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I stayed at Sheraton due to recommendation from my business contact in Costa Rica. I travel regularly and I was very impressed with the level of service, cleanliness and overall facilities. The staff is extremely friendly and very attentive. When needed, they would speak in...More
We were treated like prince and princess!
We were located on the SPG floor with access to the VIP happy hour and breakfast. The view was breathtaking and the service was perfection.
We enjoyed the spatious room and luxurious bathroom.
All around the hotel, the...More
We stayed here two separate nights on our trip to Costa Rica, our first night in Costa Rica and our last night before flying out. Both stays the rooms were very clean, nice bathrooms and showers with good water pressure. The beds were comfortable for...More
Even though I am a Platinum SPG member, I don't need much to be satisfied during a stay. Cleanliness, privacy, friendly service, and quiet are all I expect.
The first two - cleanliness and privacy - were spot on. No complaints there.
Unfortunately, this hotel...More
Thank Andrew A
Response from Hotel S, Manager at Sheraton San Jose HotelResponded 3 weeks ago
Thank you very much for staying with us and for sharing your opinion. It was disappointing to know that your stay with us fell short of your expectations. Our aim is to provide all guests with an unforgettable hotel experience and your honest...More
Although my reservations were for a King size bed, ( the only option online) I was given a room with 2 beds. But, I still received Club Level access and the included afternoon snacks and hot breakfast. Service throughout was good. Room was quiet, modern...More