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Taormina Hotel and Casino

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#16 of 84 Hotels in San Jose
Certificate of Excellence
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Taormina Hotel and Casino
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327 Reviews from our TripAdvisor Community

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Showing 303: English reviews
Houston, Texas
Reviewed 1 week ago

I normally stay at the Hotel Dunn Inn. But on this stay I wanted to explore a different hotel. I noticed that Taromina was remodeled from the the formally named Hotel "Mona Lisa". When I walked in and was very impressed. The lobby area and Casino area was classy. I asked to view the rooms, both non-remodeled and remodeled. The...

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Helpful?
Thank Lionel J
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

We would like to thank you for visiting the Taormina Hotel and Casino and are pleased to hear that you like the facilities and the recently remodeled rooms. Both the 2nd and 4th floor rooms have been completely renovated and are brand new, and the 3rd floor rooms renovation project will be underway shortly in the future. The staff here...

St. Thomas
Reviewed 2 weeks ago

This hotel looks nice on paper but the current (and new) owner seems not to be too concerned about remodeling the place. The place used to be an old Clarion hotel I believe). The AC is not working in most of the hotel. I guess it is too expensive to replace the old system. Phones are not working either -...

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Helpful?
Thank pierre5252
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

We would like to thank you for staying at the Taormina Hotel and Casino. Your stay with us was 6 months ago and you stayed in an older room on the 3rd floor that was not remodeled yet. Since that time the hotel has invested lots of capital into replacing the entire central air conditioning system on the entire property...

Houston, Texas
Reviewed 4 weeks ago

I booked online for 6 days. They advertised discounts and A/C on their web page. Upon check-in, That was not true. I asked to speak to the manager, which I did. He said that was out of his control and there was nothing he could do. Other than that, nothing had changed since my last stay. Not sure if I...

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Helpful?
Thank Ferdinand C
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

Thank you for choosing to stay at the Taormina Hotel and Casino. In order to provide a first class property and experience to our guests, we had to replace the entire central air conditioning system in all the rooms. We are pleased to announce that this major project has been recently completed in the rooms on 2nd and 4th floor...

Miami, Florida
Reviewed 4 weeks ago

From the cleanliness of the property to the amenities which they offer, This is a excellent choice for your destination. Just minutes walking to and from Avenida Central (Downtown San Jose). Excellent Italian restaurant with a Sicilian Chef! Great casino and sports bar.

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Helpful?
Thank Charles G
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

We are happy to hear that you enjoyed the hotel and all the amenities that we offer. Thank you for visiting and we look forward to seeing you again.

Reviewed 15 October 2016

Recently I discovered this much-improved place in Barrio Amon. The new owners are doing an impressive upgrade job. The rooms are lovely and comfortable, the free full breakfast is very good, and the bar is pleasant and comfortable. And it is very affordable! The best thing, though, is the staff. From the managers to the bar servers right down to...

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Helpful?
Thank Gary N
hotel T, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

We would like to thank you for choosing to stay at the Taormina Hotel and Casino and are happy to hear that you enjoyed your stay with us. We look forward to seeing you again on your next visit.

florida
Reviewed 6 October 2016

Hotel has been undergoing renovation since it acquired new ownership several months ago. Place was in deplorable shape but a partial metamorphosis has taken place with the obvious financial infusion to make the hotel an outstanding one. I had a room on the 4th floor (of 4) and while the A/C was still not operational, it was still comfortable. I...

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Helpful?
Thank paul9939
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

We would like to thank you for choosing to stay at the Taormina Hotel and Casino and we are very pleased that you enjoyed the property and the hospitality that our staff provided. We look forward to seeing you again on your next visit.

Granada, Nicaragua
Reviewed 22 September 2016 via mobile

Seemed like a reasonable hotel, but after we'd checked in the customer rep casually remarked, "We have no air conditioning." I remarked that the office and casino had good AC, but apparently all (?) the rooms did not. We viewed the room, but it was very hot and the little fan they'd placed on the desk was totally inadequate. We...

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Helpful?
1Thank Tracy G
Felix C, Director Comercial at Taormina Hotel and Casino, responded to this review

Dear Guest, I am so sorry that your stay with us was less than satisfactory. My staff and I reviewed each of your comments and have taken appropriate action to reslove each issue. We greatly appreciate your feedback as it helps us to improve and provide a better experience. Hope you will give us another chance to service you in...

Sacramento, California
Reviewed 20 September 2016

I was booked into a room with a bathroom sink that had the water turned off. I reached under the sink to turn the water back on and the water drained on to the floor. This is the first hotel that I've ever stayed in that had no phones. I had to go to the desk to tell them the...

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Helpful?
Thank darnmack
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

We are sorry to hear about your experience. As you know you were staying in one of the rooms on the 3rd floor that has not been renovated yet. The renovation project is still underway on the 3rd floor and therefore at the time you stayed in your room we heavily discounted the price due to the fact that construction...

Asheville, North Carolina
Reviewed 20 September 2016

I have stayed at the Mona Lisa / Taormina the last several trips to San Jose and each stay has been good. The hotel is going thru some extensive renovations and the portion that is completed is very nice. The restaurant, casino, and bar are well appointed and comfortable. The rooms are clean and comfortable with a very pleasant staff....

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Helpful?
Thank Hamp R
hotel T, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Thank you for choosing to stay at the Taormina Hotel and Casino and we are happy to know that you enjoyed the property and the guests services that we provide. We look forward to seeing you again on your next visit.

Reviewed 19 September 2016 via mobile

The hotel is going through renovations. The casino looks good as does the lobby and restaurant/bar area, but the air conditioner wasn't operational. They provided fans but not for all rooms and there wasn't a refrigerator in my room as it said in my confirmation. I took into account that they are renovating so I'm not gonna give a bad...

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Helpful?
Thank Kurt G
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

Thank you for choosing to stay at the Taormina Hotel and Casino. In order to provide a top level hotel to our guests, the property is still undergoing the next phase of renovations on the floor you were staying on. The remodeling is scheduled to be completed shortly in the future and we look forward to your return so you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Taormina Hotel and Casino is strategically located in the historic neighborhood of Barrio Amon in San Jose, Costa Rica near the Financial Center of the Capital. It is close to cultural attractions, entertainment, and only 25 minutes away from the Juan Santamaria International Airport. The property features 90 magnificent rooms, distributed in a four story building. We're a very inviting hotel with a distinguished Costa Rican style and a friendly bi-lingual staff. ... more   less 

Additional Information about Taormina Hotel and Casino

Address: Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $80 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Taormina Hotel and Casino 3.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Taormina Hotel And Casino Costa Rica/San Jose
Hotel Style:
#2 Casino Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Taormina Hotel and Casino staff and other travellers.
10 questions
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Illinois
Columbus, Ohio
5 months ago
Bethel, Connecticut
6 months ago
over a year ago

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Questions? Get answers from Taormina Hotel and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Remodeled rooms are the best”
  • Hotel Room (Remodeled)
 of 5 bubbles 371lionelj, 30 Nov 2016 | Read review
“Only good upgrade was the breakfast buffet. Eggs, bacon, toast etc., included in the price.”
 of 5 bubbles 261ferdinandc, 8 Nov 2016 | Read review
“Higher floor rooms have great views.”
 of 5 bubbles CaptainCG, 3 Nov 2016 | Read review
“North side rooms are quieter.”
 of 5 bubbles , 14 Oct 2016 | Read review
“Quiet rooms in the back of the hotel.”
 of 5 bubbles paul9939, 5 Oct 2016 | Read review
5 of 5
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