that we expect any guests to bring away with them. We are looking forward to your next visit with us.

Beijing, China
Reviewed 1 week ago

Stayed at Renaissance Yu Garden last month, and overall it was pleasant. This Renaissance is located in the old town of Shanghai, and it's walking distance to Yu Garden, and it's not far from the Bund or other attractions such as Xintiandi or Shanghai Museum. There's a subway station about 200 meters away, and it's convenient to travel to Pudong...

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Helpful?
1Thank AlanTam25
Steve H, Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Thank you for sharing your experience and the wonderful compliment – in the hospitality industry, nothing is more motivating to hear our guest enjoyed their experience with us. We look forward to your next stay with us.

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Somehow this hotel design and set up isn't impressive for a high rating hotel, the entrance to the hotel may give certain amount of disappointing feeling and it is certainly inconvenient to have to lift to the 4th floor lobby level for checking in...though the lobby is huge as compared to other hotels but the impressive set up is lacking,...

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Thank H-C T
Steve H, Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology regarding the overall hotel condition and design. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward....

Reviewed 2 weeks ago

My family and I stayed a week at the Renaissance Shanghai Yu Garden Hotel over the Christmas period. The location is very convenient as it is within walking distance to the MRT (Line 10 - Yu Garden), The Yu Garden, The City God Temple, etc. Special mention to the Navigator Team on the Club Floor, Ms. Aggie & Ms. Coco,...

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Helpful?
Thank dsmyip
Steve H, Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Thank you for sharing your experience and the wonderful compliment – in the hospitality industry, nothing is more motivating to hear our guest enjoyed their experience with us.

Melbourne, Australia
Reviewed 2 weeks ago

This hotel is very nice ,reception staff very friendly ,room a little small and bath plug didn't work , but house keeping excellent and very friendly . Breakfast menu could be a little more exciting but overall acceptable , train station across the road and Old Shanghai around the corner . Good souvenir shopping. Dont go in the middle of...

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Helpful?
Thank Cazza1064
Steve H, Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Thank you for sharing your experience with us, we value our guest's feedback as the most efficient way to improve and better ourselves and your experience will not be taken lightly.

Hong Kong, China
Reviewed 2 weeks ago

I’d like to congratulate the club lounge team at Renaissance Yu garden hotel for their consistent excellency and outstanding services. I’ve been staying at this hotel for many times. Their service is very personal and cater for each individual needs, very attentive and courteous to customer requests. It’s my one of my best favour hotels in Shanghai. Location is very...

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Helpful?
1Thank Cheung S
Steve H, Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Thank you for sharing your experience and for wonderful compliments about our hotel Club Lounge, I personally couldn't ask for a better and more rewarding compliment.

Puchong, Malaysia
Reviewed 3 weeks ago

Bad points: (1) The MRT station staircase do not have an escalator, it was pretty high too, with a big baggage would have some difficulty, but still, it is a one time deal. (2) The lobby is at level 4, I usually like the lobby at ground floor and look grand but it is still fine for me. (3) Only...

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Helpful?
1Thank Wingwing168
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Dear Guest Thank you for sharing your experience and for wonderful compliments about every area and part of our hotel, I personally couldn't ask for a better and more rewarding compliment. We are extremely grateful for you continues support and always look forward welcoming you back!

San Francisco, California
Reviewed 3 weeks ago via mobile

Stayed here for two nights and was delighted at how friendly everyone was. They went out of their way to help us with everything that we needed. From places to visit, where to get the best tea, where to eat, to whatever would make our stay as seamless as possible. We especially want to acknowledge Alice and her staff at...

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Helpful?
Thank destinedtoroam
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Thank you for sharing your experience and for wonderful compliments about every area and part of our hotel, I personally couldn't ask for a better and more rewarding compliment. We are extremely grateful for you continues support and always look forward welcoming you back!

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Staying in People’s Square

Neighbourhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Renaissance Shanghai Yu Garden Hotel A Marriott Luxury & Lifestyle Hotel located downtown near the famous Yu Garden and Old Town, the new Renaissance Shanghai Yuyuan Hotel is just minutes away from the Bund, Xintiandi and other tourist attractions. Whether staying for business or leisure, you'll be right at home at the Renaissance Shanghai Yuyuan Hotel. Our accommodations feature contemporary guest rooms and suites with luxurious bedding, high-speed Internet, safe, mini-bar and refrigerator. Top-notch facilities include a business centre, four event rooms and banquet halls, and a 17th-floor Club Lounge with expansive views of the city skyline. ... more   less 

Additional Information about Renaissance Shanghai Yu Garden Hotel

Address: No.159 Henan South Road, Huangpu District, Shanghai 200010, China
Region: China > Shanghai Region > Shanghai > People’s Square
Price Range: $153 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Shanghai Yu Garden Hotel 4.5*
Number of rooms: 341
Reservation Options:
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Also Known As:
Renaissance Shanghai
Shanghai Renaissance
Hotel Style:
#20 Family Hotel in Shanghai
#23 Romantic Hotel in Shanghai
#36 Business Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#77 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Shanghai Yu Garden Hotel staff and other travellers.
18 questions
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Questions? Get answers from Renaissance Shanghai Yu Garden Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the higher floor rooms offer Bund View”
 of 5 bubbles AlanTam25, 10 Jan 2017 | Read review
“Choose one with the Yu Garden view.”
 of 5 bubbles dsmyip, 30 Dec 2016 | Read review
“ask for current photos of rooms from travel agents where possible.”
 of 5 bubbles Cazza1064, 30 Dec 2016 | Read review
“Room 826, Fit 2 adult and 2 children, large, nice, cosy.”
 of 5 bubbles Wingwing168, 28 Dec 2016 | Read review
“For sure pick one on the higher floors if you get the chance”
 of 5 bubbles lauriec326, 11 Dec 2016 | Read review
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