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The hotel is fine. The view is great the rooms are clean. The service is great... The google map is wrong (TripAdvisor map is correct). The google maps show the hotel being in the town. It is NOWHERE near town. You NEED a car. We...More
Thank Matt G
Response from Humberto A, eCommerce Manager at Hotel Lavas TacotalResponded 17 January 2018
Thank you for rating us and sharing details of your stay with all of us. We are happy to see you had a pleasant stay and that our services and facilities were of your liking.
We have checked and got in contact with...More
I have never come to a hotel with 7 guests and have a receptionist tell me at 5 pm, she has to see if there is a room for me.
When I point out that is 5 pm and have a meeting for another activity...More
Response from Humberto A, other at Hotel Lavas TacotalResponded 3 weeks ago
We are always very careful and do not overbook thinking on our clients' We know is very complicated to be altering the travel plans of our customers. This was not your case though, we did have a room available for you and was...More
We stayed here as part of a group tour. The view was absolutely beautiful and the staff very friendly. The rooms were clean, but could definitely use some updating. The mattresses look like they were from the 1980s and felt like it too. The water...More
Response from Humberto A, eCommerce Manager at Hotel Lavas TacotalResponded 30 June 2017
Thank you for sharing details of your stay with all of us here on TripAdvisor. Is for us very important to hear about our clients´ experiences, we listen to every observation and work on them to be able to offer a better service...More
Lavas Tacotal is a good mid-range option in a town where everyone charges too much in exchange for to few services and quality. Lavas tacotal is a no-thrills but friendly place with great views on the Arenal Volcano.More
Response from Humberto A, eCommerce Manager at Hotel Lavas TacotalResponded 22 April 2017
Thank you for selecting us during your visit to La Fortuna, we are glad you had a good stay and that our services and facilities were of your liking.
Our staff will always make you feel welcome and will make sure you have...More
The grounds are beautiful, the breakfast was pretty good, and I'm told there's a great view of the volcano however it was pouring buckets the entire time we were here and we couldn't see anything. The storms were so bad that the hotel (and all...More