We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Irazu Hotel & Casino

Show Prices
#19 of 85 Hotels in San Jose
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Irazu Hotel & Casino
BEST WESTERN Irazu Hotel & Casino
Panoramas (11)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

664 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 416: English reviews
Start your review of BEST WESTERN Irazu Hotel & Casino
 Click to rate
Richmond Hill, Canada
Reviewed yesterday NEW

We stayed one night before heading out to the Caribbean coast. It took a while for the shuttle to arrive. We had booked using Ecoterra Costa Rica and we're told that the driver would be waiting for us with a sign with our names on it on each we passed through customs. We were out by 8:30 PM and waited...

 Report
Helpful?
Thank yellowbuggie
London, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017

It was a pleasant experience staying at the Best Western Irazu Hotel and Casino. Good service. The room was large, clean. The Restaurant provided good meals, at a low price, which was provided free too us, included in our Reservation.. The pool was large and was clean. Appreciated the transportation provided by the courier service at the Costa Rican Airport,...

 Report
Helpful?
4Thank ghollingsworth79
About Hotel's Favourite Review
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear ghollingsworth79, thank you so much for posting your marvelous comments about our hotel. We are more than happy that your stay with us was such a pleasant and successful experience since nothing is more important to us than our guests' complete satisfaction. We are also delighted that you found our services so excellent (especially our transportation service) and that...

Reviewed yesterday NEWvia mobile

Good hotel, rooms with standard internal area and on my case, view to swimming pool and internal area of the hotel. Old stile furnitures as Best Western characteristics. There no restaurant at hotel so you can choose to take your meal in one of 3 restaurants available at common area.

 Report
Helpful?
Thank Thiago N
Reviewed 4 days ago NEW

I was in room 369, which didn't have the greatest view, but the room itself was always well kept, but had a stale odor. The Desk Staff, (especially Monserat & Dai ana) were the best part, as they were always helping and had to time to address any issues I had experienced The internet is very slow, and the water...

 Report
Helpful?
Thank Ernest T
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Ernest T, thanks for sharing your amicable comments about your stay with us. It make sus very happy and proud knowing that you are already part of our extended global family since you have stayed with us before. That is very rewarding because it shows us how much you like our hotel and find our accommodations comfortable and our...

Los Angeles, United States
Reviewed 4 days ago NEW

They need more staff in the front desk. Staff not very friendly, payed more attention to people on the phone than those customers waiting in front of her, not receptive to comment that check in process took too long and customers had to wait a long time just to get checked in. Stop making copies of people's passports, what is...

Review collected in partnership with Best Western
 Report
Helpful?
1Thank martinsL3184QK
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear martinsL318QK, thank you so much for sharing your review about your stay with us. There is nothing more important to us than our guests' complete comfort, satisfaction and well being so we strive to provide them with the best accommodations and services. Please accept our most sincere apologies for the inconvenience you experienced during your check in, not only...

Reviewed 1 week ago

The room was great It came with breakfast with the choice to eat at any of the three restaurant in the hotel including the Denny's. The WiFi was strong in the lobby but was a bit weak on north building. The front-desk staff was friendly enough to change my room to one that had a strong signal. I found out...

 Report
Helpful?
Thank TRUETRAVELGURU
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear TRUETRAVELGURU, thanks for sharing your superb comments about our hotel. We are delighted that your stay was so pleasant and that you felt so comfortable and happy with everything we have to offer and provide because nothing is more important to us than our guests' total satisfaction. Our wonderful staff are always going the extra mile to comply with...

Lubbock
Reviewed 1 week ago

We spent seven nights here with a group of friends. On a main highway on edge of San Jose, close to airport. Traffic in San Jose is horrible, really horrible. Trip from airport to hotel took over an hour at noonish and 15 minutes for very early flight on a Tuesday morning--you have to plan for the worst time wise...

 Report
Helpful?
Thank travelingnana0806
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear travelingnana0806, thank you so much for sharing your very detailed comments about your stay in our hotel. We really do thrive to make our guests feel completely comfortable and satisfied by making sure that they have everything they might need, from very comfdortable accommodations to very good services. We ask you to please accept our most sincere apologies for...

South Houston, Texas
Reviewed 1 week ago

We were on a 70 person tour. San Jose is in the middle of the country, which means that it’s equally far from everywhere. Pros. The hotel is spotless, with tons of security. Small rooms, but nice. Friendly staff and free coffee in the business area. Nice pool rea. Good location, with nice grocery store next door, and excellent seafood...

 Report
Helpful?
Thank riecke
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear riecke, thank you so much for taking the time to write and share your very nice comments regarding your stay with us. We are more than thrilled that your stay with us was nothing less than great and that you and your group had so much fun while visiting the country since nothing is better than seeing our guests'...

New Britain, Connecticut
Reviewed 1 week ago

Stayed for one night . Chose hotel because of price and location near the airport. Arrived prior to 5pm received a welcome drink. Loved my room and the hotel amenities. Only thing I didn't like was that the shuttle to the airport in the am ends way earlier than checkout. My Plane wasn't till afternoon however the front desk staff...

 Report
Helpful?
1Thank Dunni O
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Dunni O, thanks for sharing your very amicable comments about your stay with us. We are really happy that your stay was such a comfortable and pleasant experience because nothing is more important than our guests' total satisfaction. We are delighted to learn how much you loved your room and all the services and amenities we oofer and provide...

Puerto Viejo
Reviewed 1 week ago

Front desk staff not very helpful. We were supposed to get $10 free casino money. Desk staff told us to come back later in day. Still no casino credit later in day and nothing offered in place of it. Also said they would record credit for Best Western Rewards and they never did. Shuttle only operates early in the morning...

 Report
Helpful?
3Thank Nina M
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Nina M, thank you for sharing your comments about your stay with us. We are glad that you found our accommodations comfortable because nothing is more important to us than our guests. total comfort and satisfaction. We would like to let you know that prostitution is prohibited in our hotel and our Brand has very strict policies regarding that...

476 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (191)
Viewed
Dining (7)
Viewed
Room/Suite (23)
Viewed
Pool/Beach Area (29)
Viewed
Hotel & Grounds (36)
Viewed
Family/Play Areas (3)
Viewed
View from Room (13)
Viewed
Bathroom (9)
Viewed
Other (71)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (227)
Viewed
Accessible Premier Room (26)
Viewed
Amenities (36)
Viewed
Pool (21)
Viewed
Premier Plus Room (25)
Viewed
Premier Room (23)
Viewed
Premier Room (New) (23)
Viewed
Dining (14)
Viewed
Standard King Room (28)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Pool/Beach Area (9)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (34)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Jose hotels
0.6 km away
Barcelo San Jose
Barcelo San Jose
#15 of 85 in San Jose
1,191 reviews
3.9 km away
Hotel Santo Tomas
Hotel Santo Tomas
#7 of 85 in San Jose
912 reviews
1.4 km away
Apartotel La Sabana
Apartotel La Sabana
#2 of 85 in San Jose
830 reviews
Show Prices
Show Prices
Show Prices
5.4 km away
Adventure Inn
Adventure Inn
#4 of 85 in San Jose
2,322 reviews
3.6 km away
Radisson Hotel San Jose Costa Rica
2.6 km away
Park Inn by Radisson San Jose
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about BEST WESTERN Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $103 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Irazu Hotel & Casino 3.5*
Number of rooms: 214
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia and Hotels.com so you can book your BEST WESTERN Irazu Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Hotel & Casino Costa Rica/San Jose
Hotel Style:
#3 Spa Hotel in San Jose
#4 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Irazu Hotel & Casino staff and other travellers.
19 questions
Ask a question

See all questions (19)

Questions? Get answers from BEST WESTERN Irazu Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was reasonable quiet, comsidering that my flow was filled with some high schoolers during part of my stay”
 of 5 bubbles 912ernestt, 26 Mar 2017 | Read review
“Room closer to the lobby had better WiFi signal”
  • Room
  • on the balcony
 of 5 bubbles TRUETRAVELGURU, 23 Mar 2017 | Read review
“second floor best, only two elevators,one was often out. No fire exit at hall's end, so trapped if staying in room 251.”
 of 5 bubbles riecke, 22 Mar 2017 | Read review
“wifi is not as strong toward back of the hotel, ask where your room is located”
 of 5 bubbles dunni0, 21 Mar 2017 | Read review
“Ask to be upgraded, they will not do this automatically”
  • View from room
 of 5 bubbles travelbirdette, 4 Jan 2017 | Read review
5 of 5