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Palma Real Hotel & Casino

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341 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Raleigh, North Carolina
Reviewed 26 July 2016

-Nice area location for this hotel. Friendly staff with a fast check-in and bell services. Nice big hot breakfast. A little priced dinner but good. Excellent rooms and services. Valet parking. (very limited) closed to the Futbol stadium. Safe place.

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Helpful?
Thank vromeo56
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for sharing your experience at our hotel, here on TripAdvisor. We are glad to see that you had a good stay and that all our services and facilities were of your liking. We are located in Sabana Norte, residential areal. An ideal location for any travel plan our clients’ might have, either if they come to...

San Jose del Cabo, Mexico
Reviewed 26 July 2016 via mobile

Stayed for a couple days before beginning our trip around Costa Rica. The staff was very attentive and friendly. Special mention to Adriana Camacho; was incredibly helpfull going far beyond to assist us and solve. Amenities good, cleanless average. Confort of bed super!!! Value for the price paid 👍 The breakfast tasty and with severam options (buffet). Will stay there...

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Helpful?
Thank nacholalo
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear client’ Thank you very much for your recommendations and evaluation. We are pleased to see that our services were of your liking and that our staff also helped make your stay better. We are located in Sabana Norte, near the city center but with quick and easy access to it. Our services and facilities are the ideal complement and...

Lake Charles, Louisiana
Reviewed 24 July 2016

Family vaca before heading off to the jungle. The breakfast was good and wait staff friendly. Offered shuttle and tourist attractions. If this place had a pool it would be perfect, but all in all, no complaints. Got in late & still able to order dinner which was greatly appreciated.

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Helpful?
Thank Sheri S
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Sheri Thank you for sharing with all of us details of your stay at our hotel. We are happy to see that everything went well. We are the ideal place to start your Costa Rican discovery, our facilities, staff and services are the best complement for this adventure. Our buffet breakfast has a wide selections of dishes for your...

Reviewed 23 July 2016 via mobile

Great staff, clean rooms and decent location. We were told the airport shuttle service would be free, however ended up having to pay a fee of US$5. So a bit disappointing. However the food was great and the staff very accommodating, so overall very happy with our stay.

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Helpful?
Thank williama17
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for selecting us during your visit to San José. We are happy to see that everything went well during your stay and that our services and facilities helped make this happen. Regarding our transportation service, we offer free transportation from the airport to the hotel from 6 am until 10:30 pm with previews reservations. The shuttle...

Tambor, Costa Rica
Reviewed 25 June 2016

I stayed several times in this hotel and what I like is the fact that each double room is equipped with 2 queen size beds, the hotel is central so you can reach in 5 minutes the city centre, in 15 minutes the airport (without traffic) and the breakfast buffet is better than some others I have seen.

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Helpful?
Thank DiveAcademyBallenaBl
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for your preference during your visits to San Jose. We are glad you had a great stay and that our services and facilities were up to your expectations. Our hotel is located in Sabana Norte, close to downtown but away from all the noise and busy life of the center. As you quote in only five...

Sacramento, California
Reviewed 12 June 2016

The location of the hotel is in a industrial area. The walls are thin and you can hear your neighbors. The bathroom tub was chipping and rusty. My husband and I left the property and did not stay the night. The staff was really friendly.

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Helpful?
Thank dmontene
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for your comments, all our clients’ suggestions are more than welcome, this way can correct whatever our guests think needs more attention and offer a better service every day. We are located at Sabana Norte, a residential area not industrial. At walking distance from La Sabana Metropolitan Park, a place that is considered the lungs and...

dorset
Reviewed 17 May 2016

We stayed at this hotel for one night after a long haul flight from UK. To be honest we were surprised at the four lanes of slow moving heavy traffic that greated us after we left the airport and were thankful that we were in a taxi. Outside the hotel looked nice, ground floor dining area ,reception clean and tidy...

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Helpful?
Thank stjean11
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear client Thank you for reviewing us and sharing details of your stay with all of us. What our clients think is very important to us, we work on your suggestions to offer a better service every day. We have taken note of your observations and have already spoken to our housekeeping staff who will be taking immediate care of...

Reviewed 15 May 2016 via mobile

Here for a 2 week job, customer booked the hotel for us. I had my concerns but can say everything is above board. I would have rather stayed at the crown plaza but honestly can't complain. Breakfast is complimentary, the bar is fully stocked and everything I've tried for dinner here has been satisfactory.

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Helpful?
Thank Terry J
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Terry We are glad to see that you had a great stay and that our facilities and services were up to your expectations. Our location offers the best for any travel plan our clients might have, either if it’s a business travel or leisure. It gives easy access to different destinations, we are the starting point to your Costa...

Cork, Ireland
Reviewed 11 May 2016

Very close to the national stadium and a large park, plenty of restaurants and cafes nearby. Room was clean and spacious with all amenities. A nice quiet place in the middle of a busy area gave the best of both worlds.

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Helpful?
Thank Henry T
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Henry We are glad to see that you had a great stay and that our location, facilities and services helped make this happen Our hotel is located in Sabana Norte, ideal for any travel plan you might have, close to downtown but away from the noise and busy life of the city. Among our services, our clients will be...

Guildford, United Kingdom
Reviewed 10 April 2016

Unfortunately we spent our last night of an otherwise fantastic holiday here. It was near the airport, which was the reason we stayed there. The sheets didn't look clean, the towels were grey, the toilet was smelly, the bath didn't drain, the walls were paper thin so we heard everything from the next room, the breakfast was horrible - need...

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Helpful?
Thank Farnham-Family-of-4
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear client We are sorry to see there were some problems with the assigned room during your visit. The satisfaction of our clients is very important to us, therefore, we would like to inform you that we have checked with our housekeeping staff and with our chef and are working on your observations immediately. We hope to be able to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 

Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $99 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Palma Real Hotel & Casino Costa Rica/San Jose
Hotel Style:
#6 Casino Hotel in San Jose
#22 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Palma Real Hotel & Casino staff and other travellers.
18 questions
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Questions? Get answers from Palma Real Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cannot recommend”
 of 5 bubbles alanh88, 18 Mar 2017 | Read review
“Rooms on the 4th floor seem more updated.”
 of 5 bubbles Dimerid, 21 Sep 2016 | Read review
“There is currently major construction across the street, but it was not disturbing or problematic at all.”
 of 5 bubbles klw00, 2 Sep 2016 | Read review
“far a way from the casino”
 of 5 bubbles vromeo56, 26 Jul 2016 | Read review
“The rooms on the casino/disco side can be noise in the night”
 of 5 bubbles DiveAcademyBallenaBl, 25 Jun 2016 | Read review
5 of 5