First thing I want to mention is the employees there were amazing! They were all so nice and professional. I give their customer service 5 stars. Their breakfast was delicious and the room I stayed in was cute. Now the reason why I give it a 3 star is because the first few hour I got there I decided I wanted to shower since its really humid and I was sweating all day I needed to rinse off. We’ll the warm water was completely off. I don’t know if there is a certain time of the day the hot water is shut off or lot I decided not to ask and didn’t shower. Also something I notice after a few hours I smelt something that was faint but wasn’t strong. While I was getting ready to go to the beach the smell got worse and I notice it started to smell like poop. I understand that the sewer system is not the greatest and I understand and respect that. I go to Mexico every year and their see system is the same. I’m used to this and I’ve been to Costa Rica 3 times already. Well this smell was not coming from the bathroom. I tried to ignore it since I didn’t know where it was coming from. While I was getting ready to do my hair I grabbed my hair brush from my wife’s backpack that was sitting on the chair and when I bent over the smell was so strong. It was coming from the couch and I immediately felt uncomfortable. The smell got worse through out the night and was so unbearable I was up at 6:30 am and needed to leave the room. I know I could of mentioned all of this to the staff but I was already exhausted I had been in Costa Rica a week already and it was just one night. I still had a full week ahead of me in Tamarindo. It wasn’t too bad just would go their again.…
The staff and people here were super nice and friendly! The breakfast food was really good along with the breakfast staff including, Melissa, Maricruz, and Max. Nice and clean resort, cleaning staff did a great job everyday too. Beautiful pool.
I had a great stay at this hotel. The staff is so nice and helpful with everything I need. Andres at the bar is so helpful and fun. He makes it so worth it to be staying here in addition to the other great staff. He helped with my Spanish as I'm learning and has been a joy to be around. Everyone here has such a good attitude and no matter what are so helpful. I would love to stay at this hotel again on another trip! Thanks Andres and Adolfo, who helped me find a doctor, and the other awesome staff!
My cousins and I were here for 9 days and it was definitely the best vacation we had all thanks to Andres and Keyle who work at the bar, they made it such a fun time and are incredible people to talk to and spend time with while at the pool. I would recommend the hotel to anyone planning to visit. They also have partys every Friday with amazing music, it was a great time. Thank you to both of them for making our vacation 10x better.
Staff was incompetent. Not friendly at all…They were insects in the bed and all over the room. You need to take a reservation and chose your breakfast the day before. They did not give us beach towels. They even lost our tennis shoes. BUT, the party was nice and walkable to the beach
We searched many locations and have stayed in other parts of Tamarindo, but this BW was the best property for our family. It has an amazing waterfall pool bar and a great scenic lookout. It is safe and quiet for resting. The breakfast is great and the staff are service oriented. The Salty Sols surf school was better than I expected for being included in our accommodation price. The water equipment is included for ocean activities. The selection is hands down the best in the area and Eric is a friendly, helpful instructor. This really is a one stop location. We only left for excursions and nightly food.
This hotel was so disappointing that it became a running inside joke between my friends. For context, my friends and I are young and have very low standards for hotels, but this one did not meet them. Let me make a list of the laughable, negative aspects of this hotel. - We were promised beach chairs and umbrellas as per other reviews and their website and upon arrival were told that the management ordered beach chairs that were currently "lost in shipping". This is so unacceptable as we then had to pay $40 a day for external beach chairs. - The whole hotel was severely lacking in beach/pool towel quantity. The front desk would never have clean towels. When we asked, they made us hike up a large hill to the pool to get towels there, only for the pool to tell us only the front desk had them - The breakfast was absolutely inedible. The worst eggs I have ever had. Also, we had to make "reservations" for breakfast a day in advance because there was limited seating. On one of the days, we got breakfast delivered in our room and asked that it come at 8 am. At 8:30, the breakfast still didn't come. We called the front desk and they said they knocked on the door and no one answered. Very confusing because we had been by the door the whole time waiting. - The room looked nice overall but the door to the patio wouldn't close fully, leading to a steady stream of ANTS for our entire stay. - The wifi worked in the common areas but not in our room, which was annoying when I had to take a virtual covid test to travel. - The location is walking distance to town, but the block between town and the hotel is unlit and does not have sidewalks. Giving it 2 stars instead of 1 because the price was very affordable for Tamarindo. Usually, I would say that you get what you pay for. However, this hotel gave us even less.…
So, I stayed here during a personal family matter. Not a vacation. I was not in a pleasant mood upon arrival. I caught COVID-19 on the way here in an airport in the U.S. The staff went above and beyond to help me through an unforseen quarantine process. I was blown away by how much help they provided. They checked up and offered so many additional services daily!
Fridays night is the party in hotel bar (Monkeys)-open for all public and music until 2.30 am(impossible sleep)…add in Saturday they have wending ….we cant sleep again. The breackfast is limited and poor. “Old fashion” Hotel
This hotel has clean, spacious rooms with hot water and balconies. The outdoor pool is gorgeous with an excellent view of the beach. Breakfast is delicious. Very well located close to the beach and amenities.