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Even though they were doing renovations, we were still pleased with our stay. We had a two bed king size suite with a kitchenette. Everything was clean and the furnishing looked brand new. The lady that was in charge of the breakfast was extremely nice.
Response from Lisa W, General Manager at Holiday Inn Express Hotel & Suites Sylacauga
Thank you so much for your kind words. It has been extremely hard to keep everyone happy during this renovation phase. Thank you for understanding and we really hope to see you again when visiting the Sylacauga area.
I was there briefly for business. It was an enjoyable stay. The front desk clerk was courteous and kind. Breakfast was good. The hotel was undergoing renovations, but none of it bothered me at all. If I'm ever in the area again, I will stay...More
Parking is a bit tight. Area is in the dark side. Though the reception was very professional and friendly the person could not find the multiple reservations not put my number in the system which I realized five nights later. Breakfast was fresh but late...More
The mattress in my twin bed was more like a bowl than a mattress. When I complained to the front staff, they excused it by stating "that section is next to be renovated". That didn't help me get any sleep!
The front desk staff was...More
Response from Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites Sylacauga
Thank you so much for taking the time to do a review. When we make our guest happy it shows we have done our job. I will share your comments with the staff and really hope to see you again when coming to Barber. Hopefully...More
The hotel is currently undergoing renovation, but it was still a nice stay. A very typical holiday inn express which means it is clean, comfortable and predictable. I would definitely stay here if I return to this area.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sylacauga
Dear Todd B,
Thank you for sharing your experience while staying at our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. It is good to know that you...More