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Victoria Sapa Resort and Spa

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#7 of 60 Hotels in Sapa
Certificate of Excellence
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Victoria Sapa Resort and Spa
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1,039 Reviews from our TripAdvisor Community

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Showing 757: English reviews
Peripatetic member
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 days ago NEW

Victoria group has several excellent hotels. We spent several days in their hotel in Sapa: the rooms are excellent (& the suites are magnificent) & the facilities of a high standard. In particular the management and staff are very helpful and attentive. Special mention to Mr Thang, Front Office Manager, who quickly resolved a problem with our room and went... More 

Helpful?
2 Thank yogayogi
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Our stay at the hotel was met with mixed feelings; it was average but not great. Check in was smooth but the rooms was outdated and the linen had a musty smell. The staff was very friendly and warm; we expected a higher level of understanding and speaking English from them as they deal with so many tourists. There are... More 

Helpful?
1 Thank johannfriedman
Gold Coast, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW via mobile

We had a fantastic time in Sapa, thanks to your helpful attentive wonderful staff. Great breakie, lovely views, excellent pool and spa what else could you ask for. Special thanks for locating my 2 hats that I left behind and returning them to Australia. Amazing!!

Helpful?
1 Thank Karen H
Vitoria, ES
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 week ago

We stayed in a double room with balcony and Mountain view. We like it very much. My husband and I have had a drink at the bar and, then, we went to the restaurant to have dinner. We enjoyed a lot everything. The staff and mainly the manager were very friendly.

Helpful?
1 Thank Sandra F
VSP_Management, Assistant Guest Experience Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Sandra F, Thank you very much for your wonderful review! We are delighted to hear that you felt enjoyed regarding many aspects of your stay. We looking forward to welcoming you back to our hotel and to continue ensuring your stays with us, impress you and provide fond memories of Sapa. Warmest regards. The management team More 

Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Our check-in was fast and efficient, and the staff is so warm and friendly, the cinnamon tea was unique. We met the front office manager, Mr Thang which was very professional and friendly and gave us a lot of information about Sapa and the hotels history. When we arrived at our room, one could see the rooms looked a bit... More 

Helpful?
2 Thank travelboy246
VSP_Management, Assistant Guest Experience Manager at Victoria Sapa Resort and Spa, responded to this review

Dear travelboy246 A heartfelt hank you for your wonderful review! It is so proud and encouraging of our team to read your comment on our Assistant Front Office Manager, Mr Thang and our Executive Chef, Mr Garbiel de Roux. They definitely deserve a praise! Your review definitely encourages us to intensify our team efforts to offer the most personal and... More 

Metropolis
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago

Guests at the Victoria are primarily international tourists, mostly from English or Spanish speaking countries. Our clean, spacious well-appointed room with large bath and balcony on the third floor and a spectacular view provided a peaceful, lovely respite from the nearby congested and commercial main street in Sapa where most hotels are located.

Helpful?
1 Thank FormerCheeseHead
VSP_Management, Assistant Guest Experience Manager at Victoria Sapa Resort and Spa, responded to this review

Dear FormerCheeseHead, Thank you very much for your wonderful review! We are pleased to hear that you enjoyed our hotel in many aspects of your stay. We look forward to the pleasure of welcoming you back soon to Sapa. Sincerely yours. The management team More 

uk
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here a couple of nights. The first room had a tiny bathroom and the staff immediately changed us to another room. A little bigger. Room was at end of a corridor on the third floor. You can hear the horns of cars in the street below. But when we were there the place was cold and drizzly and must.... More 

Helpful?
2 Thank eyedocuk
VSP_Management, Assistant Guest Experience Manager at Victoria Sapa Resort and Spa, responded to this review

Dear eyedocuk. Thank you for taking time to share your feedback of your recent stay. We are pleased that you had a good stay with us. It is unfortunate that the location of the room and temperature in the room was not your liking. We appreciate your constructive feedback and an improvement will be considered. We hope that next time... More 

Newcastle, Australia
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago via mobile

We enjoyed our two night stay and found everything about the hotel excellent. From our arrival to our departure we could not fault this hotel. The staff are polite, friendly and very helpful. We had dinner in the hotel at night and it was certainly an experience having dinner by an open fire in Asia. The food served was beautifully... More 

Helpful?
Thank Gail G
VSP_Management, Assistant Guest Experience Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Gail G, Thank you for your great review of our Victoria Sapa Resort and Spa. We are pleased to hear that you fully enjoyed our services. Our team always feel energized when they receive such comments and strive to continue offering a welcoming hospitality and personalized local experiences to our guests. Thank you again for staying with us, we... More 

1 review
Reviewed 2 weeks ago via mobile

What a pleasure it was to stay with these people. Couldn't do enough for us. The rooms were spotless, the beds comfortable, the food amazing & the staff need a medal. We were on a tour with Buffalo yours & our tour guide Thanh was the best ever!

Helpful?
Thank Silsbys
VSP_Management, Assistant Guest Experience Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Silsbys, A heartfelt thank you for your terrific review of our hotel! I am very pleased and pround of our team when I read your comments. Your review definitely encourages us to intensify our team efforts to offer the best experience to our guests. Thank you again and we hope to welcoming you back soon to Sapa Sincerely, The... More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

This was our third visit to Victoria Sapa Resort. Nothing much has has changed, rooms are still pretty standard and the building is in need of an upgrade. Spa was great as the last time. Pity to see the gym was still in a bad condition. Most of the staff recognized us and we felt very welcome. Mr. Thang the... More 

Helpful?
1 Thank londonjerryholmes
VSP_Management, Assistant Guest Experience Manager at Victoria Sapa Resort and Spa, responded to this review

Dear londonjerryholmes. Thank you for your very nice and indeed useful review of our hotel. We are heartened to read that you enjoy our service and had a good experience with our staff. We will definitely extend your kinds compliments to Mr Thang who are in charge our Front Office team, and Mr Gabriel le Roux, our executive chef. It... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. In December 2015 the Luxury Victoria Coach will be launched from Hanoi to Laocai with 6 trips/week. ... more   less 

Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Street, Sapa 84, Vietnam
Region: Vietnam > Lao Cai Province > Sapa
Price Range: $144 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel
Hotel Style:
#3 Spa Hotel in Sapa
#4 Romantic Hotel in Sapa
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Questions & Answers

Here's what travellers have asked, with answers from Victoria Sapa Resort and Spa staff and other travellers.
13 questions
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Questions? Get answers from Victoria Sapa Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for 2nd or 3rd floor room; also suites are fabulous”
 of 5 bubbles yogayogi, 28 Nov 2016 | Read review
“Ask for a room that has a view of the lake or down town Sapa. If you are expecting a 4.5 star room then insist on it.”
 of 5 bubbles Alexis935, 12 Nov 2016 | Read review
“high floor”
 of 5 bubbles CherryNguyen2707, 4 Nov 2016 | Read review
“Garden view is probably best!”
 of 5 bubbles 994hillaryb, 4 Nov 2016 | Read review
“Go highest floor available and rooms as far away from the streets as possible.”
 of 5 bubbles ShanghaiJululu, 9 Oct 2016 | Read review
5 of 5
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