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InterContinental Costa Rica at Multiplaza Mall

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In Front Of Multiplaza, Shopping Center, Escazu 11856-1000 Costa Rica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (668)
360
Panoramas (25)
Room & Suite (506)
What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 26/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Costa Rica at Multiplaza Mall
Updated 26/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 12 hotels in Escazu
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Kids pool
Airport transportation
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English, French, Spanish

Location

Full view
61Somewhat walkable
Grade: 61 out of 100
51Restaurantswithin 1 km
3Attractionswithin 1 km
1612Reviews28Q+A100Room tips
Traveller rating
  • 846
  • 473
  • 154
  • 75
  • 64
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Popular mentions
Justin W wrote a review Apr 2021
Rustington, United Kingdom293 contributions175 helpful votes
Stayed here for 2 weeks and the standards have slipped since my last visit in 2019. Most disappointing is the lack of COVID controls, for the entire stay (despite raising comments) none of the sanitisers in the tower (Club) elevators worked, nor on floor 7 & 8 by the elevators. As a high footfall area this is pretty critical. The temperature machine was never verified by employees by The Market, nor did many guests use the sanitiser. On checking in your given options on how you would like your room serviced. I opted for just a refresh (towels / amenities) and had to chase day after day to get any service / replacements. I was also overcharged $200 for mini bar purchases that had to be corrected, check the receipts as there is some sort of scam here. The service for breakfast was hit and miss, unless of course your a CR then fully attentive. Orders invariably wrong and a very long time to be prepared. Cannot complain about the rooms, nice one bed suite, comfortable beds and fresh linen.
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Date of stay: April 2021
Value
Cleanliness
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1 Helpful vote
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Response from IHG Service, Other at InterContinental Costa Rica at Multiplaza Mall
Responded 29 Apr 2021
Hello jaydogzj, Thanks for staying with us and for leaving a review. I am very happy that you liked the room and found our beds comfortable. We support the glamour of Intercontinental Life, but we failed you. I am sorry to hear about the lax observation and implementation of the health and safety protocols. I am also sorry to hear about housekeeping service not fulfilling your request for room refresh. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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Spirit Bear wrote a review Jan 2021
Wokingham, United Kingdom246 contributions70 helpful votes
+1
We stayed at the Real International in San Jose at the Multiplaza Mall for 2 nights over New Year 2020. We booked a Club room but unfortunately due to covid the Club Lounge was closed and therefore we were given a discount from our bill at the end to compensate for this. The check-in was an easy process with helpful staff talking behind perspex screens. The Club room was spacious and had a very comfortable King sized bed with crisp cotton sheets. There was a large bathroom with a bath and separate shower cubicle and toilet. Fresh fluffy towels were provided each day. Complimenatary shampoo, soap and body wash was provided and the hair dryer was a lovely ionic one that made my hair feel really soft (will now go and buy one!) The room had very efficient air conditioning that you can control yourself and it was not loud. The breakfast buffet in The Market Restaurant had a huge choice of hot and cold food, fresh bread and pastries were all ordered individually in front of the buffet (because of covid, to avoid shared serving utensils being used) and we thought it worked very well to ensure everyone's safety. Fresh coffee and juice was served and we had to advise them in advance of hte time we wanted breakfast so that it could be spread out for social distancing. Everyone in the hotel (guests and staff) wore masks and complied with the regulations because of covid. The room was very quiet and we didn't hear any noise from other rooms. We spent 2 days at the poolside and really enjoyed relaxing on a sun lounger and complimentary thick towels were provided by the pool in individual bags from being cleaned. Music was played outside on speakers which was also added to the atmosphere. We ate lunch/dinner mostly in the Lobby bar area because the menu was perfect for us with drinks. The Club sandwich is so big that it can be shared between 2 people - can recommend this freshly prepared sandwich with meat, egg and salad with chips that were perfectly hot and crunchy. the tables were split apart for social distance. Sport was played on big TV screen in the Lobby area but weren't loud. (We didn't use the ajoining restaurants but they certainly looked good if you wanted a steak or sushi). Overall, we enjoyed our stay here and the hotel had made good efforts to make it feel Christmassy with huge Christmas decorations in the reception area and had a lovely decorated Christmas tree in the middle. My husband used the gym and this had to be booked at a set hour for this. He said that the gym was good and the equipment in good condition and the restriction of people in the gym was because of covid. Towels were provided but there was a lack of disinfectant to wipe the equipment down after each use. When we checked-out they quickly called a taxi to take us to the airport (20 mins away) at San Jose which was only $30. We would recommend this hotel to others especially being so close to the Juan Santamaría International Airport and having all the facilities we needed as well as a high room standard, great food and service.
