Holiday Inn San Jose la Sabana, an IHG Hotel
Km 3 Autopista General CAñas Plaza Irazú, San Jose 10107 Costa Rica
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About
#22 of 98 hotels in San Jose
Location
Cleanliness
Service
Value
Known as one of the best hotels in the downtown San Jose Costa Rica area for business and leisure travelers, Holiday Inn San Jose La Sabana offers an enviable location in the business and entertainment district, comfortably stylish guest rooms, and warm, attentive service considered to be the best in the area.
Located just 15 minutes from the Juan Santamaria International airport and 10 minutes from downtown San Jose, our hotel features a bright, fresh ambiance that immediately puts the mind at ease.
Discover what sets us apart from the usual San Jose hotels the moment you arrive in our vibrant, modern, and welcoming lobby. Settle into comfortable, amply spaced rooms appointed with the best fast, free fiber optic Wi-Fi, flat-screen televisions, and private balconies with views of the pool and gardens. Get invigorated with a workout in the fitness center or lounge by the outdoor pool surrounded by beautiful landscaping.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Children Activities (Kid / Family Friendly)
Airport transportation
Electric vehicle charging station
Secured parking
Wifi
Hot bath
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Business
Languages Spoken
English, Spanish
Location
54Somewhat walkable
Grade: 54 out of 100
24Restaurantswithin 1 km
1Attractionwithin 1 km
Km 3 Autopista General CAñas Plaza Irazú, San Jose 10107 Costa Rica
E-mail hotel
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224Reviews4Q+A23Room tips
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Hotel's Favourite
If you're looking for a gym with your hotel stay, this is as good as it gets. Complimentary use of the Gold's Gym connected to the property! AND - three great restaurants to choose from, a huge pool, balconies, complimentary parking all add up to a five star review. My only complaint was that one of the front desk staff had attitude, but that's a quibble.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Not a bad hotel. I wouldn’t want to spend much time there which you shouldn’t of you visit San Jose. We had 4 ppl, 2 adults and 2 kids. They only gave double beds, so if you are big like me, you’ll need your own bed. All rooms are same size too apparently as I wanted to get larger room. But overall, decent enough to stay.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofía Espinoza Alvarado, Marketing at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 19 Jan 2023
Dear TheBillder, thanks for sharing your comments. We are glad that you felt so satisfied with your experience at our hotel. Our hotel has different categories of rooms that have different sizes of beds, layout of space, amenities (refrigerators, hair dryer, iron, etc)and prices. You can choose the one you prefer when making your reservation. We are sorry if the size of your bed wasn’t what you expected. We hope it haven’t represent an inconvenience. Our hotel is always in constant renovation, making sure that we’ll offer a very plesant stay at our hotel. It was a pleasure having you as a guest. We hope to see you again in the very near future. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Still trying to check in, had reservation through Expedia. We got here at 09:00 and was told to return at 14:00, at which time they gave us keys to a room with a bed not made, some dude obviously masturbated and left tissue all over the floor, and the shower was just used. Not to mention the room stank! Potential customers beware.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofía Espinoza Alvarado, Marketing at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 3 Dec 2022
Dear Stan1320, thank you for sharing your comment. We are sorry if your experience was not what you expected. We are very distressed to know that you received a dirty room, this has not supposed to happen under no circumstance. Please accept our sinceres apologies for this mistake of our staff and for all the inconvenients this caused you. We assure you that we are going to take your comments into account and we will check, immediately, all the aspects involved in this case, to avoid this situation from happening again. We are truly committed to provide our guest the best experience. We would deeply appreciate it if you would give us the opportunity to serve you again. Warmest regards. Marjorie Espinoza. Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am writing this review for two reasons, one is to thank all the staff at the hotel. It might not be rated 5 stars but service makes up for the ratings. Now my second experience is with the sport bar within the premises. I have been coming to the hotel for 4 years. Service is excellent moderate prices and makes you want to come back. Now for October 2022, I attended S bowling tournament, and have had the time of my life. Chichis Staff awesome. The mixologist A/K/A bar tender Kevin Awesome. The ladies that attend the tables: Amanda, Daniella, Dorca, Mary, and Ana make you come back. Now there is this I Guess manager, that he is not very friendly that makes the mood get dark, Why you have an awesome staff make them better. Empowerment is key to great staff and loyalty. I hope the owners read this and take action and recognize the efforts of the staff. If you are planning to go to San Jose Costa Rica, stay at the hotel or visit the Sport bar. Ask for the names I included you will feel at home!!!!! Love you guys! Not the little dude!…
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sofía Espinoza Alvarado, Marketing at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 20 Oct 2022
