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All reviewsroom was cleankitchen areaoatmeallate checkouthome away from homevery nice stayvan servicehotel roomclose to the airportplace to staybusiness tripmendenhall glacierrudyshuttleproximityfreezerdowntown
The best part of staying here was that I could walk over from the airport. That's where the positives end.
The entire place was filthy with stains and finger prints, esp. the glass front doors. This was my first impression as I entered and was...More
Thank Cate C
Response from 00esa, Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 2 days ago
Cate, thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel and your room as "filthy". Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding cleanliness and...More
The staff was friendly and helpful! Clean room and comfortable beds. My favorite part was the bathtub though! So nice to soak in after a rainy day! A little better breakfast would have been nice but overall I really enjoyed my stay!More
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Thank Sonja V
Response from 00esa, Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 14 December 2017
Sonja, thank you for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you were impressed with the service offered by our staff and that you liked the comfort of our beds. Your comments in regard to breakfast will...More
We booked thinking we may be traveling with our dog and pets are allowed. We were surprised to find no glasses/coffee maker etc in the room. When we asked for them and expressed our surprise that the room had not been made up, the front...More
1 Thank CathiDYT
Response from 00esa, Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 4 weeks ago
Cathi, thanks so much for taking time to evaluate our hotel. We’re glad to know you found our location peaceful and that overall you had a nice experience. However, we apologize for your disappointment with the in-room amenities. Since our suites are designed for guests...More
I had a short stay and it was very peaceful. Unfortunately there was no shuttle but the stellar customer swrvice mad up for it. The room was very clean and bed was comfortable. The added pool was a plus. This hotel is very conveniently located...More
Response from 00esa, Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 2 June 2018
Thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and courteous service as well as your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon....More
When We arrived we were greeted by David. He was so kind amd paid attention to all our needs. The room was nice and it was nice to come to a hotel with a pool. It is just so sad they don’t have shuttle service...More
Response from 00esa, Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 28 May 2018
Thank you for staying at Extended Stay America. We are delighted you were impressed with service provided by David. Your compliments have already been shared. Thanks again for the feedback and we look forward to welcoming you every time when in the area.
No shuttle service required for the airport. It’s across the street. I know for a fact the shuttle was running to the ferry terminal as of May 1 and wouldn’t imagine it discontinuing during peak season. Hope that helps.