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip: Quiet rooms in the Club Level, Quiet air-con, great food choice and pool
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2 Helpful votes
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sawadeeka1977 wrote a review Oct 2020
San Jose, Costa Rica48 contributions13 helpful votes
I am at the Interconti to enjoy the famous breakfast at The Market. You can maybe guess from the pictures my disappointment. The place is a joke and this is my American breakfast for 20$ . Thanks Interconti for making this “special” A 2 star hotel lifts up to higher standards and covid is no excuse!
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Date of stay: October 2020Trip type: Travelled solo
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Response from IHG Service, Owner at InterContinental Costa Rica at Multiplaza Mall
Responded 5 Nov 2020
Hello Sawadeeka1977, Thank you for letting us know about the breakfast. I will forward your review to our restaurant. I'm sorry that it did not meet your quality expectations. We always do our very best to ensure a pleasant and luxurious stay for all our guests. I hope you can accept an apology. I want to express our gratitude for making us your choice and staying at our property. I have sent you a PM to talk a bit more about it. I hope you visit again. That way, you will be able to see the changes based on your feedback. Alejandro G. Case Manager IHGService
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123TiinaK123 wrote a review Jul 2020
Tallinn, Estonia11 contributions
This hotel is real selling label because it situate near Multiplaza mall. Really good clean hotel. During January-February reccommend for EU people visit Costa Rica, and if you have enough budget- then choose hotel near Multiplaza.
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Date of stay: February 2020
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kozmuch wrote a review May 2020
London, United Kingdom36 contributions53 helpful votes
This is one of my all time favorite hotels! I visited Costa Rica for business and Real Intercontinental was definitely very nice surprise. I was located in tower (rooms that have elevator next to spa, not in lobby) and room was very spacious, also had an amazing welcome plate with cheese, ham and fruit. Britt coffee in room was another great plus, also housekeeping couldn't be better. Spa/pool area is very clean, very tropical feel. Breakfast was breathtaking, their fruit and coffee is just too delicious. From check in to check out experience at this hotel has been amazing (and I am Marriott person!). Definitely will be back.
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Date of stay: October 2019
Value
Location
Service
Trip type: Travelled on business
2 Helpful votes
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PRICE RANGE
US$174 - US$280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
real intercontinental hotel and club tower costa rica, intercontinental hotel escazu, real costa rica intercontinental
FORMERLY KNOWN AS
Real InterContinental Costa Rica at Multiplaza Mall
LOCATION
Costa RicaProvince of San JoseSan Jose MetroEscazu
NUMBER OF ROOMS
372
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Frequently Asked Questions about InterContinental Costa Rica at Multiplaza Mall
Which popular attractions are close to InterContinental Costa Rica at Multiplaza Mall?
Nearby attractions include Multiplaza (0.6 km), Ximena Esquivel Jewelry (1.1 km), and Grand Casino Escazú (0.3 km).
What are some of the property amenities at InterContinental Costa Rica at Multiplaza Mall?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Costa Rica at Multiplaza Mall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Costa Rica at Multiplaza Mall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Costa Rica at Multiplaza Mall?
Yes, parking is available to guests.
What are some restaurants close to InterContinental Costa Rica at Multiplaza Mall?
Conveniently located restaurants include Pimento, Bar Zambra, and Nau Sushi Lounge.
Are there opportunities to exercise at InterContinental Costa Rica at Multiplaza Mall?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does InterContinental Costa Rica at Multiplaza Mall have airport transportation?
Yes, InterContinental Costa Rica at Multiplaza Mall offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Costa Rica at Multiplaza Mall?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Costa Rica at Multiplaza Mall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Costa Rica at Multiplaza Mall?
The staff speaks multiple languages, including English, Spanish, and French.