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Holiday Inn Express Hotel & Suites Sylacauga

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Traveller (17)
Room & Suite (18)
Dining (4)
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Overview
  • Excellent24%
  • Very good29%
  • Average26%
  • Poor10%
  • Terrible11%
Travellers talk about
“stayed here”(8 reviews)
“indoor pool”(4 reviews)
“nice bathroom”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
2 Star Hotel
All hotel details
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Offers from Holiday Inn Express Hotel & Suites Sylacauga
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (69)
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All reviewsstayed hereindoor poolnice bathroommy daughterrenovationlady
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11 - 15 of 68 reviews
Reviewed 18 September 2016 via mobile

The hotel is currently undergoing renovation, but it was still a nice stay. A very typical holiday inn express which means it is clean, comfortable and predictable. I would definitely stay here if I return to this area.More

Thank Todd B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites SylacaugaResponded 4 October 2016

Dear Todd B, Thank you for sharing your experience while staying at our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. It is good to know that you...More

Reviewed 4 September 2016 via mobile

We must say that our room was old but clean. The air worked great. We couldn't complain too much about the visit, accept for the front desk staff upon checking in and another time during our short stay. They were not polite or welcoming and...More

1  Thank Reneek0724
Response from Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites SylacaugaResponded 10 September 2016

I would like to apologize for your stay here at our property. I am really disappointed in the front desk staff for not welcoming you with a SMILE and a nice hello. This is not acceptable here and I will address the issue. I am...More

Reviewed 28 June 2016

Hotel needs to be completely refurbished. Bathrooms have plumbing problems, vanities are damaged in some rooms. Paint does not match were damage was repaired and painted over. Windows are not kept clean.More

Thank cynthiaw556
Response from Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites SylacaugaResponded 29 June 2016

I would like to apologize for your experience here at our property. We are about to go under a full renovation and have a new property. We would love for you to visit us again the next time you are in town. Hopefully when you...More

Reviewed 18 May 2016 via mobile

The hotel was very busy because of a wedding. Service at desk was slow but pleasant. Room (executive double) was spacious and clean. Bed was so so, but pillows were great. Window was so dirty you could barely see out. Indoor pool is nice, but...More

Thank Debra C
Response from HemantThaker, Owner at Holiday Inn Express Hotel & Suites SylacaugaResponded 15 June 2016

Thank you for your response, we specifically ask our smoker guest to smoke on the other side of the entrance door, we also have a designated smoking area, unfortunately guest do not follow the policy and cause inconvenience to guest like you, i sincerely apologize.

Reviewed 9 March 2016 via mobile

If you are expecting the comfort and style of a Holiday Inn Express then DO NOT STAY HERE. This place is more along the lines of a Quality Inn but the price of a Holiday Inn Express. The rooms have a smell to them like...More

Thank Don P
Response from HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites SylacaugaResponded 11 March 2016

I want to apologize for your experience you had here at our property. Our property is about to go under renovation here soon. As a new GM here at this property I have been trying to get everything up to standard for the Holiday Inn...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Indoor pool
Details
Price range
US$124 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (17)
Room & Suite (18)
Dining (4)
Pool & Beach (2)
Questions & Answers
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Room Tips
"If you want morning quiet, ask to be on second or third floor."
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"Ask if the room is renovated. If not, ask if a renovated one is available. The old rooms have lousy beds."
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"3rd. floor on the back."
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"Top Floor Facing the 280"
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