We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I am surprised by the negative reviews. It is beautiful here and very clean. Friendly, attentive staff. I loved the balcony overlooking the lake. Restaurant food was decent and service was timely. Very clean bathroom in good repair. Much better than where I stayed in...More
Stayed here for almost two weeks. I feel like a lot of previous reviews weren't taking the context into consideration. You can't expect 5 star hotels in Eastern Congo. Yes, the internet isn't always reliable, and the power goes out sometimes, but that's to be...More
Mediocre food with slow service by staff who prefer to play with mobile phones or lounge about watching TV to working; clearly lacking in firm supervision and management. All electrical device plugs in the room were 3 pin while wall sockets are 2 pin!!!
Looks good on arrival, rooms are facilities are good but let down poorly supervised staff who clearly resent being distracted from their 'phones!
If taking food, plan on at least a 1.5 hour wait for main course which the two I had arrived luke-warm. Even...More
Horizon hotel is definitely past its prime - but I was still pleasantly surprised after my Bukavu partners booked me a room there.
The PLUSSES: The internet worked very well and the water flowed at all times (except a short moment one evening); the staff...More