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Hotel Portakal

Traveller (22)
Room & Suite (1)

About

Location
Cleanliness
Service
Value
Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Restaurant
Airport Transportation
Laundry Service
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Family
Business
HOTEL CLASS

Location

Full view
88Good for walkers
Grade: 88 out of 100
12Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
37Reviews
41Photos
0Q+A
4Room tips
Traveller rating
  • 16
  • 16
  • 3
  • 1
  • 1
Time of year
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Language
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  • English
Nice friendly small hotel the staff is doing a lot more than one might expecf Even in the off-Season they do all they can to assure the holiday your really want Don't expect fancy rooms but all you need is available: a shower, the beds are comfortable enough, WiFi is free, the
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Stopped by this morning whilst exploring Dalyan on foot. The service was very good and friendly, the coffee good and prices fine. The waiter was excellent and chased us down a mile away to return a handkerchief we had left behind, now that is what I call service! 😄
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Stopped by this morning whilst exploring Dalyan on foot. The service was very good and friendly, the coffee good and prices fine. The waiter was excellent and chased us down a mile away to return a handkerchief we had left behind, now that is what I call service! 😄
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We've been visiting this hotel every year for many yrs. The hotel itself is still just as nice & clean but the present manager this year & his working staff are extremely rude. To be fare, i have to say that one exception is "bayram" who helped us with our luggage & was
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Response from portakaltoerisme, Yönetici at Hotel Portakal
Responded 28 Jun 2015
This is the first time that I have ever felt compelled to write a response to a review. Normally I would not become involved with comments and opinions which are ‘fair’. In this case, I am writing a response to your review, as I feel that your comments are very unfair and harmful to our business. Thank you for giving us the compliment of being ‘still just as nice and clean a hotel’. I am the ‘Present Manager’ and I have been working here, as Manager, for the last 7 years, together with almost all the same staff. We are trying keep to the hotel nice and clean. All Hotels around the world are run by International rules. Bath towels provided in the rooms are not allowed to be used at the beach or by the pool. However, we do provide Pool Towels to be helpful to our guests at Reception and we have done this for the last 10 years. We have limited fridges if guests have a special need for cool storage of medicine, e.g insulin. Not for vitamin supplements! If all the fridges are in use, Reception is open 24 hours and guests may use the fridge there. As is the case in all Hotels, food and beverages are not allowed to be brought into the Hotel from outside. Trying to keep some fruit etc. in the rooms and preparing and eating food in the pool area is not acceptable at our Hotel and not respectful to other guests. We are very surprised and disappointed to hear your comments about our staff. Always our best feedback is about their politeness, helpfulness, honesty and kindness. This is part of the Turkish culture and one of our main goals. I recall your visit to my office to complain about our staff and you say I was totally negative about it. Are you sure? Did you try to speak any words to explain the situation to me or did you only scream for 10 minutes non-stop. Do you remember I asked your daughter if she could help me about that. Do you think I deserved that and did you say sorry when you were leaving to me or to the member of staff you wrongly accused of stealing your room key, when you had lost it and found it again. Also these comments are not fair because your booking was non-refundable and we could have charged you the full price of 7 days. I arranged for early check-out without extra payment. Please check the terms of your booking policy and as you know, you will find that a refund was not possible. All the best, The Manager.
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Really lovely hotel. Right by the river side, had a nice outside seating area which we sat several evenings and watched the river. The pool was nice and clean. The breakfast was tasty and good quality. Our bedroom was very big and the bed was comfy. The staff were all very
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Album Categories
All photosTravellerRoom & Suite
uitzicht op de graven
"The ground floor have a small patio upstairs have no balcony."
"all rooms are in fact the same.The groundfloor rooms have a cute little gardenterrace."
"Definitely ground floor room"
"Rooms downstairs have a small terrace"
PRICE RANGE
US$55 - US$85 (Based on Average Rates for a Standard Room)
LOCATION
TurkeyTurkish Aegean CoastMugla ProvinceDalyan
NUMBER OF ROOMS
45
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