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The facility is good and clean. But I got the incidental deposit back after two and a half months. Attempted several communication but no reply. After the complaint went to Marriot, it took a month get this deposit back.
Thank J K
Response from KanaHotelGroup, Manager at SpringHill Suites by Marriott TuscaloosaResponded 2 days ago
We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration.
This hotel is a great shape, and is staffed with courteous, helpful professionals. Breakfast is better than the usual included continental fare. The fitness center might benefit from some additional equipment, but what I saw that seemed to be in good shape.More
Response from KanaHotelGroup, Manager at SpringHill Suites by Marriott TuscaloosaResponded 1 week ago
Thank you for letting us know you feel our staff is friendly and helpful. We will be sure to let them know of your good review. When you do get back to our area we want to invite you back to stay with us here...More
Stayed here over a football weekend. It’s convenient to the university but not in the midst of the crowds.
Very friendly staff and the breakfast was good. I would definitely stay here again.
Room was big and clean with a sleeper sofa and a little...More
Response from KanaHotelGroup, Manager at SpringHill Suites by Marriott TuscaloosaResponded 3 weeks ago
Your good review is appreciated. Thank you! We are glad you enjoyed your stay and hope to host you again soon.
although the room was clean, there was mold around the shower faucets. Our room was right at the entrance of the floor and staff began playing corn hole at 5:30 in the morning and the noise reverberated in our room. Boom, Boom and rolling garbage...More
Thank Robert A
Response from KanaHotelGroup, Manager at SpringHill Suites by Marriott TuscaloosaResponded 4 weeks ago
I thank you for bringing this issue to my attention so that we can follow-up with our team. It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. I thank you for taking the time to share...More
What a great stay in this hotel. The rooms were recently remodeled so everything is polished and shining. The staff was incredibly friendly, patient and helpful. Restaurant service is limited so call to check. There’s nothing at all within walking distance so you definitely need...More
Thank Laura H
Response from Magan L, General Manager at SpringHill Suites by Marriott TuscaloosaResponded 5 November 2017
Hi Laura H.,
With a mission to exceed all expectations, we are happy to hear you enjoyed your stay with us here at the SpringHill Suites Tuscaloosa. We look forward to seeing you again, should your travels bring you back to Tuscaloosa again.
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$115 - US$217 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
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