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Balmoral Hotel

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#10 of 85 Hotels in San Jose
Certificate of Excellence
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Balmoral Hotel
Balmoral Hotel
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1,181 Reviews from our TripAdvisor Community

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Showing 664: English reviews
Central, Minnesota, United States
Reviewed 5 April 2016

Stayed here one night because of an early flight out the next a.m. Family was there too. The staff was very nice but they goofed on our wake up call, 3am instead of 4 ! The open air bar area looks out over the street in the older part of the city. Fun place to people watch and lots of...

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Helpful?
Thank nancyh56_13
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

Very much appreciate your feedback. immensely sorry for the issue with the wake up call> That is something that should never happen. Sincerely

London, Canada
Reviewed 4 April 2016

Upon arrival, the staff were very attentive. We got into San Jose late, so we didn't do much other than retire. The room we were in was quite noisy. The staff moved us to another room, no questions asked. They actually gave us a choice of two rooms to choose from. Standard rooms are very basic. They come with 2...

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1Thank Helen M
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

Thank you for posting a review. We welcome your feedback. Hope to see you soon. Best regards

Houston
Reviewed 2 April 2016

My sons and I arrived to San Jose after a late night flight. Upon arriving to the hotel the front desk clerk was so welcoming - how can anyone be so cheerful at 1:00am :) I had a reservation for a family suite. It was just what we needed two bedrooms, with two bathrooms and a living room in the...

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2Thank HoustonMomof3boys
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

Very much appreciate your prompt and kind review> We are overjoyed we meet your expectations and are enjoying your stay with us. Please lut us know if there is anything we can do to make your stay better. And we look forward to hosting you again. Best Regards

San Francisco, California
Reviewed 26 March 2016

They couldn't have been more helpful. Clean rooms, great food, and central location. It was a little hot: which is to be expected when one is in Costa Rica. The bathrooms were clean and there was plenty of hot water.

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Thank katie_thompson1989
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Thank you for posting your review. We are extremely pleased to know you had a pleasant stay with us. We sincerely hope to see you soon again! It was a delight serving you. Kind regards

Grangeville, Idaho
Reviewed 24 March 2016

Very nice! We were very satisfied. The employees were very friendly and helpful with the questions that we had. Rooms were clean and well furnished. The restaurant was clean and appealing and the food was delicious!

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Thank pslane2003
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Very much appreciate you posting a review. Delighted to know you were so pleased with your stay at our hotel and your experience at the restaurant. Thank you again. Posts like this keep us motivated. Hope to see you soon! Best regards

Boston, United States
Reviewed 24 March 2016

The rooms were very comfortable, and the food and ambiance at the open air restaurant and bar excellent. The staff was helpful and nice. The hotel is literally in the middle of San Jose, just short walks from the museums, opera house, and other attractions.

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Thank Samuel H
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Greatly appreciate your comments and review of our hotel, restaurant and bar. We hope you will be coming back soon! Take good care

Fort Wayne
Reviewed 17 March 2016

Sometimes room was very noisy-I think it was the room doors shutting. You couldn't shut them without a "slam" Otherwise, all staff were helpful and at time the hotel was very quiet. It was nice having free phone calls to the US and the computer station for checking and sending email. Front desk staff answered all of our questions.

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Thank preese409
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

On behalf of the Balmoral Staff I thank you for taking the time to write a review of the hotel . Your insights are very valuable to us and are always welcomed. We strive to improve everyday. I am glad to here your stay was a pleasant one and look forward to seeing you soon again. All the best!

Idaho
Reviewed 16 March 2016

My wife and I stayed at Balmoral for a couple of nights while visiting San Jose. Although it is not a fancy hotel, it is clean, safe, and has good service. Also, the included breakfast was very good. In addition, we ate dinner one night in the hotel's restaurant. Food was good. Service was a bit slow, but I think...

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Thank ttaban
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Thank you for posting a review. I agree with everything you say about our hotel and restaurant. Only I beg to differ in that I think we do deserve the four stars we hold as a hotel. We sincerely hope to see you soon again! Best Regards

Scotland
Reviewed 15 March 2016

Excellent hotel close to centre of town who went the extra mile to accommodate me in a wheelchair following an accident. Very helpful indeed . Disabled room on 6th floor good for wheelchair borrowed from hotel but extra grab rails in the bathroom would have helped. Excellent restaurant on ground floor.

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Thank Phill_Linlithgow
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

Thank you for taking the time to write a review. Your suggestion of extra grab rails is very important to us. I am pleased to hear you had a pleasant stay and that our staff was helpful.

Bethpage, New York
Reviewed 15 March 2016

The breakfast was very good. The location of the hotel was excellent. We would definitely stay there again. The room was spacious and clean. We had no trouble booking excursions with the front desk. The excursions were fantastic and we were pick up right at the front desk. Highly recommend the on off bus tour of San Jose.

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Thank gemz2k
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay and look forward seeing you soon again.

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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Full of Life, Where Everything is Within Reach! The Balmoral is a lively, full service, landmark hotel located on the famous Central Avenue in the historical and vibrant heart of downtown San Jose, Costa Rica and only 10 miles away from Juan Santamaria International Airport (SJO). The Balmoral is ideal for both leisure and business travelers. Within walking distance of the hotel, you will find San Jose's main art, cultural, financial, government and historical landmarks, as well as some of city's best entertainment, shopping, and healthcare facilities. From the hotel, you can also take a wide variety of one-day tours to discover Costa Rica's natural beauties. ... more   less 

Additional Information about Balmoral Hotel

Address: Central Avenue between 7th & 9th Street, San Jose 10110, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $123 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Balmoral Hotel 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Balmoral Hotel San Jose
Balmoral Hotel Costa Rica/San Jose
Hotel Style:
#9 Family Hotel in San Jose
#14 Business Hotel in San Jose
#17 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Balmoral Hotel staff and other travellers.
26 questions
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Questions? Get answers from Balmoral Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior rooms are just that.”
  • Superior room double
jefflK5689SD, 23 Apr 2017 | Read review
“Upper floors facing the pedestrian walkway.”
E7697XWbillm, 5 Apr 2017 | Read review
“Rooms facing the street have great sound proofing- it was a busy Friday night but once we closed the windows we did not hear the noise.”
travellerT9145VJ, 5 Apr 2017 | Read review
“The queen size beds are really only a double and king size are at a minimum. We asked for two queens as the Kind rooms were all booked . ”
pamelab57, 3 Apr 2017 | Read review
“Service and cleaning”
ricardoj437, 3 Mar 2017 | Read review
5 of 5