Before the Pandemia... I visited the place often! Nice location, nice place to chill, watch the sunset and have a great meal! This time I visited, I was shocked with the prices, the new administration wasn't that pleasant.
The website and TripAdvisor post I find deceiving. Property is nice but near a public parking area that is loud and raucous…. Not “quiet” like the website offered. Our room looked NOTHING like the images on website. Small window that made us feel like we were staying in a creepy uncles basement. Lighting very poor. It was clean and beds were comfortable though.
Stayed here with my family of four including two teenagers for one night. The first level of the hotel is lovely. The pool is pretty and there is a restaurant that adjoins this area and connects it right onto the beach. It’s a short drive to downtown Jaco, but I noticed some bikes on the property, so I imagine one can rent them to bike there as well. So these things were great. The reason for my average review is the quality of the room and the service. I walked into our room on a sunny day and found that it was very dark. I was confused about how that could happen until I realized that the hotel constructed a wall in front of the window, allowing no sunlight to actually get into the room (the wall appears to be for an extension for offices of the hotel I believe, but it doesn’t really matter what it’s for - it just doesn’t make sense why a hotel would do that). So at noon, we needed to turn on the lights in the room just to see. Another odd design decision was to put the toilet up on a platform above the rest of the bathroom and shower. Neither one of these things was that big a deal for one night, but they would have bothered me a lot if I was staying here for multiple nights. The other off-putting thing was that when my daughter asked the manager for an extra towel (so she could tie up her hair), he refused and told her that there is only one towel per guest. Seems petty, but this gives you a sense for what you will get here. Visually, the lower level has 5-star appeal, but the rooms and service leave a lot to be desired.…
This hotel was amazing!!! It is walking distance from the beach, has a pool and a bar. It is a small resort but the staff really make you feel at home. My wife and I stayed here during our honeymoon and they were nice enough to decorate the entire room with flowers. Angel in reception was awesome he really made our stay better by making this easy and being very kind and attentive to us. Josebeth at the bar was giving her all and serving tables with the best attitude and kindness possible. She was full of energy and gave us great service. We were even sad to leave our room which had a ceiling shower, a private balcony and a jacuzzi. Not to mention that it is a few minutes from the main streets of Jaco. Very lovely stay will come back for sure
CHECK YOUR CREDIT CARD BEFORE YOU LEAVE RESORT. Had a wonderful vacation in February 2020. The staff was fabulous and we enjoyed ourselves. However, when I returned home I realized I had been charged twice for the room. I have been trying unsuccessfully for two months to get a refund. The hotel's response is to get the refund from Jet Blue Vacations, (I originally booked hotel and flight through them), and Jet Blue is telling me I need to get from the Hotel. It has been very frustrating and for two month I am still out over $600.