We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Palma Real Hotel & Casino

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Palma Real Hotel & Casino
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

313 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Palma Real Hotel & Casino
See the most recent reviews
Showing 165: English reviews
USA
Reviewed 7 October 2011

The principle reason a business person stays in a hotel is to sleep....these are olod, lumpy. uncomfortable materess....absolutley the worst I have slept on in the last 20 years... Checked in at 11PM; and slept only a few hours..clearly Barcelo is more interested in the attached casino...just a few steps away and no security in between. Breakfast was poor

 Report
Helpful?
1Thank lou1944
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, We are sorry that your stay in our hotel was not the best this time, we are checking the mattress state in this room to identify the problem, We changed all mattresses for a high quality model in all rooms last year. We would note that our priority is the hotel services. The Casino is just an added...

Alajuela
Reviewed 9 September 2011

Not only was it a privilege and an honor to meet the gentleman from Spain, GenManager of the Barcelo Palma Real Hotel in San Jose, Costa Rica: Daniel Navas Diaz, but to be treated so well by his well-trained staff also. For instance, we arrived in front of the hotel and were greeted by a snappily dressed concierge who promptly...

 Report
Helpful?
Thank userme1423
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, The treatment given by our staff and myself is exactly the same for all our customers, one of the courtesies we provide is the welcome cocktail when the client make the check-in, to make your stay a more pleasant place. Every good comment you have made, create in us a great satisfaction and commitment to each of our...

Naples, FL
Reviewed 18 August 2011

Went to San Jose for dental work and stayed at Barcelo. Clean hotel with nice beds. Quite plain though. Friendly & courteous staff. Best feature was their opulent breakfast. You could fill up on fresh local food and not have to eat again until supper time. It's close to several good restaurants.

 Report
Helpful?
Thank Tiger1949
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, Thank you very much for your comment, our service is going in a direction in which every customer would have 100 % of satisfaction, our restaurant has a new variety of local and international food, you are one of the reasons we have for being better every day, wishing you the best. Sincerely, Daniel Navas Díaz. Hotel Barcelo...

Petit Lancy, Switzerland
Reviewed 4 August 2011

My second time at this hotel. Hotel rooms are ok, but a little more of light would be nice. The bathroom was clean but quite old. The gym is completely out of date. The staff is friendly but cold, never expect an excuse. The manager is always available. Our stay was not remarkable but it was neither pleasant, since the...

 Report
Helpful?
5Thank RoMiHevi
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Customer, We deeply regret your dissatisfaction, our hotel has a quality and hygiene standards, this program include general cleaning of the water´s tank twice a year to ensure that our customers always get water quality, our procedure to informed all the customers is to send a warning letter the day before we cut the water , an average is...

Marbella, Costa Rica
Reviewed 20 June 2011

My family and I go to this place a lot to have drinks and eat at the bar. It was very disappointing the last couple of times, they had a new bartender called Felix, who has no sense at all on Customer Service or Hospitality!!! On top pf that, we ordered food and he told us it was not possible...

 Report
Helpful?
6Thank Kokulorum
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, We are sorry for what happened, the person who was at the bar that day was covering a disability. Again we regret deeply that we were not able to attempt the service that we use to offer, we would like to have you as a customer again. Best regards, Daniel Navas Díaz. Hotel Barcelo Palma Real General Manager

San Jose, Costa Rica
Reviewed 25 May 2011

it was a very nice hotel . they helped us friendly with all our bagage. The food was good.

 Report
Helpful?
Thank henkvandenhazel
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Customer, We are pleased that you're stay in our hotel was comfortable, customers like you help us to improve and see the work well done, you are the reason for us to work every day. Best regards, Daniel Navas Díaz. Hotel Barcelo Palma Real Gerente General

Seattle, Washington
Reviewed 3 April 2011

My wife and I were on the last night of our vacation in Costa Rica. We choose Barcelo Palma Real because we wanted a room with a jacuzzi/soaker tub. When we got to our room we not impressed. While the bed was ok and the TV was large, the tub was neither a jacuzzi or a soaker. When we expressed...

