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Best Western Irazu Hotel & Casino

793 reviews
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Traveller (229)
Room & Suite (98)
Pool & Beach (62)
Overview
  • Excellent29%
  • Very good43%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“denny s”(6 reviews)
“sangria bar”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Best Western Irazu Hotel & Casino
Offers & Announcements: 20% off room rate
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (793)Write a Review
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Traveller rating
121
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27
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121
204
88
45
27
Show reviews that mention
All reviewsdenny's restaurantdenny ssangria barcosta ricafree breakfastroom overlooking the poolbalcony doorinternet roomtennis courtslarge poolrecommend this hotelairport shuttlegrocery storebusiness centerfree shuttlewelcome drinkgreat pool
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1 - 5 of 485 reviews
Reviewed 3 days ago via mobile

Got in late and took a taxi of course as shuttle was not available. Had to switch rooms due to very thin walls and things going on I didn’t want my child to hear . Staff was all very nice . Maids were kind but...More

Thank Sparky01950
Hotel's Favourite
Reviewed 4 January 2018

We visited this place for the year end party, they offer great customer service and nice and clean rooms, very well location and great pool, they also have a climate controlled jacuzzi and a lot restaurant nearbyMore

1  Thank Carl0s_Hdz
Response from Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & CasinoResponded 5 January 2018

Dear Carl0s_Hdz, thank you so much for sharing your splendid review. We are elated that your stay with us was such a pleasant experience and that you enjoyed our New Year's party so much. We are totally committed to our guests' total comfort and satisfaction...More

Reviewed 1 week ago

Front desk staff were extremely slow. We were charged for our shuttle that was listed in our travel itinerary as "complimentary". The Hotel is not clean. Carpets are grubby and worn. The door to our room barely closed. The floor was so dirty that it...More

Thank Susan P
Response from Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & CasinoResponded 3 days ago

Dear Susan P, thank you so much for sharing your comments about your stay at our hotel. We are very sorry to learn that your stay was not up to your expectations; please accept our most sincere apologies for it. We are very troubled and...More

Reviewed 1 week ago via mobile

Large hotel in a great location with plenty of amenities to keep you entertained. Rooms are large and comfortable if not a little dated.....very clean but a bit tired......refurbishment/modernisation needed. Staff are very friendly and helpful but the check in was painfully slow and a...More

Thank Amanda U
Response from Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & CasinoResponded 1 week ago

Dear Amanda U, thanks for sharing your lovely comments regarding your stay at our hotel. It makes us very happy knowing that it was such a pleasant and comfortable hotel experience since there is nothing more important than our guests' total comfort and satisfaction. We...More

Reviewed 2 weeks ago

The lobby and pool area look really nice, but the room was really outdated and things were in need of repair. There were stains in places. The A/C unit made a clanging noise when it was running. The people in the next room were fighting...More

Thank 1956quilter
Response from Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & CasinoResponded 1 week ago

Dear 1956quilter, thank you for taking the time to write and share your comments about your stay with us. We are truly sorry that your stay was not up to your expectations since we really thrive on our guests' complete comfort and satisfaction. We assure...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Pool
Restaurant
Spa
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Pool
Restaurant
Spa
Hot Tub
Outdoor pool
Details
Price range
US$79 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Casino Hotel in San Jose
#4 Spa Hotel in San Jose
#7 Green Hotel in San Jose
#11 Family Hotel in San Jose
#24 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$79 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Casino Hotel in San Jose
#4 Spa Hotel in San Jose
#7 Green Hotel in San Jose
#11 Family Hotel in San Jose
#24 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (229)
Room & Suite (98)
Pool & Beach (62)
Dining (22)
Amenities (31)
Family and Play Areas (7)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Jim M
28 August 2017|
AnswerShow all 5 answers
Response from kittinna | Reviewed this property |
Yes, it has something like a laundromat near the Spa
2
Votes
Kathy V
27 July 2017|
AnswerShow all 7 answers
Response from Anna H | Reviewed this property |
A good transition hotel but not near anything walkable. There is a small grocery store around the corner & a few basic restaurants. You could def take a taxi or have the concierge arrange for daily adventures. To get the... More
1
Vote
koolieman
14 July 2017|
AnswerShow all 4 answers
Response from Janbajamar | Reviewed this property |
Hi. My apologies. I do not know the answer. Possible they may charge an extra guest in your room. My suggestion is to try calling directly or emailing. Enjoy the trip.
0
Votes
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1234569
Room Tips
"Not at the very last room in the corridor"
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"Don't stay here"
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"490 with pool view and quiet"
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"As I was on a bottom floor, with a lawn view, I am not sure, but the 3 floor levels, looking at the pool may..."
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