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Volcano Lodge & Springs

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Volcano Lodge & Springs
Volcano Lodge & Springs
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2,631 Reviews from our TripAdvisor Community

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Showing 1,930: English reviews
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Irvine, California
Reviewed 2 days ago NEW

There were 5 of us including 3 children and booked it online. We even had email communication with their reservation person. When arrived, I was told there's only 4 in our reservation and I must pay extra $20 per night. I asked to speak with the manager. The manager was right there but refused to speak to me directly and...

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Helpful?
Thank Janurain
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hi Janurain, thank you for your review. Your comments are very important because they help us to improve on all our procedures. We regret that you had a bad situation at check-in. We will consider this contribution to make some changes. On the other hand, we are happy to know that you liked the hot springs and our breakfast. We...

Cobb, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Our stay at Volcano Lodge was the perfect end to a awesome vacation in Costa Rica. The rooms had a fabulous view of the volcano. The landscaping was kept clean & vibrant. The rooms were kept very clean & comfortable. The staff were very friendly & helpful. The food was really good. And it was a huge plus to have...

Review collected in partnership with this hotel
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Helpful?
5Thank Brie D
About Hotel's Favourite Review
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello Brie, we want to give you the thanks for a wonderfull comment. The Customer Relations Department is grateful for your time and effort in evaluating our services. As you mentioned we give the best service to couples and families too. Once again, thank you for your recomendation. Hope you can back very soon. It will be a pleasure serve...

Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

One of the most beautiful properties I have ever stayed at. The volcano views are amazing, it looks so fake. The pools and multiple Hot Spring areas were also perfectly clean and really fun to use. My only complaints are that the air conditioner didn't work well enough to get the room as cold as I normally like them, and...

Review collected in partnership with this hotel
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Helpful?
1Thank zurich72
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello, firstly we want to give you the thanks for your review. The Customer Relations Department is grateful for your time and effort in evaluating our services. We are pleased to know that your stay was good with us. As you mentioned our services are exclusive just to our guest. It is the reason beacuse our hot springs and swimming...

Steyning, England, United Kingdom
Reviewed 6 days ago NEW

I spent two nights here and was generally really impressed with everything. The staff were really genuinely helpful and friendly, the grounds were gorgeously manicured and beautiful to walk around. The room was clean and comfortable with good free wifi and air conditioning. Hot springs were very pleasant and I thoroughly enjoyed my spa experience of massage and treatment, albeit...

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Helpful?
Thank Shawn K
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello Shawn K, greetings from La Fortuna, Costa Rica. The Customer Relations Department is grateful for your time and effort in evaluating our services We are glad to read that you enjoyed your stay with us ! Thanks for your comment, is our best feedback in order to improve quality standards of our products and services. Kindest Regards, Gerardo Pérez...

Scottsdale, Arizona
Reviewed 1 week ago

We enjoyed our stay at Volcano Lodge and Springs Resort. The grounds are simply beautiful and lush. It is a short drive from the town of La Fortuna and Arenal attractions. Breakfast was delicious and the staff very friendly.

Review collected in partnership with this hotel
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Helpful?
Thank DesertChicOnWheels
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello, first we want to give you the thanks for your time and effort in evaluate our services. For the Customer Relations Department is very important to know the opinion of all our customer and visitants All details you mention will be consider to improve in all our services. Once again, thank you for your feedback. Best Regards, Gerardo Pérez...

Brighton, United Kingdom
Reviewed 1 week ago

Fell in love with this place, wished we could have stayed longer. Beautiful gardens, lovely breakfasts, whilst the birds ate theirs. Most welcoming with the staff taking great care and attention to detail.

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Helpful?
Thank Anne B
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Dear Anne B, thank you so much for this amazing review. The Customer Relations Department is grateful for your time and effort in evaluating our services. As you mentioned we have beautiful gardens and the best view of Arenal Volcano. All our staff strives to give you a good service. We are pleased to know your stay with us was...

Rockville, United States
Reviewed 1 week ago

The Volcano Lodge has beautifully tended tropical gardens, small natural hot springs, and great views of Arenal Volcano. The rooms are well kept and the service is great. The only weakness is the quality of the restaurant.

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Helpful?
Thank Menahem P
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello Menahem, thank you for your comment. As you say, we have beautiful gardens where you can see a big variety of birds and plants. Also, we have the best view of Arenal Volcano and our own hot springs. About the quality of our restaurant, management is working in this area to improve in all our procedures. We hope experience...

Cardiff, United Kingdom
Reviewed 1 week ago

Some rooms are along walk from reception/ bar / shop etc but what glorious grounds to walk through - beautifully planted with so many colourful flowers and plants. The thermal springs were breathtakingly hot but so relaxing after a hard days hiking on the volcano. Great view of the Arenal volcano from the poolside too We ate in the restaurant...

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Helpful?
Thank Hayley O
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello Hayley, thank you for your coment which helps all the Trip Advisor followers and us specially. We are pleased to read this kind of comment and to know that your expectactions was exceed. As you say, we have beautiful grounds, hiking trails and the best view of Arenal Volcano. Once again thank you for choosing Volcano Lodge & Springs....

London, Canada
Reviewed 1 week ago

My husband and I stayed here for 3 nights and loved it! Easy to go back to La Fortuna for restaurants and close to activities. There were several bars that offered Happy Hours, billiards table and choices of pools to relax in. Great view of the volcano. We had a morning where we could see the top of the volcano...

Review collected in partnership with this hotel
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Helpful?
Thank dutch19659
Eaton, Ohio
Reviewed 1 week ago

We spent one night here and were very impressed with the hospitality, the natural hot springs, the clean room, and the plants and flowers all over the grounds. We thought the dinners were a little over-priced but the food and service were good. The breakfast buffet was very good with a wide selection of local and American foods. We would...

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Helpful?
2Thank Richard M
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello Richard M, Thanks so much for your recomendation and positive review. The Customer Relations Department is grateful for your time and effort in evaluating our services. We hope you can back as soon as posible. Best Regards, Gerardo Pérez H.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 

Additional Information about Volcano Lodge & Springs

Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park 21007, Costa Rica (Formerly Volcano Lodge & Gardens)
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Price Range: $152 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Volcano Lodge & Springs 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Volcano Lodge And Gardens
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Hotel
Hotel Style:
#6 Luxury Hotel in La Fortuna de San Carlos
#6 Green Hotel in La Fortuna de San Carlos
#9 Spa Hotel in La Fortuna de San Carlos
#12 Family Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Volcano Lodge & Springs staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were at the far end of the resort. It was very quiet except for the sound of a rushing creek nearby. The parking area was dark.”
 of 5 bubbles RichardM379, 17 Feb 2017 | Read review
“ask if there are rooms with newer beds!”
 of 5 bubbles adventureswith3boys, 17 Feb 2017 | Read review
“Stay in the thermal suite! You will have a private small thermal pool in your backyard.”
  • Private lounge chairs and pool
  • Private back patio
 of 5 bubbles Katikata22, 15 Feb 2017 | Read review
“Ask for volcano view”
 of 5 bubbles smm1779, 15 Feb 2017 | Read review
“Choose room with private spring.”
  • Grounds at night
 of 5 bubbles rilianb2016, 13 Feb 2017 | Read review
5 of 5