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Real InterContinental Costa Rica at Multiplaza Mall

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#5 of 16 Hotels in Escazu
Certificate of Excellence
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Real InterContinental Costa Rica at Multiplaza Mall
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1,157 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental Costa Rica at Multiplaza Mall
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Showing 788: English reviews
Statesville, NC
Reviewed 8 September 2015

This has become our home away when in Costa Rica. The staff is simply magnificent and the service overall is the best a 5 star can offer. If ever in San Jose, this IS the place to do business, go to dinner, visit with friends or just have a nice relaxing couple of days. Food and services are beyond expectations...

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Helpful?
1Thank David S
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear David, we are thrilled with your delightful comment about your new home in Costa Rica. Every day our staff does a great job to reach your expectations. We are glad that you and your wife took some of your time to relaxing. Another goal that we have is to give the best rest and that’s why your wife couldn't...

Beeville, Texas
Reviewed 4 September 2015

What can you say about the Inter....The hotel brand really speaks for itself. The Hotel itself is phenomenal. Not to say the pool, It is perfect for familys, it has multiple pools and the ambiance is both fun and romantic. The gym is great for any workout level. Rooms are clean, nice and with plenty of room. I would recommend...

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Helpful?
1Thank andrea C
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Andrea, we are really happy that you enjoyed your wonderful stay in our InterContinental Hotel. Your point of view is very important to us because it means that we have reached your satisfaction. We are looking forward for your next visit. Ricardo M.

Costa Rica
Reviewed 1 September 2015 via mobile

I had sohigh hopes to do an event here, so so dissaponinted, nothing was right. I felt that they were doing me a favor, from the begining. Sales persona was not corteous nor helfull, only waitting to increase budget, common $250 to hang fourbanners??? Service staff awful, at the end charging for 100 more drinks services that were not there....

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Helpful?
Thank Haehner
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, I am very concerned about the inconveniences experienced. I will take care of your case personall, immediate actions will be taken to avoid similar situations. My biggest concern is not meeting your expectations and full satisfaction. Please accept my most sincere apologizes and an invitation to meet you and discuss details to improve. Ricardo M.

London, United Kingdom
Reviewed 26 August 2015

We were offered an upgrade to the Tower for $75 a day which was exactly the cost of breakfast for 2 people and wifi, both of which are free for Tower residents. I'm glad we took it as the rooms are better and bigger and it feels a bit more secluded from the hustling bustling lounge which you can enjoy...

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Helpful?
2Thank Scuderia_gal
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we are very happy by reading your nice comment where we can see that you enjoy your stay in our beautiful rooms at the club tower. Our location is strategic because we are in the best area of San José right next to biggest Mall of Costa Rica. We look forward for you next visit. Ricardo M.

San Jose, Costa Rica
Reviewed 24 August 2015 via mobile

For business reasons this hotel is one of the best in Costa Rica. It's located in a good area close to all the office-centers in San Jose, also in front of the hotel is Multiplaza, a mall with a lot of options for shopping and entertainment. The bar is cozy and for sure you will have the opportunity to meet...

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Helpful?
Thank TatianaRodriguez
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Tatiana, thank you very much for taking the time to share you nice comment on this site. Our hotel is an excellent option for business because of our location and conference center. We are looking forward for your next visit. Ricardo M.

San Jose, Costa Rica
Reviewed 19 August 2015 via mobile

Friendly staff, comfortable hotel, clean and poshy. I love it. I recommend it. Plus they have great restaurants. The executive l I unge and breakfast is fairly good as well. The pool is quiet, they have a gym, overall I enjoyed it.

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Helpful?
Thank bfpcr
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we are glad that you enjoyed our entire hotel. Our staff is doing an excellent job providing you a personalized and friendly service. We hope to have soon with us. Ricardo M.

Atlanta, Georgia
Reviewed 17 August 2015

This is a nice hotel that is so clean and with a bi-lingual staff. I was greeted with a smile by all that we came in contact. I reserved a Club Tower King Room but was upgraded to a King Suite with a nice view of the mountains. The food in the lounge was tasty but if you go too...

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Helpful?
Thank tony893
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Tony, we are glad that our staff did such a great work, for our group the most important thing is your satisfaction, on each area you visited is the same philosophy that’s why everybody greeted you with a smile. We are looking forward for your next visit to have the opportunity to serve you again. Ricardo M.

San Jose Metro, Costa Rica
Reviewed 14 August 2015 via mobile

Excellent experience, we stayed there for the weekend, service was great, food was awesome, but I want to point out the Oustanding service I received from Gilberto Gondola at the time of doing my reservation!!! When I told him that I was spending my birthday at the hotel he got us the best room we could and I even had...

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Helpful?
Thank Eric T
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Eric, we are thrilled about your wonderful comment regarding your last stay in our property. We are really lucky to have Gilberto on board. He is a great colleague who gives his best every day. We hope to have you very soon with to serve you as you deserve. Ricardo M.

Scottsdale, Arizona
Reviewed 12 August 2015

I had several people tell me this is the nicest hotel in San Jose, and I believe them. Beautiful grounds, lovely room, helpful staff. Restaurants are nice and not too pricy, although I'm not sure why I needed a reservation for a nearly empty Factory restaurant. Oh well, went over to the Marketplace and had a nice dinner. Breakfast was...

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Helpful?
Thank koho1954
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Koho, we are very thankful to the people that gave you the nice advise about us and thank you for choosing and giving your confidence to Intercontinental for your stay in Costa Rica. Our Steak and Lobster Restaurant, Factory is a little small and at the same time is amazing, that’s why is full almost all the time. Ricardo...

Denver
Reviewed 12 August 2015

Was attending a conference at the hotel. The hotel staff are bi-lingual which is a big plus. We were treated very well by all of the staff including housekeeping. The restaurants are all very good. The Market was our favorite, great breakfast buffet or order off menu. It is open 24 hours. The fitness center has, stationary bikes, elliptical trainers,...

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Helpful?
Thank BJGDenver
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, We are grateful to see your kind comment on tripadvisor. We are glad that you enjoyed each facility of the property. Everything in our hotel is made to satisfy all the needs that you may have and exceed your expectations. We are looking forward to have you again. Ricardo M.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: $277 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Reservation Options:
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Province Of San Jose - Escazu
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
16 questions
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Zimmerman, Minnesota

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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have two sections, the one near to the spa has better rooms.”
 of 5 bubbles szabohzl, 22 Feb 2017 | Read review
“I'm in 441 and the western sunset view is amazing and it is very quiet.”
  • Iron, board, and a safe.
 of 5 bubbles Bethsbeach, 15 Feb 2017 | Read review
“Suggest the original main part of the hotel with a room facing into the pools and gardens.”
 of 5 bubbles les52, 13 Feb 2017 | Read review
“Rooms closer to the atrium have a shorter walk to the elevators.”
 of 5 bubbles tonyr21, 11 Feb 2017 | Read review
“Rooms in the Tucan wing have great views”
 of 5 bubbles tunamate, 30 Jan 2017 | Read review
5 of 5