Dear saul m, thanks for sharing your kind comments. We are truly happy that you had a pleasant stay and especially, that you felt so satisfied with our staff's customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Thank you for the observations about the staff, we will take it into account and share it with our work team. We assure you that your feedback is extremely important and valuable to us. Thank you for staying all these years with us and choose us as your hotel. We hope to receive you again soon. It was a pleasure having you as a guest. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room #256 was an absolute dump. The bedding support was stained in numerous places. There were large scuffs all over the walls. Overall, the room looked like a dormitory of a quasi-military establishment. The shower control was almost impossible to operate, and difficult to turn off. There was debris of an unidentifiable nature adjacent to the toilet paper roll, as well as long stains I would prefer not to describe under the toilet paper dispenser. The floors were stained and dirty. We were there on the night of October 10, 2022. Had we not obtained this room as a result of a cancelled flight, we would have disputed the credit charge. We should have taken photographs. The hotel, in general, has the atmosphere of a convention center (which it may be) that is on its last legs.…
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Date of stay: October 2022
Value
Rooms
Service
Room Tip: Don't check in. Search for an alternative if you can.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Sofía Espinoza Alvarado, Marketing at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 20 Oct 2022
Dear johned357, thanks for sharing your comment. Please accept our most sincere apologies if your experience was not what you expected. We really apologize if you found the bedding support and the walls were not in the best conditions. We are sorry if the shower control didn’t work well. We truly apologized if the bathroom wasn’t properly clean, because both, our brand and our hotel have very high quality and hygiene standards which are always carefully followed and observed, so this has not supposed to happen. We are very sorry, we are going to share your comment with our staff to improve it immediately. Our hotel is always in constant renovation, making sure that the entire infrastructure will offer a very plesant stay at our hotel. Your honest feedback is extremely important and valuable to us, thanks to take the time to comment us. Best regards. Marjorie Espinoza. Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The foyer is attractive and the staff are magnificent. Nothing wrong with the room but it was a bit dated. Great pool area. A nice bar, Denny’s restaurant and gift shop in the hotel too. I could happily go back for two or three days. Might need transport.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofía Espinoza Alvarado, Marketing at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 5 Oct 2022
Dear TartanWanderer, thank you for sharing your comment. It’s wonderful that you found our hotel so comfortable, quite and clean. We are glad to know you loved our facilites as the beautiful pool, the gift shop, the Casino Bar and the 24h restaurant Denny’s, right next door. We are happy that you loved our customer service, we are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are sorry if you felt the room was a bit dated. Our hotel is always in constant renovation, making sure that the entire infrastructure will offer a very plesant stay at our hotel. Please accept our sincere apologies for all the inconvenience this caused you. Please accept our sincere apologies for the confusion with your reservation. Our guests' feedback is extremely important and valuable to us. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
check in was easy. had asked for a room overlooking courtyard and pool but was given one overlooking the parking lot. Very nice Best Western , room was quiet and clean. I was exhausted so it was very nice to just walk to Dennys in the hotel to grab a bite. The breakfast was very good, once i found the correct room. Something for everyone. Free Parking which was nice and easy to get back on the highway. Would definitly stay again.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofía Espinoza Alvarado, Marketing at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 5 Sep 2022
Dear flycatcher06, thank you for sharing your comment. We are happy that you felt so satisfied with our check in process, and that found it so easy and fast. It’s wonderful that you found our hotel so comfortable, quite and clean. We are glad to know you loved our facilites as the parking service and the 24h restaurant Denny’s, right next door. It’s great that you felt so satisfied with our amazing breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Please accept our sincere apologies for the confusion with your reservation. We are going to check what was the inconvenient and improve the system as soon as possible because our guests' feedback is extremely important and valuable to us. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is fine, a typical Best Western. Which is to say that it is not a Marriott or Hilton, but comfortable enough. I rated the hotel based on what I felt most people would think. But this place is definitely not for me. Noise was the biggest issue. First, it is located near a very busy highway interchange. Highway noise in general is annoying, but the engine braking by trucks is really aggravating. Also I was put in possibly the worst room in the hotel. Room 202, which is right in front of the hotel entry area. And since this hotel is "Bus Central" I had to listen to buses coming and going up to 7 or 8 an hour at times! So many tours picking up here. Dozens of people gathered in the lobby much of the time. And lots of noisy kids running around in the halls, as it is very much a family hotel. Breakfast area was very nice, but selection was poor in my opinion. I cannot eat eggs, and so choices were scarce. Lots of fruit though! Rooms are supposed to have a fridge, but mine did not (like others have mentioned). They did bring one to me quickly, but it was disgusting, and I had to clean it out. The shower drain was clogged, but they did resolve that quickly also. The safe did not function well, had to try 2-3 times always to close it. TV has no English channels (normal here in Costa). Pillows were quite lumpy and bed too firm for my liking. And the sink faucet pressure was very low. Overall condition of the hotel is fine, but the service was the best aspect. Most will be happy here, but I prefer a more adult, peaceful, and refined experience. I'll chose differently in the future.…
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mónica Sancho, Owner at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 18 Aug 2022
Dear RDG66, thanks for sharing your experience at our hotel. We are happy that you loved our customer service, we are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Your feedback is extremely important and valuable to us, we always want to provide our guests the best experience. We are really sorry if you felt your room very noisy. We are going to check it and look for ways to improve it. Our hotel is always in constant renovation, making sure that the entire infrastructure will offer a very plesant stay for our guests. We are sorry for any inconvenient this may caused you. We apologize if the breakfast wasn’t up to your expectations. Please accept our sincere apologies if the conditions of your room wasn’t the best. We are going to ask our maintenance staff to fix the damage, and offer our guests the best conditions. It was a pleasure being at your service. Thank you for choosing us for you stay. Best regards. Marjorie Espinoza. Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was perfect for our stay in San Jose. It is so pretty and well maintained, the staff is super nice and helpful and everything works perfectly. We're very happy with our choice and we will definitely be coming back :) We also loved the fact that the hotel has so many ammenities and spaces, such as a Denny's right inside the hotel! Super convenient :)
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mónica Sancho, Owner at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 14 Jul 2022
Dear Andreia C, thanks for sharing your experience at our hotel. We are glad that you felt so satisfied with our convenient location, near from the airport and from San José downtown. We are happy to know that you love our customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are happy that you found our breakfast service delicious, our Food & Beverages Staff are always striving to make it as varied and tasty as possible. It’s wonderful that you loved our beautiful facilities and enjoyed of a amazing experience with us. Thanks for staying with us, we hope to see you back again in the near future. Best regards. Marjorie Espinoza. Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Honestly? It's a best western. There was construction and we were put in a room directly below the work being done. BUT We were pleasantly surprised by the service. Great all around. Especially because we were leaving before breakfast due to an early flight. They did provide us with breakfast! Thanks so much
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mónica Sancho, Owner at Holiday Inn San Jose la Sabana, an IHG Hotel
Responded 16 Jun 2022
Dear Jessica G, thanks for sharing your experience at our hotel. Your feedback is extremely important and valuable to us, we always want to provide our guests the best experience. We are happy to know that you love our customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. It’s wonderful that you felt so satisfied with our “breakfast service”. Our hotel is always in constant renovation, making sure that the entire infrastructure will offer a very plesant stay at our hotel. We apologize for any inconvenient that our renovations may caused you. Thanks for staying with us, we hope to see you back again in the near future. Best regards. Marjorie Espinoza. Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$102 - US$114 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Irazú Hotel & Studios
LOCATION
Costa RicaProvince of San JoseSan Jose MetroSan Jose
NUMBER OF ROOMS
118
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Frequently Asked Questions about Holiday Inn San Jose la Sabana, an IHG Hotel
Which popular attractions are close to Holiday Inn San Jose la Sabana, an IHG Hotel?
Nearby attractions include The Void Hemp Concept Store (1.0 km), Cueropapel&tijera (1.1 km), and East Park (1.1 km).
What are some of the property amenities at Holiday Inn San Jose la Sabana, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn San Jose la Sabana, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn San Jose la Sabana, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn San Jose la Sabana, an IHG Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn San Jose la Sabana, an IHG Hotel?
Conveniently located restaurants include El Novillo Alegre - Sabana, Furca, and Sash Restaurant.
Are there opportunities to exercise at Holiday Inn San Jose la Sabana, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Holiday Inn San Jose la Sabana, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn San Jose la Sabana, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn San Jose la Sabana, an IHG Hotel have airport transportation?
Yes, Holiday Inn San Jose la Sabana, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn San Jose la Sabana, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn San Jose la Sabana, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.