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Real InterContinental Costa Rica at Multiplaza Mall

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#6 of 16 Hotels in Escazu
Certificate of Excellence
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Real InterContinental Costa Rica at Multiplaza Mall
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1,080 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental Costa Rica at Multiplaza Mall
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Showing 734: English reviews
North Wales, Pennsylvania
Reviewed 18 October 2016

I'm starting with what annoyed me, the air condiitoner is fully restricted, you can just set the temperature(19 degree celsisus the lowest temp allowed) but it never reached it... My wife and I woke up in the middle of the night swetting, it just got cold during the day. This hotel is in a very good area in front close...

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Helpful?
Thank Gary_Fonseca
Ricardo M, Room Division Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Gary_Fonseca I am sorry that the AC was not working properly, it is our commitment to meet our guests expectations. We will verify our internal procedures to find out what exactly happened, if you have more feedback concerning this situation, please contact me at Nathalie.tosso@r-hr.com Thanks for the positive observations regarding everything else that you mentioned. We hope you...

Escazu, Costa Rica
Reviewed 12 October 2016

The reason I stayed here was only because I had a free weekend in the Tower Rooms, because I'm a member of the spa. I can only speak for the Tower Rooms which were very clean, the bathrooms large with separate soaking tub and shower, amenities galore and a good nights sleep. There was a gentleman in the club lounge...

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Helpful?
4Thank LadyDiana65
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear LadyDiana65, Thank you very much for taking the time to comment on your last experience in our Hotel and our SPA. We are very sorry to hear you have encountered a serious of inconveniences mostly in our SPA InterContinental in your last stay. This behavior does not represent our company and much less our team, since our only purpose...

Montreal, Canada
Reviewed 11 October 2016

Was at the hotel for a 3 day conference (not staying there as beyond my budget). The hotel is luxurious, well designed and well staffed. The multi-purpose rooms accommodated our large group easily and in confort. The multiple restaurants made lunch breaks convenient. Being located just across the street from the Multiplaza Escazu was great (food court and shopping). Overall...

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Helpful?
Thank AlainM69
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear AlainM69, I am pleased that you enjoyed staying at our hotel, it is great that you took advantage of having a mall next door. Multiplaza is great for shopping and grabbing a bite. It is great that you found our conference rooms very useful, we are the hotel in Costa Rica with the largest convention center. I hope you...

San Jose, Costa Rica
Reviewed 11 October 2016

So peaceful, great beds to sleep for hours! I was so tired and stressed due to daily activities that I chose this Hotel in order to disconnect myself and have a great time with my partner. Excellent food!

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Helpful?
Thank melinegris71
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear melinegris71, It pleases me to hear that you had a great time during your stay at our hotel, it truly is a great place to relax. I recommend that next time that you are here to try our spa, you will truly love it there, our massage therapists are the best. I hope you visit us again soon. Best...

Denver, Colorado
Reviewed 10 October 2016

I spent 5 nights/6 days here. Hotel is clean and staff was nice. I really thought the cost was expensive. The building is old and the rooms were ok. They were clean, but you can tell this is an old property. I am glad I stayed here, but would not stay again. Restaurants (on site) are expensive. Property is close...

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Helpful?
Thank branden7
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear branden7 I am glad you found our staff to be very nice and that you made use of our proximity to Multiplaza Mall. In all of San Jose you wont find a Hotel with 5 different restaurants, or with a world class mall next to it. I hope you reconsider your thoughts and you stay with us again. Best...

New York City, New York
Reviewed 5 October 2016

I came to Costa Rica for 4 weeks for relaxation and serenity. My first stay was here for 2 nights to get over jet lag and just relax. The room was ok, however there was mold in the bathroom, and some stains on the bedding. I immediately scheduled a massage that evening and the next evening. The deep tissue massage...

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Helpful?
3Thank daforbre1234
IHGService, Guest Relations Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear daforbre1234, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding the condition of the room you were...

Reviewed 1 October 2016

Stayed here 6 nights. I had stayed on the other coast before and loved it. Here I was not very impressed. It was nice but nothing to write home about. Too Pricey for what you get. Mold around tub...wasn't happy about that. Food was just ok.

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Helpful?
6Thank Mrs_Idell_B
Ricardo M, Rooms Division Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Idell Ballerina B I am sorry to hear about the situation you had with the tub in your room. It is our mission to meet the expectations of our guests. We will analyze the situation by reviewing our internal processes, we will find out what happened, so it doesn't persist. If you could please provide us with more feedback,...

Reviewed 30 September 2016 via mobile

I've stayed for 5 nights a week ago and was a different experience. The hotel, I mean the actual building and it's services are pretty good. Basically what you expect of this kind of hotels however the staff members are far what I expected. No basic attention such as a bellboy at the front desk to help, my girlfriend and...

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Helpful?
3Thank Roy A
IHGService, Guest Relations Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Roy A, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with the fair overall rating you have given and for your kind regards toward our hotel in general, I regret to learn that the level of service rendered by some of our hotel staff members may have fallen below...

Atlanta
Reviewed 26 September 2016 via mobile

I stayed here for 5 nights and overall had a nice stay. Area/Grounds: The Multiplaza Mall across the street was convenient with different types of stores, including a pharmacy and grocery store. The hotel grounds were very well kept and I felt safe walking around them alone at night (inside and outside). My room (4th floor) faced the pools and...

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Helpful?
Thank 1TravelinLite
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear 1TravelinLite Thanks for staying with us and for the positive review. I agree with you in regards to our breakfast buffet, it really is the best you will see, the Market is a great restaurant with an innovative concept. You also mentioned how convenient it is to be located next Multiplaza Mall, it is perfect to do some shopping....

Houston, Texas
Reviewed 25 September 2016

Came here for a conference. The hotel was very nice. We stayed n the towers next to the spa. Our view was of the mountains, we would have preferred a view of the pool area. The restaurants are varied from Steak and lobster (later review) italian and sushi with a all purpose area called the Market that has buffet breakfast...

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Helpful?
Thank Mel and Margare... G
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Mel and Margaret G Thanks for choosing our hotel for your stay, it seems like you really got to know every corner of the hotel and you seemed to like every bit of it, this pleases us. Also I noticed you tried out the restaurants, my favorite is Factory by the way. Next time you come, if you need...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The InterContinental San Jose at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose’s most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Alfredo Trattoria. The hotel´s full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, vapor baths or an array of other relaxing massage treatments. The hotel´s updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler; with streaming speed internet, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvre. Real InterContinental San Jose at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: $241 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Reservation Options:
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Province Of San Jose - Escazu
Hotel Style:
#3 Green Hotel in Escazu
#3 Business Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 5th floor so the room was very quiet and away from traffic.”
 of 5 bubbles elderlygourmet, 26 Nov 2016 | Read review
“All the rooms seem excellent, but go for one overlooking the pool”
 of 5 bubbles graham201622, 10 Nov 2016 | Read review
“Ask for a room in front of the pool, the view is amazing”
 of 5 bubbles MysteryRJ, 5 Nov 2016 | Read review
“Standard room or luxury tower”
 of 5 bubbles coolforest, 1 Nov 2016 | Read review
“If you want an even better experience, go the executive tower, you will get a happy hour to start your evening and it's less crowded.”
 of 5 bubbles Gary_Fonseca, 18 Oct 2016 | Read review
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