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Best Western Irazu Hotel & Casino

Traveller (267)
360
Panoramas (6)
Pool & Beach (67)
About
Location
Cleanliness
Service
Value
GreenLeaders Silver level
This full-service San Jose, Costa Rica hotel offers convenient access to many local attractions including the Costa Rican Art Museum, the Braulio Carrillo National Park and the Poas Volcano. Whether traveling on business or just taking a trip for fun, the Best Western Irazu Hotel & Casino offers all of the amenities and conveniences to ensure a worry free and enjoyable stay. This full-service San Jose, Costa Rica hotel provides comfortable accommodations, superb customer service and a centralized location, all for a great value. The hotel is ideally situated just a few minutes from the heart of downtown San Jose and a short distance from the Juan Santamaria International Airport. Each of the 194 well-appointed guest rooms features cable satellite television, unlimited international IP calls (small fee applies) and free wireless internet access. Enjoy a complimentary full breakfast each morning and find a great selection for lunch and dinner at Denny's® Restaurant located on the hotel
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Sauna
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Park View
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Location
Full view
Contact
Km 3 Autopista General Canas Edificio sur, La Uruca, San Jose 10107 Costa Rica
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Getting there
Juan Santamaria Intl Airport11 km
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Reviews & more
931Reviews
444Photos
29Q+A
100Room tips
Traveller rating
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Popular mentions
Excellent people there!! Fernanda was awesome!!! Beds were way too firm and not soft at all. Casino gave out warm sweet n spicy rolls for free. Kid friendly as they keep the casino downstairs and completely away from the hotel. Food was good too!
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Review collected in partnership with this hotel
Hotel's Favourite
This hotel took care of over 300 passengers at the very last minute because I have a cancelled flight. When was OK customer service was amazing, room Was comfortable The view of the pool was amazing. Denny’s is a average restaurant
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Response from Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino
Responded 5 Dec 2018
Dear millslaura67, thank you so much for posting your comments about your stay with us. We are very sorry for the inconvenience you epxerienced with the cancellation of your flight. We are very glad that your stay at our hotel was comfortable, that you found our customer service nothing less than amazing and the view of the pool from your room so beautiful because we really do thrive on our guests' total satisfaction, comfort and well being. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again in the near future. Best regards. Marjorie Espinoza. Guest Relations Manager
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The Hotel needs to invest on the minimum basics to be comfortable. It feels like a very old hotel, with some renewed furniture. Basic old infrastructure made stay quite uncomfortable: very bad smell on the room, shower with low water pressure and variable temperature. Besides
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Response from Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino
Responded 2 days ago
Dear JosePabloGCR, thank you so much for sharing your kind comments about your stay with us. We are very sorry and distraught that it was not up to your epxectations and that you did not felt comfortable enough, please accept our most sincere apologies for it. The hotel has been offering its services to the public for quite some time but we assure you that the entire premises always have and receive excellent upkeeping and maintenance since our Brand has very high and strict quality standards which are closely monitored and folowed. We are very surprised about the smell in your room because something like that is unacceptable and is not supposed to happen due to our very high standards as we mentioned before. We assure you that if you had informed our front desk staff about all the issues you found in the room you were assigned, they would have been more than happy to immediately change you to another room. Once again, please accpet our most sincere apologies that your stay was not up to your expectations. We are very glad that you found our staff so attentive and friendly and our location so convenient (we are 15 minutes away from the airport and just 10 minutes away from downtown and from the country's best commercial and entertainment areas). It was a pleasure being able to serve you. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
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I have stayed at the hotel over 20 times over the past 12 years and have found it to be a great spring board for travelers ready to explore the country. The lobby bar/restaurant is a great asset to watch the comings and goings of a wide host of individuals and groups of all
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Review collected in partnership with this hotel
Response from Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino
Responded 2 days ago
Dear Inspire20084186022, thank you for sharing your delightful comments. We are elated and very proud to learn that you have been part of our extended global family for so long and that this time just as every other time, your stay was extremely pleasant and very comfortable. We really thrive on our guests' total comfort, satisfaction and well being so it is more than rewarding knowing just how happy you are of staying with us every time you visit the country. It is always a pleasure having you as a guest. Thank you for making us your hotel of choice. The entire team will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
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We stayed here for 1 night after two glorious weeks in Costa Rica. Admittedly we chose the hotel for it's pool and proximity to the airport as we were flying early the next day and wanted to take advantage of the hotel transfer advertised with the Expedia booking. We were
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Response from Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino
Responded 1 week ago
Dear heathypnos, thank you so much for sharing your comments about your stay at our hotel. We are truly sorry and distressed to learn that it was not upto your expectations and that you really felt disappointed with our staff's customer service. We ask you to please accept our most sincere apologies for it. We are very surprised to learn that there is a website advertising the hotel with free shuttle transportation to and from the airport since we do not offer that service for free. The fee which the transportation costs is $8 per person so we are also surprised that you were being charged $45 US for it. We assure you that it is totally unacceptable the way you were treated by the front desk staff since it goes completely against our hospitality philosophy and quality standards. We assure you that this is not going to be tolerated and that we will take immediate action to ensure that it will not happen again since there is nothing more important for us than our guests' total comfort and satisfaction. Once again, please accept our most sincere apologies for it. About what happened with your room, we are baffled that it smelled the way you described because both, our brand and our hotel have very high and strict standards regarding our facilities cleanliness and hygiene. We assure you that if you had let our front desk staff know about it, they would have immediately changed you to another room. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager
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Professional photo exclusively commissioned by TripAdvisorBest Western Irazu Hotel & Casino
The Standard King Room at the Best Western Irazu Hotel & Casino
Photo provided by managementBest Western Irazu Hotel & Casino
Standard Room Pool View at Best Western Irazu Hotel & Casino
Night City View From the Room
alfombra vieja con olor de mofo insoportable
micro frigobar apagado y vacío!
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12345623
Is there free shuttle to the air port
No, there isn't a free shuttle. They do have a shuttle but it was around $8 per person. I remember that there were transportation options on Expedia that were cheaper. If you do use the hotel shuttle, make sure to confirm. We used their shuttle from the airport to the hotel and they showed up 45 minutes late!
1 vote
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Does this casino have craps tables ?
The casino is attached but I never went in so I can't say what is there.
0 votes
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Is the airport shuttle free?
It was free when we were there but they have since instituted a charge. Seems from answers here it is now $8. I paid $30 to get to my initial hotel in downtown San Jose so that still seems like a bargain. Depending on how many people in your group if you can get a flat rate. Even the dental office that offers airport pickup charged $30 and this was a few years ago.
0 votes
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Does this hotel have a guest laundry (washing machines and dryers)?
Yes, it has something like a laundromat near the Spa
2 votes
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A good transition hotel but not near anything walkable. There is a small grocery store around the corner & a few basic restaurants. You could def take a taxi or have the concierge arrange for daily adventures. To get the real costarican adventure, I'd try something more remote or on the beach. Taramarindo, Dominical, Arinal ... are all great places but you'll need to arrange transportation there etc
1 vote
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123456
"Rooms facing pool area are best"
"It should have an open bar from 7:00 to 1:00am, for certain liquors. "
"Nice place outside to have soda...and a sandwich!!"
"Pool side view with king size bed"
"The room was as l expect it, clean, confortable and nice."
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12345620
PRICE RANGE
US$80 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western irazu hotel san josebest western hotel irazubest western san josesan jose best western
FORMERLY KNOWN AS
Best Western Plus Irazu Hotel & Casino
LOCATION
Costa RicaProvince of San JoseSan Jose MetroSan Jose
NUMBER OF ROOMS
194
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