 Report
Helpful?
3Thank TriipleT
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, I completely understand your concern about the services you had in our hotel, unfortunately I did not have the privilege of knowing you and of course to follow up to your solicitation, I am glad that you have wrote at trip advisor. Your comment helps us a lot and it is another way to improve our services and...

Boston, Massachusetts
Reviewed 15 March 2011

Overall a really nice hotel. Free breakfast and internet. Nothing too fancy in the rooms but also a perfect location. Close to the new stadium and walkable to the downtown. Everyone was really nice and the bar tender was great.

 Report
Helpful?
Thank kschmidt11
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, We appreciate your comments, about what we can improve, we are working to improve the rooms and even the facilities in general, we hope to hear from you soon. Best regards, Daniel Navas Díaz. Hotel Barcelo Palma Real Gerente General

Denver, Colorado
Reviewed 11 March 2011

I've stayed at thousands of hotels in my career, this was just another hotel. It was clean, efficient and it was just for a night on the way out of town. The one thing I will say is that the food was pretty bad, the worst we had the entire stay in Costa Rica. unknown food all deep fried. Yuck....

 Report
Helpful?
1Thank wickedlees
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, Thank you for making us your comments on this website, we regret very much that his stay has not been all that good, we are looking at different options for the room that is hosted do not hear the noise in the hall, talking with chef and we will keep a strict control of temperatures, we hope to...

New York City, New York
Reviewed 27 February 2011

Immediately upon entering the lobby of the hotel from a late night flight, directly from the airport, guy at reception very curtly stated that there are no more rooms. I gave him my name and told him that I had a prepaid reservation through priceline.com, but he did not lift a finger or move at all even to check whether...

 Report
Helpful?
6Thank TravelandFoodGlutton
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, We deeply regret the incident in our hotel with one of our partners, your reservation was processed since January 21 2011 through Priceline.com, the same day of your admission we had an incident which caused the hotel overbooked, we took immediate actions on your situation in our hotel, the receptionist made your reservation at Barcelo San Jose Palacio...

251 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (88)
Viewed
Hotel & Grounds (12)
Viewed
Dining (6)
Viewed
Family/Play Areas (2)
Viewed
Room/Suite (3)
Viewed
View from Room (1)
Viewed
Bathroom (4)
Viewed
Other (60)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (163)
Viewed
Hotel & Grounds (15)
Viewed
Dining (53)
Viewed
Business Centre/Function Rooms (2)
Viewed
Room/Suite (64)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (1)
Viewed
View from Room (1)
Viewed
Other (25)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Jose hotels
0.8 km away
Tryp by Wyndham San Jose Sabana
1.3 km away
Rincon del Valle Hotel & Suites
0.2 km away
Apartotel La Sabana
Apartotel La Sabana
#2 of 84 in San Jose
720 reviews
Show Prices
Show Prices
Show Prices
1.2 km away
KC Hotel San Jose
KC Hotel San Jose
#44 of 84 in San Jose
212 reviews
0.1 km away
Apartotel Suites Cristina
Apartotel Suites Cristina
#19 of 84 in San Jose
255 reviews
0.3 km away
Crowne Plaza Hotel Corobici
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 

Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $99 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Expedia, HotelsforEveryone, Booking.com, Odigeo, Agoda, Hotels.com, BookIt.com, Orbitz, Priceline, Travelocity and HotelTravel.com so you can book your Palma Real Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Palma Real Hotel & Casino Costa Rica/San Jose
Hotel Style:
#6 Casino Hotel in San Jose
#22 Business Hotel in San Jose
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Palma Real Hotel & Casino staff and other travellers.
15 questions
Ask a question

See all questions (15)

Questions? Get answers from Palma Real Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 4th floor seem more updated.”
 of 5 bubbles Dimerid, 21 Sep 2016 | Read review
“There is currently major construction across the street, but it was not disturbing or problematic at all.”
 of 5 bubbles klw00, 2 Sep 2016 | Read review
“far a way from the casino”
 of 5 bubbles vromeo56, 26 Jul 2016 | Read review
“The rooms on the casino/disco side can be noise in the night”
 of 5 bubbles DiveAcademyBallenaBl, 25 Jun 2016 | Read review
“avoid higher floor - end bedrooms as they have noise from air con fans on roof”
 of 5 bubbles stjean11, 17 May 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay